Martin Jordan
@martinjordan.com
Making services work better for all people—Head of Design & User Research at the German govt’s Digital Service, previously Head of #ServiceDesign at the UK’s Government Digital Service, int’l #GovDesign community co-lead, 🏳️⚧️🏳️🌈 ally
martinjordan.com
martinjordan.com
A week later:
The experimental RSS feed for my little #GovDesign job board is working!
🛜
Currently, it refreshes once every 7 days.
That is the limitation of the free services I am testing with.
The feed was refreshed yesterday afternoon, displaying the new opening @drvrheinland.bsky.social.
🙌🏻
The experimental RSS feed for my little #GovDesign job board is working!
🛜
Currently, it refreshes once every 7 days.
That is the limitation of the free services I am testing with.
The feed was refreshed yesterday afternoon, displaying the new opening @drvrheinland.bsky.social.
🙌🏻
A test run for #publicDesign jobs —
Here’s an experimental RSS feed for the German #GovDesign roles I am posting here and on my little, manually maintained job board*:
🛜 fetchrss.com/feed/aSDtgrm...
* currently listing positions at @digitalservice.bund.de, @sprind-de.bsky.social and elsewhere
Here’s an experimental RSS feed for the German #GovDesign roles I am posting here and on my little, manually maintained job board*:
🛜 fetchrss.com/feed/aSDtgrm...
* currently listing positions at @digitalservice.bund.de, @sprind-de.bsky.social and elsewhere
fetchrss.com
November 28, 2025 at 9:30 PM
A week later:
The experimental RSS feed for my little #GovDesign job board is working!
🛜
Currently, it refreshes once every 7 days.
That is the limitation of the free services I am testing with.
The feed was refreshed yesterday afternoon, displaying the new opening @drvrheinland.bsky.social.
🙌🏻
The experimental RSS feed for my little #GovDesign job board is working!
🛜
Currently, it refreshes once every 7 days.
That is the limitation of the free services I am testing with.
The feed was refreshed yesterday afternoon, displaying the new opening @drvrheinland.bsky.social.
🙌🏻
What a messy working day!
😵💫
Throughout the day, I had to use:
• Google Meet
• Microsoft Teams
• Webex
• Zoom
Today, Webex performed the absolute worst.
While it allowed recording, it started encoding all chat for me.
It meant: Even though I was the host, I could not read anything anyone wrote
🤦🏻♂️
😵💫
Throughout the day, I had to use:
• Google Meet
• Microsoft Teams
• Webex
• Zoom
Today, Webex performed the absolute worst.
While it allowed recording, it started encoding all chat for me.
It meant: Even though I was the host, I could not read anything anyone wrote
🤦🏻♂️
November 28, 2025 at 6:53 PM
What a messy working day!
😵💫
Throughout the day, I had to use:
• Google Meet
• Microsoft Teams
• Webex
• Zoom
Today, Webex performed the absolute worst.
While it allowed recording, it started encoding all chat for me.
It meant: Even though I was the host, I could not read anything anyone wrote
🤦🏻♂️
😵💫
Throughout the day, I had to use:
• Google Meet
• Microsoft Teams
• Webex
• Zoom
Today, Webex performed the absolute worst.
While it allowed recording, it started encoding all chat for me.
It meant: Even though I was the host, I could not read anything anyone wrote
🤦🏻♂️
We got over 60 signups from all parts of German government.
Thanks for letting us making this exchange happen, @nextnetz.bsky.social!
Thanks for letting us making this exchange happen, @nextnetz.bsky.social!
In German, for public servants:
We’ll discuss the digital cross-gov’t umbrella brand in all its detail – on Friday, 28 November, at 1 pm, as part of our @nextnetz.bsky.social community.
The digital umbrella brand has been in its public pilot phase for 11 months now.
⬇️
next-netz.de/veranstaltun...
We’ll discuss the digital cross-gov’t umbrella brand in all its detail – on Friday, 28 November, at 1 pm, as part of our @nextnetz.bsky.social community.
The digital umbrella brand has been in its public pilot phase for 11 months now.
⬇️
next-netz.de/veranstaltun...
November 28, 2025 at 12:04 PM
We got over 60 signups from all parts of German government.
Thanks for letting us making this exchange happen, @nextnetz.bsky.social!
Thanks for letting us making this exchange happen, @nextnetz.bsky.social!
What a great international #GovDesign call – once again!
After hearing about #servicePatterns from @jaskang.bsky.social and @nikolagoger.bsky.social first, we now listen to Martin Ford-Downes from the UK Ministry of Justice about their very concrete work on patterns across UK government.
After hearing about #servicePatterns from @jaskang.bsky.social and @nikolagoger.bsky.social first, we now listen to Martin Ford-Downes from the UK Ministry of Justice about their very concrete work on patterns across UK government.
November 28, 2025 at 10:02 AM
What a great international #GovDesign call – once again!
After hearing about #servicePatterns from @jaskang.bsky.social and @nikolagoger.bsky.social first, we now listen to Martin Ford-Downes from the UK Ministry of Justice about their very concrete work on patterns across UK government.
After hearing about #servicePatterns from @jaskang.bsky.social and @nikolagoger.bsky.social first, we now listen to Martin Ford-Downes from the UK Ministry of Justice about their very concrete work on patterns across UK government.
Digital take-up of public services is so, so low in Germany.
It’s unfathomable!
😯
8% for applying for housing allowance
11% for notifying of a change of address
— These are numbers I heard from state-level senior government leaders in 2 states this week and last week.
What a potential!
It’s unfathomable!
😯
8% for applying for housing allowance
11% for notifying of a change of address
— These are numbers I heard from state-level senior government leaders in 2 states this week and last week.
What a potential!
November 27, 2025 at 9:01 PM
Digital take-up of public services is so, so low in Germany.
It’s unfathomable!
😯
8% for applying for housing allowance
11% for notifying of a change of address
— These are numbers I heard from state-level senior government leaders in 2 states this week and last week.
What a potential!
It’s unfathomable!
😯
8% for applying for housing allowance
11% for notifying of a change of address
— These are numbers I heard from state-level senior government leaders in 2 states this week and last week.
What a potential!
New #GovDesign job 🔔
@drvrheinland.bsky.social is looking for a UI / #UXdesigner in Speyer. The role is permanent and open until 15 December 2025.
Still open: another UX/UI role at @sprind-de.bsky.social and a #serviceDesign role at @digitalservice.bund.de
➡️ verwaltungsgestaltung.de#positionen
@drvrheinland.bsky.social is looking for a UI / #UXdesigner in Speyer. The role is permanent and open until 15 December 2025.
Still open: another UX/UI role at @sprind-de.bsky.social and a #serviceDesign role at @digitalservice.bund.de
➡️ verwaltungsgestaltung.de#positionen
November 27, 2025 at 11:23 AM
New #GovDesign job 🔔
@drvrheinland.bsky.social is looking for a UI / #UXdesigner in Speyer. The role is permanent and open until 15 December 2025.
Still open: another UX/UI role at @sprind-de.bsky.social and a #serviceDesign role at @digitalservice.bund.de
➡️ verwaltungsgestaltung.de#positionen
@drvrheinland.bsky.social is looking for a UI / #UXdesigner in Speyer. The role is permanent and open until 15 December 2025.
Still open: another UX/UI role at @sprind-de.bsky.social and a #serviceDesign role at @digitalservice.bund.de
➡️ verwaltungsgestaltung.de#positionen
The momentum is palpable.
💫
In our monthly, cross-government #userResearch exchange, we had 17 colleagues from 10 organisations today – from all levels of government and all across the country.
💫
In our monthly, cross-government #userResearch exchange, we had 17 colleagues from 10 organisations today – from all levels of government and all across the country.
November 26, 2025 at 11:01 PM
The momentum is palpable.
💫
In our monthly, cross-government #userResearch exchange, we had 17 colleagues from 10 organisations today – from all levels of government and all across the country.
💫
In our monthly, cross-government #userResearch exchange, we had 17 colleagues from 10 organisations today – from all levels of government and all across the country.
Love the passion of civil servants around the #ServiceStandard❣️
People keep posting and sending me pictures of the new poster in action.
More posters are out in the post shortly …
People keep posting and sending me pictures of the new poster in action.
More posters are out in the post shortly …
November 26, 2025 at 8:49 AM
Love the passion of civil servants around the #ServiceStandard❣️
People keep posting and sending me pictures of the new poster in action.
More posters are out in the post shortly …
People keep posting and sending me pictures of the new poster in action.
More posters are out in the post shortly …
Wow!
💥
This is a lot at the moment.
Currently, we are screening and interviewing for
• Content designers
• Service designers
• User researchers
• UX/user interface designers
Our dilemma is that we were so squeezed that we could not even open all roles. Instead, we worked from our talent pool.
💥
This is a lot at the moment.
Currently, we are screening and interviewing for
• Content designers
• Service designers
• User researchers
• UX/user interface designers
Our dilemma is that we were so squeezed that we could not even open all roles. Instead, we worked from our talent pool.
November 25, 2025 at 7:27 PM
Wow!
💥
This is a lot at the moment.
Currently, we are screening and interviewing for
• Content designers
• Service designers
• User researchers
• UX/user interface designers
Our dilemma is that we were so squeezed that we could not even open all roles. Instead, we worked from our talent pool.
💥
This is a lot at the moment.
Currently, we are screening and interviewing for
• Content designers
• Service designers
• User researchers
• UX/user interface designers
Our dilemma is that we were so squeezed that we could not even open all roles. Instead, we worked from our talent pool.
56 signups for our German public sector community call on Friday afternoon soon.
In our @nextnetz.bsky.social gathering, we’ll discuss the digital umbrella brand.
We’ll hear from the Federal Press Office & the Senate Chancelleries from Hamburg & Schleswig-Holstein.
Tell your public service folks!
In our @nextnetz.bsky.social gathering, we’ll discuss the digital umbrella brand.
We’ll hear from the Federal Press Office & the Senate Chancelleries from Hamburg & Schleswig-Holstein.
Tell your public service folks!
In German, for public servants:
We’ll discuss the digital cross-gov’t umbrella brand in all its detail – on Friday, 28 November, at 1 pm, as part of our @nextnetz.bsky.social community.
The digital umbrella brand has been in its public pilot phase for 11 months now.
⬇️
next-netz.de/veranstaltun...
We’ll discuss the digital cross-gov’t umbrella brand in all its detail – on Friday, 28 November, at 1 pm, as part of our @nextnetz.bsky.social community.
The digital umbrella brand has been in its public pilot phase for 11 months now.
⬇️
next-netz.de/veranstaltun...
November 25, 2025 at 5:08 PM
56 signups for our German public sector community call on Friday afternoon soon.
In our @nextnetz.bsky.social gathering, we’ll discuss the digital umbrella brand.
We’ll hear from the Federal Press Office & the Senate Chancelleries from Hamburg & Schleswig-Holstein.
Tell your public service folks!
In our @nextnetz.bsky.social gathering, we’ll discuss the digital umbrella brand.
We’ll hear from the Federal Press Office & the Senate Chancelleries from Hamburg & Schleswig-Holstein.
Tell your public service folks!
Reposted by Martin Jordan
I’ve been running around asking tech execs and academics if language was the same as intelligence for over a year now - and, well, it isn’t. @benjaminjriley.bsky.social explains how the bubble is built on ignoring cutting-edge research into the science of thought www.theverge.com/ai-artificia...
November 25, 2025 at 1:54 PM
I’ve been running around asking tech execs and academics if language was the same as intelligence for over a year now - and, well, it isn’t. @benjaminjriley.bsky.social explains how the bubble is built on ignoring cutting-edge research into the science of thought www.theverge.com/ai-artificia...
Taking the next steps:
2 common components need to be developed along the #ServiceStandard & its #DinSpec66336, the German IT Planning Council decided.
The National Feedback Component (NKF) and Central Statistical Component (ZSK) are vital for meeting point 12 of the Service Standard.
👇🏻
2 common components need to be developed along the #ServiceStandard & its #DinSpec66336, the German IT Planning Council decided.
The National Feedback Component (NKF) and Central Statistical Component (ZSK) are vital for meeting point 12 of the Service Standard.
👇🏻
November 25, 2025 at 11:54 AM
Taking the next steps:
2 common components need to be developed along the #ServiceStandard & its #DinSpec66336, the German IT Planning Council decided.
The National Feedback Component (NKF) and Central Statistical Component (ZSK) are vital for meeting point 12 of the Service Standard.
👇🏻
2 common components need to be developed along the #ServiceStandard & its #DinSpec66336, the German IT Planning Council decided.
The National Feedback Component (NKF) and Central Statistical Component (ZSK) are vital for meeting point 12 of the Service Standard.
👇🏻
Resharing this picture of @loudowne.bsky.social on stage at the SDN #serviceDesign Conference 2023 in Berlin.
I just shared it with a colleague when discussing what design is and what not.
So much of my work includes activities listed like:
A conversation
An email
Costing up delivery
Getting money
I just shared it with a colleague when discussing what design is and what not.
So much of my work includes activities listed like:
A conversation
An email
Costing up delivery
Getting money
November 25, 2025 at 11:37 AM
Resharing this picture of @loudowne.bsky.social on stage at the SDN #serviceDesign Conference 2023 in Berlin.
I just shared it with a colleague when discussing what design is and what not.
So much of my work includes activities listed like:
A conversation
An email
Costing up delivery
Getting money
I just shared it with a colleague when discussing what design is and what not.
So much of my work includes activities listed like:
A conversation
An email
Costing up delivery
Getting money
Reposted by Martin Jordan
🔔 Reminder
On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call.
We’ll hear from @jaskang.bsky.social from @tpximpact.com, Martin Ford-Downes & @nikolagoger.bsky.social from the UK Ministry of Justice.
The call starts at 9 am GMT—10 am CET—11 am EET
On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call.
We’ll hear from @jaskang.bsky.social from @tpximpact.com, Martin Ford-Downes & @nikolagoger.bsky.social from the UK Ministry of Justice.
The call starts at 9 am GMT—10 am CET—11 am EET
November 24, 2025 at 9:30 PM
🔔 Reminder
On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call.
We’ll hear from @jaskang.bsky.social from @tpximpact.com, Martin Ford-Downes & @nikolagoger.bsky.social from the UK Ministry of Justice.
The call starts at 9 am GMT—10 am CET—11 am EET
On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call.
We’ll hear from @jaskang.bsky.social from @tpximpact.com, Martin Ford-Downes & @nikolagoger.bsky.social from the UK Ministry of Justice.
The call starts at 9 am GMT—10 am CET—11 am EET
🔔 Reminder
On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call.
We’ll hear from @jaskang.bsky.social from @tpximpact.com, Martin Ford-Downes & @nikolagoger.bsky.social from the UK Ministry of Justice.
The call starts at 9 am GMT—10 am CET—11 am EET
On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call.
We’ll hear from @jaskang.bsky.social from @tpximpact.com, Martin Ford-Downes & @nikolagoger.bsky.social from the UK Ministry of Justice.
The call starts at 9 am GMT—10 am CET—11 am EET
November 24, 2025 at 9:30 PM
🔔 Reminder
On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call.
We’ll hear from @jaskang.bsky.social from @tpximpact.com, Martin Ford-Downes & @nikolagoger.bsky.social from the UK Ministry of Justice.
The call starts at 9 am GMT—10 am CET—11 am EET
On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call.
We’ll hear from @jaskang.bsky.social from @tpximpact.com, Martin Ford-Downes & @nikolagoger.bsky.social from the UK Ministry of Justice.
The call starts at 9 am GMT—10 am CET—11 am EET
Nerding out in the middle of the night, I made an authoritative slide to illustrate how many government bodies approved the German #ServiceStandard, the related #DinSpec66336 and the standards regulation in the past 15 months.
It’s been quite an unpredictable ride.
But a successful one.
It’s been quite an unpredictable ride.
But a successful one.
November 23, 2025 at 11:34 PM
Nerding out in the middle of the night, I made an authoritative slide to illustrate how many government bodies approved the German #ServiceStandard, the related #DinSpec66336 and the standards regulation in the past 15 months.
It’s been quite an unpredictable ride.
But a successful one.
It’s been quite an unpredictable ride.
But a successful one.
In Germany, you can use your physical ID with its NFC chip & a passcode to verify your identity online.
It’s still a little bumpy, but it generally works.
3 years ago—while building a new identity app for @bmi.bund.de—we redesigned the letter that gets sent 8 million times per year, because…
1/X
It’s still a little bumpy, but it generally works.
3 years ago—while building a new identity app for @bmi.bund.de—we redesigned the letter that gets sent 8 million times per year, because…
1/X
November 23, 2025 at 6:37 PM
In Germany, you can use your physical ID with its NFC chip & a passcode to verify your identity online.
It’s still a little bumpy, but it generally works.
3 years ago—while building a new identity app for @bmi.bund.de—we redesigned the letter that gets sent 8 million times per year, because…
1/X
It’s still a little bumpy, but it generally works.
3 years ago—while building a new identity app for @bmi.bund.de—we redesigned the letter that gets sent 8 million times per year, because…
1/X
Good digital public services are vital to democracy.
48% of people say that their trust in the state would increase if digital services were easy and quick to use.
Which they mostly aren’t in Germany.
Source:
@initiatived21.de’s eGOV monitor 2024
48% of people say that their trust in the state would increase if digital services were easy and quick to use.
Which they mostly aren’t in Germany.
Source:
@initiatived21.de’s eGOV monitor 2024
November 23, 2025 at 12:46 PM
Good digital public services are vital to democracy.
48% of people say that their trust in the state would increase if digital services were easy and quick to use.
Which they mostly aren’t in Germany.
Source:
@initiatived21.de’s eGOV monitor 2024
48% of people say that their trust in the state would increase if digital services were easy and quick to use.
Which they mostly aren’t in Germany.
Source:
@initiatived21.de’s eGOV monitor 2024
A test run for #publicDesign jobs —
Here’s an experimental RSS feed for the German #GovDesign roles I am posting here and on my little, manually maintained job board*:
🛜 fetchrss.com/feed/aSDtgrm...
* currently listing positions at @digitalservice.bund.de, @sprind-de.bsky.social and elsewhere
Here’s an experimental RSS feed for the German #GovDesign roles I am posting here and on my little, manually maintained job board*:
🛜 fetchrss.com/feed/aSDtgrm...
* currently listing positions at @digitalservice.bund.de, @sprind-de.bsky.social and elsewhere
fetchrss.com
November 22, 2025 at 11:22 AM
A test run for #publicDesign jobs —
Here’s an experimental RSS feed for the German #GovDesign roles I am posting here and on my little, manually maintained job board*:
🛜 fetchrss.com/feed/aSDtgrm...
* currently listing positions at @digitalservice.bund.de, @sprind-de.bsky.social and elsewhere
Here’s an experimental RSS feed for the German #GovDesign roles I am posting here and on my little, manually maintained job board*:
🛜 fetchrss.com/feed/aSDtgrm...
* currently listing positions at @digitalservice.bund.de, @sprind-de.bsky.social and elsewhere
As a public servant, I write weekly notes to let people see what I do.
Introducing the #ServiceStandard to service owners and designers in the city-state of Hamburg in detail, I travelled there.
I also opened #serviceDesign roles and had chats with colleagues at the European Commission & the OECD.
Introducing the #ServiceStandard to service owners and designers in the city-state of Hamburg in detail, I travelled there.
I also opened #serviceDesign roles and had chats with colleagues at the European Commission & the OECD.
Week #186 at the Digital Service: Notes for 17–21 November
Introducing the Service Standard to service owners and designers in the city-state of Hamburg in more detail, Martin travelled there on Tuesday. He also opened service design roles and had conversatio...
verwaltungsgestaltung.de
November 22, 2025 at 10:39 AM
As a public servant, I write weekly notes to let people see what I do.
Introducing the #ServiceStandard to service owners and designers in the city-state of Hamburg in detail, I travelled there.
I also opened #serviceDesign roles and had chats with colleagues at the European Commission & the OECD.
Introducing the #ServiceStandard to service owners and designers in the city-state of Hamburg in detail, I travelled there.
I also opened #serviceDesign roles and had chats with colleagues at the European Commission & the OECD.
Things are not super straightforward with the German #ServiceStandard.
We have a DIN SPEC, and we have an online access standards regulation (abbreviated OZSV).
To better communicate how the 3 parts relate, we created a graphic. I tested it in Hamburg this week.
It’s on Flickr for download now ⬇️
We have a DIN SPEC, and we have an online access standards regulation (abbreviated OZSV).
To better communicate how the 3 parts relate, we created a graphic. I tested it in Hamburg this week.
It’s on Flickr for download now ⬇️
Schaubild OZSV und Servicestandard
ALT: Ein Schaubild verdeutlicht die Zusammenhänge zwischen der Standardverordnung Onlinezugang (OZSV), der DIN SPEC 66336 und dem Servicestandard: Der Servicestandard unterstützt die Umsetzung der DIN...
www.flickr.com
November 22, 2025 at 9:43 AM
Things are not super straightforward with the German #ServiceStandard.
We have a DIN SPEC, and we have an online access standards regulation (abbreviated OZSV).
To better communicate how the 3 parts relate, we created a graphic. I tested it in Hamburg this week.
It’s on Flickr for download now ⬇️
We have a DIN SPEC, and we have an online access standards regulation (abbreviated OZSV).
To better communicate how the 3 parts relate, we created a graphic. I tested it in Hamburg this week.
It’s on Flickr for download now ⬇️
We are hiring!
At @digitalservice.bund.de, we are now looking for #serviceDesigners to help us create better government services and policies.
One role in policy space, the other in service transformation space. The work in both areas spans the entire federal government and, in parts, beyond
1/X
At @digitalservice.bund.de, we are now looking for #serviceDesigners to help us create better government services and policies.
One role in policy space, the other in service transformation space. The work in both areas spans the entire federal government and, in parts, beyond
1/X
November 20, 2025 at 10:40 AM
We are hiring!
At @digitalservice.bund.de, we are now looking for #serviceDesigners to help us create better government services and policies.
One role in policy space, the other in service transformation space. The work in both areas spans the entire federal government and, in parts, beyond
1/X
At @digitalservice.bund.de, we are now looking for #serviceDesigners to help us create better government services and policies.
One role in policy space, the other in service transformation space. The work in both areas spans the entire federal government and, in parts, beyond
1/X
Broken record mode
You can’t do any service transformation work without working with operations colleagues.
Issuing laws and publishing policy papers is pointless if you don’t talk about and workshop these documents with the people who are supposed to follow them.
These are the best moments, too.
You can’t do any service transformation work without working with operations colleagues.
Issuing laws and publishing policy papers is pointless if you don’t talk about and workshop these documents with the people who are supposed to follow them.
These are the best moments, too.
Yesterday, I co-ran the second local #ServiceStandard workshop.
After visiting the State of Brandenburg and 2 of its services recently, we checked in for 3 hours with members of various service teams in Hamburg.
We looked at ID card renewal, social services, and notifying of a change of address.
After visiting the State of Brandenburg and 2 of its services recently, we checked in for 3 hours with members of various service teams in Hamburg.
We looked at ID card renewal, social services, and notifying of a change of address.
November 19, 2025 at 7:58 PM
Broken record mode
You can’t do any service transformation work without working with operations colleagues.
Issuing laws and publishing policy papers is pointless if you don’t talk about and workshop these documents with the people who are supposed to follow them.
These are the best moments, too.
You can’t do any service transformation work without working with operations colleagues.
Issuing laws and publishing policy papers is pointless if you don’t talk about and workshop these documents with the people who are supposed to follow them.
These are the best moments, too.
In German, for public servants:
We’ll discuss the digital cross-gov’t umbrella brand in all its detail – on Friday, 28 November, at 1 pm, as part of our @nextnetz.bsky.social community.
The digital umbrella brand has been in its public pilot phase for 11 months now.
⬇️
next-netz.de/veranstaltun...
We’ll discuss the digital cross-gov’t umbrella brand in all its detail – on Friday, 28 November, at 1 pm, as part of our @nextnetz.bsky.social community.
The digital umbrella brand has been in its public pilot phase for 11 months now.
⬇️
next-netz.de/veranstaltun...
November 19, 2025 at 12:47 PM
In German, for public servants:
We’ll discuss the digital cross-gov’t umbrella brand in all its detail – on Friday, 28 November, at 1 pm, as part of our @nextnetz.bsky.social community.
The digital umbrella brand has been in its public pilot phase for 11 months now.
⬇️
next-netz.de/veranstaltun...
We’ll discuss the digital cross-gov’t umbrella brand in all its detail – on Friday, 28 November, at 1 pm, as part of our @nextnetz.bsky.social community.
The digital umbrella brand has been in its public pilot phase for 11 months now.
⬇️
next-netz.de/veranstaltun...
It’s been 7 years since I ran a workshop on the #ServiceStandard in Hamburg.
Today, I return to pick things up where I left off.
Back then, there was no Service Standard at all in Germany. Not for another 2 years.
We created a first version in Hamburg.
It’s so close to what we have now.
👀
Today, I return to pick things up where I left off.
Back then, there was no Service Standard at all in Germany. Not for another 2 years.
We created a first version in Hamburg.
It’s so close to what we have now.
👀
November 18, 2025 at 6:53 AM
It’s been 7 years since I ran a workshop on the #ServiceStandard in Hamburg.
Today, I return to pick things up where I left off.
Back then, there was no Service Standard at all in Germany. Not for another 2 years.
We created a first version in Hamburg.
It’s so close to what we have now.
👀
Today, I return to pick things up where I left off.
Back then, there was no Service Standard at all in Germany. Not for another 2 years.
We created a first version in Hamburg.
It’s so close to what we have now.
👀