Joe Taylor Jr.
LightNews LightNews
banner
joetaylorjr.com
Joe Taylor Jr.
@joetaylorjr.com
110 followers 480 following 140 posts
Writer, master certified UX consultant, podcaster. Choosing simplicity in business, building respectful organizations.
Posts Replies Media Videos
joetaylorjr.com
In this episode: we’ll explore why privacy is becoming a luxury good, how small businesses are winning with trust-first strategies, and the economic realities behind “free” services.

Read more 👉 https:// lttr.ai/AlzBj

#userexperience #customerexperience #ux
Marginally Better S01E10: Designing for Trust: Inside the Privacy Economy
Joe Taylor, Jr. explores why privacy is becoming a luxury good, how small businesses are winning with trust-first strategies, and the economic realities behind “free” services.
lttr.ai
December 6, 2025 at 3:02 PM
joetaylorjr.com
They adapt to changing market conditions, user expectations, and technological capabilities without requiring constant rebuilds.

Read more 👉 https:// lttr.ai/AloOx

#AgileDevelopment #WebsiteDevelopment #DigitalTransformation
Website Projects Are Dead: Why Evolution Always Wins | Johns and Taylor
Website projects die the moment they launch. That’s not hyperbole. It’s the reality I’ve observed after decades of digital transformation. The traditional w ...
lttr.ai
December 2, 2025 at 2:03 PM
Reposted by Joe Taylor Jr.
jeradwalker.bsky.social
i’m so happy for him
November 26, 2025 at 10:48 PM
Reposted by Joe Taylor Jr.
miamidsa.org
Good morning to Brazilian reporter Manuela Borges, who’s been waiting eleven years for this petty moment. ❤️ 🇧🇷
November 26, 2025 at 1:04 PM
joetaylorjr.com
“Move fast and break things” might’ve been the startup mantra of the early 2000s—but in 2025, it’s costing companies customers, credibility, and billions in returns.

Read more 👉 https:// lttr.ai/AlY0v

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
November 25, 2025 at 2:03 PM
joetaylorjr.com
Research from Forrester demonstrates that every dollar invested in accessibility yields up to $100 in returns.

Read more 👉 https:// lttr.ai/AlIZ6

#webdevelopment #nonprofit #userexperience
Accessibility as Mission Alignment: Universal Design for Purpose-Driven Websites | Johns and Taylor
Every nonprofit and purpose-driven organization shares a fundamental mission: serving their communities without barriers. Yet 98% of nonprofit websites cont ...
lttr.ai
November 18, 2025 at 2:03 PM
Reposted by Joe Taylor Jr.
elbarto.bsky.social
👍
Tweet by me, tweeted 18 Oct 22: It says something that everyone I know uses encrypted, disappearing messages to like, plan a march or whatever, but people with MBAs who move millions of dollars just email "It's that time of year. Crime time."
November 13, 2025 at 7:26 PM
joetaylorjr.com
Some companies have figured out how to cut through media noise with what experts are calling “micro-experiences” – tiny, perfectly-timed moments of value that don't exhaust your customers.

Read more 👉 https:// lttr.ai/Ak2By

#customerservice #genz #userexperience
Marginally Better S01E09: The Death of the Phone Call (And Why That's a Problem) 
In this episode of Marginally Better, Joe Taylor, Jr. explores the rising “telephobia” reshaping customer service, why voice calls still convert better than any other channel, and how leading companies...
lttr.ai
November 11, 2025 at 4:03 PM
joetaylorjr.com
These failures translate directly to lost revenue—sites taking four seconds to load instead of two seconds lose approximately $10,000 per 1,000 visitors.

Read more 👉 https:// lttr.ai/Ak2Ab

#webdevelopment #nonprofit #contentmanagement
Technical Failures Cost Nonprofits Millions in Lost Donations | Johns and Taylor
Nonprofit websites are hemorrhaging money through preventable technical failures. Research shows 95.9% of nonprofit homepages fail basic accessibility stand ...
lttr.ai
November 11, 2025 at 2:04 PM
joetaylorjr.com
If we constantly focus on improving the customer experience and cause people to think about service everytime they think about Zappos, then in the long term, we believe that we will succeed as a company.”

Read more 👉 https:// lttr.ai/AkxQS

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
November 9, 2025 at 3:01 PM
joetaylorjr.com
November 8, 2025 at 5:30 PM
Reposted by Joe Taylor Jr.
iandunt.bsky.social
Vital piece of investigative reporting from Sky. They've uncovered the X algorithm which feeds users extremist right wing material from the moment they join the site. It is a far-right radicalisation engine, by design.

news.sky.com/story/the-x-...
Elon Musk is boosting the British right - and this shows how
Elon Musk is boosting the British right - and this shows how
news.sky.com
November 6, 2025 at 7:23 AM
Reposted by Joe Taylor Jr.
phosphorglow.bsky.social
mmmm my favorite mcdonald’s food, Dore, Caprer, and a side of Cchinges
November 5, 2025 at 8:15 PM
joetaylorjr.com
Daily SevenFifty's reporting on the “active ager” market reveals what industry insiders call the silver economy – and it's worth trillions.

Read more 👉 https:// lttr.ai/Akf1P

#podcasts #customerexperience #customerservice
Marginally Better S01E14: The Senior Surge Opportunity
In this episode of Marginally Better, Joe Taylor, Jr. breaks down the trillion-dollar gap between who has the money and who businesses design for—spotlighting winners, common “youngsplaining” mistakes,...
lttr.ai
November 2, 2025 at 11:01 PM
joetaylorjr.com
From Zappos' billion-dollar bet on free returns to IKEA’s cinnamon roll-powered strategy, discover how today’s best businesses are building loyalty by slowing down, listening up, and getting things right.

Read more 👉 https:// lttr.ai/Akfwx

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
November 2, 2025 at 5:02 PM
joetaylorjr.com
Here's something the techno-optimists don't always tell you: digital transformation isn't really about technology.

Read more 👉 https:// lttr.ai/AkTdU

#nonprofits #webdevelopment #websitedevelopment
Future-Proofing Your Mission: Adaptive Digital Strategy for Uncertain Times | Johns and Taylor
Every organization faces a moment when everything they thought was permanent suddenly isn't. The playbook gets thrown out. The assumptions get challeng ...
lttr.ai
November 2, 2025 at 3:01 PM
joetaylorjr.com
Organizations that successfully align technology partnerships with their values report dramatic improvements across multiple metrics.

Read more 👉 https:// lttr.ai/AkTdS

#nonprofit #webdesign #webdevelopment
Values-Aligned Technology: Choosing Website Partners That Match Your Mission | Johns and Taylor
Values alignment between nonprofits and their technology partners fundamentally determines project success, with misaligned partnerships experiencing failur ...
lttr.ai
October 31, 2025 at 11:02 PM
joetaylorjr.com
The false economy of DIY becomes clear when you realize website builders result in 38% lower conversion rates compared to professional solutions.

Read more 👉 https:// lttr.ai/AkTdL

#webdevelopment #nonprofit #webdesign
The Mid-Sized Mission Gap: Website Strategy for Growing Purpose-Driven Organizations | Johns and Taylor
Here's the thing about mid-sized nonprofits—you're in that weird space where you're too big to wing it but too small to throw money at proble ...
lttr.ai
October 30, 2025 at 2:05 PM
joetaylorjr.com
When you design for people with visual impairments, you create clear content hierarchies, descriptive headings, and logical navigation structures.

Read more 👉 https:// lttr.ai/AkTdF

#customerservice #userexperience #ux
Marginally Better S01E08: The Privacy Paradox
In this episode of Marginally Better, Joe Taylor, Jr. explores the “Privacy Paradox” reshaping modern business.
lttr.ai
October 30, 2025 at 1:05 PM
joetaylorjr.com
Love it when Microsoft decides to give everyone a half day.

https:// downdetector.com/status/micros oft-365/
downdetector.com
October 29, 2025 at 10:02 PM
joetaylorjr.com
We'll dive into the $816 billion returns economy, where companies like Zappos turned the most painful part of online shopping into their greatest competitive advantage.

Read more 👉 https:// lttr.ai/AkTdE

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
October 28, 2025 at 11:02 PM
Reposted by Joe Taylor Jr.
scalzi.com
Dear "news" web site owners: if your "news" article doesn't have in the first paragraph information about the actual thing I clicked through to learn about, I will block your entire domain henceforth, learn how to fucking write a news article god damn it
Nothing, You Loser GIF
Alt: Willy Wonka saying "You get nothing, you lose, good day sir"
media.tenor.com
October 27, 2025 at 6:03 PM
joetaylorjr.com
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right: https:// lttr.ai/AkOz8

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
October 26, 2025 at 2:02 PM
joetaylorjr.com
Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight.

Read more 👉 https:// lttr.ai/AkNT1

#customerexperience #customerservice #userexperience
Marginally Better S01E13: The Waiting Game Winners
Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor, Jr. breaks down...
lttr.ai
October 25, 2025 at 4:05 PM
joetaylorjr.com
The most effective visualizations use line charts for trends (donation patterns over time), progress bars for goals (campaign thermometers), and heat maps for geographic distribution (showing service areas).

Read more 👉 https:// lttr.ai/AkNOp

#webdevelopment #nonprofit
Real-Time Impact: Building Websites That Measure Mission Progress Continuously | Johns and Taylor
The psychology of real-time transparency transforms donor behavior Mission-driven organizations face a fundamental challenge: proving their impact in an era ...
lttr.ai
October 25, 2025 at 2:03 PM