Sarah Drummond
@rufflemuffin.bsky.social
Filmmaker / Directing #section28film
Founder: anthrobricolage.com
Director: good.services @theschoolofgood
DR of Design, once ran
@wearesnook
Made cycling easier with @cycle_hack
GOOD Magazine #100
Board member at @lomondtrossachs
She/they
Founder: anthrobricolage.com
Director: good.services @theschoolofgood
DR of Design, once ran
@wearesnook
Made cycling easier with @cycle_hack
GOOD Magazine #100
Board member at @lomondtrossachs
She/they
Pinned
Sarah Drummond
@rufflemuffin.bsky.social
· Nov 15
Hello, lots of lovely new people here.
I'm Sarah, I do a few things
1. I make films. I'm currently making my first feature doc on Section 28 called Don't Say Gay at anthrobricolage.com
2. I write about how the world is designed and services as materials sarah-drummond.com/full-stack-s...
I'm Sarah, I do a few things
1. I make films. I'm currently making my first feature doc on Section 28 called Don't Say Gay at anthrobricolage.com
2. I write about how the world is designed and services as materials sarah-drummond.com/full-stack-s...
Do the hard work to make it simple.
Shit show of GP not being able to see my hospital letters and them not having WiFi and 5 different platforms to find ‘info’ of what I need checked and the NHS login saying blocked for 15 mins as asked for too many codes to login into different platforms 😵💫
Shit show of GP not being able to see my hospital letters and them not having WiFi and 5 different platforms to find ‘info’ of what I need checked and the NHS login saying blocked for 15 mins as asked for too many codes to login into different platforms 😵💫
November 28, 2025 at 12:29 PM
Do the hard work to make it simple.
Shit show of GP not being able to see my hospital letters and them not having WiFi and 5 different platforms to find ‘info’ of what I need checked and the NHS login saying blocked for 15 mins as asked for too many codes to login into different platforms 😵💫
Shit show of GP not being able to see my hospital letters and them not having WiFi and 5 different platforms to find ‘info’ of what I need checked and the NHS login saying blocked for 15 mins as asked for too many codes to login into different platforms 😵💫
Reposted by Sarah Drummond
🚨 Tickets ARE LIVE for After Section 28: LGBTQIA+ Rights in an Age of Censorship and Backlash (link in comments) 🚨
Please share, feel like this is vital now to understand the rise of anti-rights movement against LGBTQIA+ community and wider human rights
www.tickettailor.com/events/after...
Please share, feel like this is vital now to understand the rise of anti-rights movement against LGBTQIA+ community and wider human rights
www.tickettailor.com/events/after...
November 27, 2025 at 2:52 PM
🚨 Tickets ARE LIVE for After Section 28: LGBTQIA+ Rights in an Age of Censorship and Backlash (link in comments) 🚨
Please share, feel like this is vital now to understand the rise of anti-rights movement against LGBTQIA+ community and wider human rights
www.tickettailor.com/events/after...
Please share, feel like this is vital now to understand the rise of anti-rights movement against LGBTQIA+ community and wider human rights
www.tickettailor.com/events/after...
🚨 Tickets ARE LIVE for After Section 28: LGBTQIA+ Rights in an Age of Censorship and Backlash (link in comments) 🚨
Please share, feel like this is vital now to understand the rise of anti-rights movement against LGBTQIA+ community and wider human rights
www.tickettailor.com/events/after...
Please share, feel like this is vital now to understand the rise of anti-rights movement against LGBTQIA+ community and wider human rights
www.tickettailor.com/events/after...
November 27, 2025 at 2:52 PM
🚨 Tickets ARE LIVE for After Section 28: LGBTQIA+ Rights in an Age of Censorship and Backlash (link in comments) 🚨
Please share, feel like this is vital now to understand the rise of anti-rights movement against LGBTQIA+ community and wider human rights
www.tickettailor.com/events/after...
Please share, feel like this is vital now to understand the rise of anti-rights movement against LGBTQIA+ community and wider human rights
www.tickettailor.com/events/after...
Reposted by Sarah Drummond
Yesterday I gave a talk on Practical Hope in response to trust being at an all time low in Government.
So how do we rebuild it?
Trust grows when:
● people see change happening today
● and see that better futures are possible tomorrow
● Are given agency to build that
So how do we rebuild it?
Trust grows when:
● people see change happening today
● and see that better futures are possible tomorrow
● Are given agency to build that
November 19, 2025 at 2:27 PM
Yesterday I gave a talk on Practical Hope in response to trust being at an all time low in Government.
So how do we rebuild it?
Trust grows when:
● people see change happening today
● and see that better futures are possible tomorrow
● Are given agency to build that
So how do we rebuild it?
Trust grows when:
● people see change happening today
● and see that better futures are possible tomorrow
● Are given agency to build that
I was that person who left their laptop on a plane this morning
November 19, 2025 at 7:44 AM
I was that person who left their laptop on a plane this morning
Breaking my inner AI woes to remind the internet that SCOTLAND ARE IN THEIR FIRST WORLD CUP SINCE 1998
November 18, 2025 at 11:01 PM
Breaking my inner AI woes to remind the internet that SCOTLAND ARE IN THEIR FIRST WORLD CUP SINCE 1998
I'm starting to notice where people are using AI to format their blog posts, linked in posts, new strategies and content
There's something off about it.
Like - a bit sort of punctuated, things in are threes, quite ethereal/keynote TED style...
Have you noticed it? Finding it a bit much
There's something off about it.
Like - a bit sort of punctuated, things in are threes, quite ethereal/keynote TED style...
Have you noticed it? Finding it a bit much
November 18, 2025 at 9:49 PM
I'm starting to notice where people are using AI to format their blog posts, linked in posts, new strategies and content
There's something off about it.
Like - a bit sort of punctuated, things in are threes, quite ethereal/keynote TED style...
Have you noticed it? Finding it a bit much
There's something off about it.
Like - a bit sort of punctuated, things in are threes, quite ethereal/keynote TED style...
Have you noticed it? Finding it a bit much
Looking for examples of 'service veneers' where a solution has been plastered over a complex series of services with the promise of a streamlined better experience but hasn't done hard work to improve whole system.
Think like 'life stage' digitised journeys or outcomes still being hard to meet
Think like 'life stage' digitised journeys or outcomes still being hard to meet
November 14, 2025 at 4:24 PM
Looking for examples of 'service veneers' where a solution has been plastered over a complex series of services with the promise of a streamlined better experience but hasn't done hard work to improve whole system.
Think like 'life stage' digitised journeys or outcomes still being hard to meet
Think like 'life stage' digitised journeys or outcomes still being hard to meet
Excited to visit Dublin next week for launch of NCAD DesignLabs: A new national hub for design research in public sector transformation
Talking about co-designing services + why collaboration really is the core of designing services that work for people
www.eventbrite.ie/e/launch-of-...
Talking about co-designing services + why collaboration really is the core of designing services that work for people
www.eventbrite.ie/e/launch-of-...
November 12, 2025 at 12:20 PM
Excited to visit Dublin next week for launch of NCAD DesignLabs: A new national hub for design research in public sector transformation
Talking about co-designing services + why collaboration really is the core of designing services that work for people
www.eventbrite.ie/e/launch-of-...
Talking about co-designing services + why collaboration really is the core of designing services that work for people
www.eventbrite.ie/e/launch-of-...
Reposted by Sarah Drummond
We've written about the 5 things that are needed in any scenario to create an organisation that can design and deliver services well
This is for all the people stepping into leading service design, whether it's in their title or not.
good.services/writing/comm...
This is for all the people stepping into leading service design, whether it's in their title or not.
good.services/writing/comm...
November 7, 2025 at 11:03 AM
We've written about the 5 things that are needed in any scenario to create an organisation that can design and deliver services well
This is for all the people stepping into leading service design, whether it's in their title or not.
good.services/writing/comm...
This is for all the people stepping into leading service design, whether it's in their title or not.
good.services/writing/comm...
#celebritytraitors was really good TV right?
I went to see David Olusoga for a talk maybe a few months after filming and though he couldn’t really talk about any details, he mentioned just coming back from filming traitors and you could tell he really had had the best of times
I went to see David Olusoga for a talk maybe a few months after filming and though he couldn’t really talk about any details, he mentioned just coming back from filming traitors and you could tell he really had had the best of times
November 7, 2025 at 1:08 AM
#celebritytraitors was really good TV right?
I went to see David Olusoga for a talk maybe a few months after filming and though he couldn’t really talk about any details, he mentioned just coming back from filming traitors and you could tell he really had had the best of times
I went to see David Olusoga for a talk maybe a few months after filming and though he couldn’t really talk about any details, he mentioned just coming back from filming traitors and you could tell he really had had the best of times
The painful process of editing a teaser down for a festival pitching circuit by 16 seconds to fit the 3 minute maximum rule.
It's like writing proposals again for the digital marketplace, just in premiere pro.
This time, replacing small words like the + and, for chopping people pausing for breath
It's like writing proposals again for the digital marketplace, just in premiere pro.
This time, replacing small words like the + and, for chopping people pausing for breath
November 2, 2025 at 8:23 PM
The painful process of editing a teaser down for a festival pitching circuit by 16 seconds to fit the 3 minute maximum rule.
It's like writing proposals again for the digital marketplace, just in premiere pro.
This time, replacing small words like the + and, for chopping people pausing for breath
It's like writing proposals again for the digital marketplace, just in premiere pro.
This time, replacing small words like the + and, for chopping people pausing for breath
Yup it’s that time again I make another trailer for my feature as we shoot more footage then adapt the pitch
Making a feature is HARD WORK
Still coming. #section28
Making a feature is HARD WORK
Still coming. #section28
October 31, 2025 at 4:13 PM
Yup it’s that time again I make another trailer for my feature as we shoot more footage then adapt the pitch
Making a feature is HARD WORK
Still coming. #section28
Making a feature is HARD WORK
Still coming. #section28
A couple of weeks ago @theschoolofgood.bsky.social shared a breakdown of 4 distinct ‘types’ of service design leadership we’ve observed through our work with orgss, training and coaching
💡 Idea leaders
🔧 Technical leaders
❤️ People leaders
📈 Delivery leaders
good.services/writing/what...
💡 Idea leaders
🔧 Technical leaders
❤️ People leaders
📈 Delivery leaders
good.services/writing/what...
October 30, 2025 at 11:27 AM
A couple of weeks ago @theschoolofgood.bsky.social shared a breakdown of 4 distinct ‘types’ of service design leadership we’ve observed through our work with orgss, training and coaching
💡 Idea leaders
🔧 Technical leaders
❤️ People leaders
📈 Delivery leaders
good.services/writing/what...
💡 Idea leaders
🔧 Technical leaders
❤️ People leaders
📈 Delivery leaders
good.services/writing/what...
Reminder to self.
Don’t get a deep tissue massage, in a Thai massage outfit, and say you like it firm
Send help.
Don’t get a deep tissue massage, in a Thai massage outfit, and say you like it firm
Send help.
October 29, 2025 at 10:02 PM
Reminder to self.
Don’t get a deep tissue massage, in a Thai massage outfit, and say you like it firm
Send help.
Don’t get a deep tissue massage, in a Thai massage outfit, and say you like it firm
Send help.
My documentary on Section 28 showed me how censorship works — and how it returns in new forms.
So I’m hosting a one-day conference on the rise of anti-rights movements and what we can do.
🗓️ Save the date: mailchi.mp/94450cee9bbe...
Please share in your networks
#Section28 #LGBTQIA #HumanRights
So I’m hosting a one-day conference on the rise of anti-rights movements and what we can do.
🗓️ Save the date: mailchi.mp/94450cee9bbe...
Please share in your networks
#Section28 #LGBTQIA #HumanRights
October 28, 2025 at 11:26 AM
My documentary on Section 28 showed me how censorship works — and how it returns in new forms.
So I’m hosting a one-day conference on the rise of anti-rights movements and what we can do.
🗓️ Save the date: mailchi.mp/94450cee9bbe...
Please share in your networks
#Section28 #LGBTQIA #HumanRights
So I’m hosting a one-day conference on the rise of anti-rights movements and what we can do.
🗓️ Save the date: mailchi.mp/94450cee9bbe...
Please share in your networks
#Section28 #LGBTQIA #HumanRights
Played with my folk band on a collaboration with a death morris group today at the all souls festival
💀 🖤 🖤 🖤 🖤 🖤 🖤 💀
💀 🖤 🖤 🖤 🖤 🖤 🖤 💀
October 26, 2025 at 9:15 PM
Played with my folk band on a collaboration with a death morris group today at the all souls festival
💀 🖤 🖤 🖤 🖤 🖤 🖤 💀
💀 🖤 🖤 🖤 🖤 🖤 🖤 💀
Reposted by Sarah Drummond
Most bad services don't happen deliberately.
We've written more about what to do when bad service design is deliberate.
good.services/writing/what...
We've written more about what to do when bad service design is deliberate.
good.services/writing/what...
October 22, 2025 at 7:00 AM
Most bad services don't happen deliberately.
We've written more about what to do when bad service design is deliberate.
good.services/writing/what...
We've written more about what to do when bad service design is deliberate.
good.services/writing/what...
Great day with Loch Lomond and the Trossachs National Park yesterday
I ran a futures session on climate adaptation and extreme weather events
We spent the day looking at our services then bigger picture of how our org needs to think about finance, strategy, policy to adapt to a changing climate
I ran a futures session on climate adaptation and extreme weather events
We spent the day looking at our services then bigger picture of how our org needs to think about finance, strategy, policy to adapt to a changing climate
October 22, 2025 at 9:47 AM
Great day with Loch Lomond and the Trossachs National Park yesterday
I ran a futures session on climate adaptation and extreme weather events
We spent the day looking at our services then bigger picture of how our org needs to think about finance, strategy, policy to adapt to a changing climate
I ran a futures session on climate adaptation and extreme weather events
We spent the day looking at our services then bigger picture of how our org needs to think about finance, strategy, policy to adapt to a changing climate
We wrote about the types of service design leadership.
Short answer is - there’s many roles and impossible to do them all
Short answer is - there’s many roles and impossible to do them all
Leadership of service design can come in many different forms. We've written about service design leadership and our new course.
🗓️ good.services/writing/what...
🗓️ good.services/writing/what...
October 16, 2025 at 9:00 AM
We wrote about the types of service design leadership.
Short answer is - there’s many roles and impossible to do them all
Short answer is - there’s many roles and impossible to do them all
Me again, on about ticketing.
I want to do a save the date for a conference and collect email interest then when ready, sell tickets to it.
Is there a ticketing platform out there that can do this? Or is it a case of 'make a free ticket available' and name it something like 'notify me on launch?'
I want to do a save the date for a conference and collect email interest then when ready, sell tickets to it.
Is there a ticketing platform out there that can do this? Or is it a case of 'make a free ticket available' and name it something like 'notify me on launch?'
October 15, 2025 at 10:14 PM
Me again, on about ticketing.
I want to do a save the date for a conference and collect email interest then when ready, sell tickets to it.
Is there a ticketing platform out there that can do this? Or is it a case of 'make a free ticket available' and name it something like 'notify me on launch?'
I want to do a save the date for a conference and collect email interest then when ready, sell tickets to it.
Is there a ticketing platform out there that can do this? Or is it a case of 'make a free ticket available' and name it something like 'notify me on launch?'
What is the best ticketing platform out there now for a one off (paid) conference that can handle free tix/reduced and not give me all the extra fluff I don't need except the basics
Don't mind obvs % fee on ticket model but also one that's not insane
Any rec's?
Don't mind obvs % fee on ticket model but also one that's not insane
Any rec's?
October 14, 2025 at 10:18 AM
What is the best ticketing platform out there now for a one off (paid) conference that can handle free tix/reduced and not give me all the extra fluff I don't need except the basics
Don't mind obvs % fee on ticket model but also one that's not insane
Any rec's?
Don't mind obvs % fee on ticket model but also one that's not insane
Any rec's?
With everything going on in the world right now, Alan Carr being a traitor is my savour
October 9, 2025 at 2:12 PM
With everything going on in the world right now, Alan Carr being a traitor is my savour
An ex snook (who I highly rate) works at an AI x Data company and is looking for 2 FT bid writers / biz dev people.
.. could have experience of building a team, and/or someone who wants to focus on managing and writing bids. But must have experience of winning in the private and public sector.
.. could have experience of building a team, and/or someone who wants to focus on managing and writing bids. But must have experience of winning in the private and public sector.
October 2, 2025 at 9:29 PM
An ex snook (who I highly rate) works at an AI x Data company and is looking for 2 FT bid writers / biz dev people.
.. could have experience of building a team, and/or someone who wants to focus on managing and writing bids. But must have experience of winning in the private and public sector.
.. could have experience of building a team, and/or someone who wants to focus on managing and writing bids. But must have experience of winning in the private and public sector.