Background: Information provided by health professionals can be complex and is often not well understood by healthcare consumers, leading to adverse outcomes. Clinician-led communication approaches such as ‘teach-back’ can improve consumer understanding, yet are infrequently used by clinicians. A possible solution is to build consumers’ skills to proactively check their understanding rather than waiting for the clinician to do so; however, there are few educational resources to support consumers to build these skills. Objective: This study aimed to co-design a web-based learning resource for consumers to check they have understood information provided by a clinician (i.e., to ‘check-back’). Methods: This mixed methods study utilised a co-design approach, consisting of two phases. The study was conducted during the #covid19 pandemic, and all activities were conducted online, or via email/telephone. Phase one (needs assessment) involved first establishing an Expert Panel of consumers, clinicians and academic experts to guide all co-design steps of the study. Next, we sought to understand issues around health communication through focus groups and interviews with consumers and clinicians. Participants were recruited from outpatient settings and consumer representative programs within three health services in Victoria, Australia. Focus groups/interviews aimed to identify factors that might influence consumers’ use of check-back. Deductive analysis based on the COM-B model was used to identify initial themes; these were discussed in depth with the Expert Panel and barriers within each theme also identified. A rapid literature review was undertaken to identify strategies for web-based communication training for consumers. Phase two (creation of the online resource) involved an iterative process. In an online meeting, Expert Panel members were asked to brainstorm ideas for addressing barriers and prioritise these ideas for inclusion in the resource. Several written drafts of the content were developed, before a draft online version was built. This draft was reviewed by the Expert Panel who recommended extensive revisions. Following these revisions, we conducted an online survey and focus group with consumers and clinicians to identify further improvements. Participants were those from Phase one focus groups/interviews. Findings from this consultation were used to make final changes to the online resource. Results: The Expert Panel included 12 members. Phase one focus groups/interviews were held with 39 consumers and 16 clinicians. Five themes were identified: self-efficacy and confidence, pre-existing skills, clinician attitudes, information complexity, and internal barriers such as embarrassment. Phase two survey and focus group participants identified several issues with the second draft of the resource, focusing on functionality, accessibility and layout. #usability and acceptability of the resource were rated highly by participants. Conclusions: Findings highlight the value of using co-design to develop a consumer-centred, web-based learning resource. Further evaluation is required to demonstrate its effectiveness at improving consumer understanding.

rayout株式会社のプレスリリース（2025年10月20日 09時10分）クリエイティブのPMOを提供するrayout株式会社がシリーズAで総額1.45億円の資金調達を実施

rayout株式会社がシリーズAラウンドで1.45億円の資金調達を実施。クリエイティブPMOの推進に寄与し、企業の課題解決をサポートする。資金は新たなプロダクト開発に充てられる予定。

Rayout, Inc., a provider of creative PMO services, has successfully raised 145 million yen in a Series A funding round to enhance its innovative offerings.

クリエイティブPMOを提供するrayout株式会社が、シリーズAで1.45億円を調達。企業課題解決を目指し、「CheckBack」を駆使し効率的な進行を実現します。

CheckBack, developed by rayout Inc., has won the 'Leader' award for video editing tools in the ITreview Grid Award 2025 Summer for its outstanding customer satisfaction.

rayout株式会社の「CheckBack」が、ITreview Grid Award 2025 Summerにて動画修正指示ツール部門の最高位「Leader」を獲得しました。

動画修正指示ツール「CheckBack」がITreview Grid Award 2025 Summerで最高位「Leader」を受賞。顧客満足度に優れたツールが評価されました。

A recent survey unveiled that the majority of workers find the check back process burdensome and mentally taxing, highlighting the significant impact on productivity and communication.

Rayout Inc.'s MiLKBOX has officially transformed into CheckBack, introducing quick check features that enhance creative workflows and feedback processes.

『CheckBack』は制作物の確認とフィードバックを簡単に。新機能『クイックチェック』で業務の効率化を実現し、制作プロセスを革新するツールです。

職場でのチェックバック業務に対する心理的負担を調査し、その実態と改善策を提言。新たなツール「CheckBack」の導入で効率化を目指す！

rayout株式会社が新たに名称変更した「CheckBack」。新機能「クイックチェック」で確認作業もスムーズに。これが業務を快適に進めるカギになる！