Author | Lightnews

Joe Taylor Jr. @joetaylorjr.com · 17h

Daily SevenFifty's reporting on the “active ager” market reveals what industry insiders call the silver economy – and it's worth trillions.

Read more 👉 https:// lttr.ai/Akf1P

#podcasts #customerexperience #customerservice

Marginally Better S01E14: The Senior Surge Opportunity

In this episode of Marginally Better, Joe Taylor, Jr. breaks down the trillion-dollar gap between who has the money and who businesses design for—spotlighting winners, common “youngsplaining” mistakes,...

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Joe Taylor Jr. @joetaylorjr.com · 23h

From Zappos' billion-dollar bet on free returns to IKEA’s cinnamon roll-powered strategy, discover how today’s best businesses are building loyalty by slowing down, listening up, and getting things right.

Read more 👉 https:// lttr.ai/Akfwx

#podcast #startups #userexperience

Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor

In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...

lttr.ai

Joe Taylor Jr. @joetaylorjr.com · 1d

Here's something the techno-optimists don't always tell you: digital transformation isn't really about technology.

Read more 👉 https:// lttr.ai/AkTdU

#nonprofits #webdevelopment #websitedevelopment

Future-Proofing Your Mission: Adaptive Digital Strategy for Uncertain Times | Johns and Taylor

Every organization faces a moment when everything they thought was permanent suddenly isn't. The playbook gets thrown out. The assumptions get challeng ...

lttr.ai

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Joe Taylor Jr. @joetaylorjr.com · 2d

Organizations that successfully align technology partnerships with their values report dramatic improvements across multiple metrics.

Read more 👉 https:// lttr.ai/AkTdS

#nonprofit #webdesign #webdevelopment

Values-Aligned Technology: Choosing Website Partners That Match Your Mission | Johns and Taylor

Values alignment between nonprofits and their technology partners fundamentally determines project success, with misaligned partnerships experiencing failur ...

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Joe Taylor Jr. @joetaylorjr.com · 4d

The false economy of DIY becomes clear when you realize website builders result in 38% lower conversion rates compared to professional solutions.

Read more 👉 https:// lttr.ai/AkTdL

#webdevelopment #nonprofit #webdesign

The Mid-Sized Mission Gap: Website Strategy for Growing Purpose-Driven Organizations | Johns and Taylor

Here's the thing about mid-sized nonprofits—you're in that weird space where you're too big to wing it but too small to throw money at proble ...

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Joe Taylor Jr. @joetaylorjr.com · 4d

When you design for people with visual impairments, you create clear content hierarchies, descriptive headings, and logical navigation structures.

Read more 👉 https:// lttr.ai/AkTdF

#customerservice #userexperience #ux

Marginally Better S01E08: The Privacy Paradox

In this episode of Marginally Better, Joe Taylor, Jr. explores the “Privacy Paradox” reshaping modern business.

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Joe Taylor Jr. @joetaylorjr.com · 4d

Love it when Microsoft decides to give everyone a half day.

https:// downdetector.com/status/micros oft-365/

downdetector.com

Joe Taylor Jr. @joetaylorjr.com · 5d

We'll dive into the $816 billion returns economy, where companies like Zappos turned the most painful part of online shopping into their greatest competitive advantage.

Read more 👉 https:// lttr.ai/AkTdE

#podcast #startups #userexperience

Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor

In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...

lttr.ai

1

Reposted by Joe Taylor Jr.

John Scalzi @scalzi.com · 6d

Dear "news" web site owners: if your "news" article doesn't have in the first paragraph information about the actual thing I clicked through to learn about, I will block your entire domain henceforth, learn how to fucking write a news article god damn it

Nothing, You Loser GIF

Alt: Willy Wonka saying "You get nothing, you lose, good day sir"

media.tenor.com

59 120 1.5K

Joe Taylor Jr. @joetaylorjr.com · 8d

Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right: https:// lttr.ai/AkOz8

#podcast #startups #userexperience

Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor

In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...

lttr.ai

Joe Taylor Jr. @joetaylorjr.com · 9d

Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight.

Read more 👉 https:// lttr.ai/AkNT1

#customerexperience #customerservice #userexperience

Marginally Better S01E13: The Waiting Game Winners

Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor, Jr. breaks down...

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Joe Taylor Jr. @joetaylorjr.com · 9d

The most effective visualizations use line charts for trends (donation patterns over time), progress bars for goals (campaign thermometers), and heat maps for geographic distribution (showing service areas).

Read more 👉 https:// lttr.ai/AkNOp

#webdevelopment #nonprofit

Real-Time Impact: Building Websites That Measure Mission Progress Continuously | Johns and Taylor

The psychology of real-time transparency transforms donor behavior Mission-driven organizations face a fundamental challenge: proving their impact in an era ...

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Joe Taylor Jr. @joetaylorjr.com · 10d

Live look at David Harbour's PR team watching the music charts this morning.

https:// music.apple.com/us/album/west- end-girl/1846342052

music.apple.com

Reposted by Joe Taylor Jr.

darth™️ @darthbluesky.bsky.social · 10d

in a just world this dapper man will not only crack the louvre heist case but also reveal he was the true mastermind behind the louvre heist

Annemarie Bridy @annemariebridy.bsky.social · 10d

It’s rare for me to say this about a NYTimes article, but I love everything about this story. And that photo. www.nytimes.com/2025/10/23/s...

Is This Dapper Man Going to Crack the Louvre Heist Case?

www.nytimes.com

48 160 1.5K

Reposted by Joe Taylor Jr.

Monteiro @monteiro.bsky.social · 12d

Dear authors, never apologize for telling us about your new books. People are hungry to support real art, made with the human brain, and the human heart, and typed by human hands. Please scream your work from the rooftops. You are so necessary and you deserve your flowers.

2 38 140

Joe Taylor Jr. @joetaylorjr.com · 12d

you know what I believe her

Rolling Stone @rollingstone.com · 12d

In her conversation for Rolling Stone's Musicians on Musicians, Monae recalls jetting back to the 1970s to see Bowie perform 'The Rise and Fall of Ziggy Stardust and the Spiders from Mars.'

Janelle Monae Says She Time-Traveled to the 1970s to See David Bowie: 'I Was Backstage'

bit.ly

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Joe Taylor Jr. @joetaylorjr.com · 13d

The success of Wonder suggests something hopeful: When given a choice between deceptive virtual brands and transparent multi-brand operations, customers choose transparency.

Read more 👉 https:// lttr.ai/AkDpH

#customerservice #customerexperience #ghostkitchen

Marginally Better S01E12: The Ghost Kitchen Customer Catastrophe

Ever ordered from three “different” restaurants and gotten the same fries, same sticker, same address? This episode of Marginally Better digs into the ghost-kitchen gold rush—and the trust crisis...

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Joe Taylor Jr. @joetaylorjr.com · 14d

I’m going to be a little louder than usual today because it’s #barcampphilly day! If you’re on the way down to 38th & Walnut, I’ll see you at the registration desk!

Joe Taylor Jr. @joetaylorjr.com · 14d

Some of our past year organizers dropped off some vintage #barcampphilly shirts — if you are a M, L, or XL, come see us at the registration desk and keep these from languishing in storage!

Joe Taylor Jr. @joetaylorjr.com · 14d

Someone just asked me if they could plug in a sous vide machine at #barcampphilly so I look forward to whatever we’re actually cooking after the break.

Joe Taylor Jr. @joetaylorjr.com · 15d

One of the threads I’m hearing a lot across talks at #barcampphilly (and on the hallway track). Creative people crave something beyond just “work for dollars,” but there’s a lack of psychological safety signals coming from employers and managers.

Reposted by Joe Taylor Jr.

Tim A. @flipperpa.bsky.social · 15d

Checking out CZECH PLEASE with Jessica at #barcampphilly. Getting a second passport is a LOT of work! #bcphilly

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Joe Taylor Jr. @joetaylorjr.com · 15d

Research shows digital transformation promoted organizational resilience by upgrading each firm's capabilities for adapting to adversity.

Read more 👉 https:// lttr.ai/Aj9qJ

#nonprofits #webdevelopment #websitedevelopment

Future-Proofing Your Mission: Adaptive Digital Strategy for Uncertain Times | Johns and Taylor

Every organization faces a moment when everything they thought was permanent suddenly isn't. The playbook gets thrown out. The assumptions get challeng ...

lttr.ai

5

Joe Taylor Jr. @joetaylorjr.com · 15d

First up on my personal #barcampphilly agenda — @flipperpa.bsky.social in room F50 talking about the impact of Philadelphia’s technology community and how we’re all trying to grow into better versions of ourselves.

Tim Allen, a white man wearing a Barcamp t-shirt, presents at a podium.

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Joe Taylor Jr. @joetaylorjr.com · 15d

According to BDO's survey, organizations experienced increased requests for information about their cybersecurity strategy (48%), program impact data (46%), and financial information (42%).

Read more 👉 https:// lttr.ai/Aj9lw

#nonprofits #webdevelopment #websitedevelopment

Future-Proofing Your Mission: Adaptive Digital Strategy for Uncertain Times | Johns and Taylor

Every organization faces a moment when everything they thought was permanent suddenly isn't. The playbook gets thrown out. The assumptions get challeng ...

lttr.ai

4