Martin Jordan
@martinjordan.com
Making services work better for all people—Head of Design & User Research at the German govt’s Digital Service, previously Head of #ServiceDesign at the UK’s Government Digital Service, int’l #GovDesign community co-lead, 🏳️⚧️🏳️🌈 ally
martinjordan.com
martinjordan.com
One more #GovDesign #DesignJob:
@sprind-de.bsky.social is looking for a #ux/ #uiDesigner to assist with the EU Digital Identity wallet.
The role is remote, full-time, and as soon as possible. Initially it’s limited until December 2026.
👉🏻 verwaltungsgestaltung.de/#positionen
@sprind-de.bsky.social is looking for a #ux/ #uiDesigner to assist with the EU Digital Identity wallet.
The role is remote, full-time, and as soon as possible. Initially it’s limited until December 2026.
👉🏻 verwaltungsgestaltung.de/#positionen
November 9, 2025 at 5:54 PM
One more #GovDesign #DesignJob:
@sprind-de.bsky.social is looking for a #ux/ #uiDesigner to assist with the EU Digital Identity wallet.
The role is remote, full-time, and as soon as possible. Initially it’s limited until December 2026.
👉🏻 verwaltungsgestaltung.de/#positionen
@sprind-de.bsky.social is looking for a #ux/ #uiDesigner to assist with the EU Digital Identity wallet.
The role is remote, full-time, and as soon as possible. Initially it’s limited until December 2026.
👉🏻 verwaltungsgestaltung.de/#positionen
#GovDesign #DesignJobs klaxon 📣
The State of Saxony is looking for a digital #accessibility assessor based in Leipzig, and the State of Lower Saxony has 2 open #serviceDesign positions at IT.Niedersachsen in various parts of the state.
➡️ verwaltungsgestaltung.de#positionen
The State of Saxony is looking for a digital #accessibility assessor based in Leipzig, and the State of Lower Saxony has 2 open #serviceDesign positions at IT.Niedersachsen in various parts of the state.
➡️ verwaltungsgestaltung.de#positionen
November 9, 2025 at 5:13 PM
#GovDesign #DesignJobs klaxon 📣
The State of Saxony is looking for a digital #accessibility assessor based in Leipzig, and the State of Lower Saxony has 2 open #serviceDesign positions at IT.Niedersachsen in various parts of the state.
➡️ verwaltungsgestaltung.de#positionen
The State of Saxony is looking for a digital #accessibility assessor based in Leipzig, and the State of Lower Saxony has 2 open #serviceDesign positions at IT.Niedersachsen in various parts of the state.
➡️ verwaltungsgestaltung.de#positionen
This week, I got to see New South Wales’ Sludge Finder tool that is supporting their sludge audits.
I heard about it during my @oecdgovernance.bsky.social visit 2 weeks ago.
Quite impressive how journeys and can be enriched with qual and quant data.
This can be a powerful #serviceDesign tool!
I heard about it during my @oecdgovernance.bsky.social visit 2 weeks ago.
Quite impressive how journeys and can be enriched with qual and quant data.
This can be a powerful #serviceDesign tool!
November 8, 2025 at 8:42 AM
This week, I got to see New South Wales’ Sludge Finder tool that is supporting their sludge audits.
I heard about it during my @oecdgovernance.bsky.social visit 2 weeks ago.
Quite impressive how journeys and can be enriched with qual and quant data.
This can be a powerful #serviceDesign tool!
I heard about it during my @oecdgovernance.bsky.social visit 2 weeks ago.
Quite impressive how journeys and can be enriched with qual and quant data.
This can be a powerful #serviceDesign tool!
We received these fabulous stickers and an amazing sushi key chain 🍣
He’s heading to London next to visit you, @publicdigital.bsky.social 👋🏻
He’s heading to London next to visit you, @publicdigital.bsky.social 👋🏻
November 7, 2025 at 4:46 PM
We received these fabulous stickers and an amazing sushi key chain 🍣
He’s heading to London next to visit you, @publicdigital.bsky.social 👋🏻
He’s heading to London next to visit you, @publicdigital.bsky.social 👋🏻
As I said, Friday is my day for international connections.
Today, a colleague from the metropolitan government of Tokyo & #GovTech Tokyo stopped by.
Together with @joshuapacheco.de, we had a good exchange on scaling transformation, prioritising wide-ranging user needs, in-housing and up-skilling.
Today, a colleague from the metropolitan government of Tokyo & #GovTech Tokyo stopped by.
Together with @joshuapacheco.de, we had a good exchange on scaling transformation, prioritising wide-ranging user needs, in-housing and up-skilling.
November 7, 2025 at 4:42 PM
As I said, Friday is my day for international connections.
Today, a colleague from the metropolitan government of Tokyo & #GovTech Tokyo stopped by.
Together with @joshuapacheco.de, we had a good exchange on scaling transformation, prioritising wide-ranging user needs, in-housing and up-skilling.
Today, a colleague from the metropolitan government of Tokyo & #GovTech Tokyo stopped by.
Together with @joshuapacheco.de, we had a good exchange on scaling transformation, prioritising wide-ranging user needs, in-housing and up-skilling.
#ServiceStandard in practice:
Applying for a hunting permit 🦌
Applying for a fishing license 🎣
— as services in the State of Brandenburg
We are looking today at questions like:
Where are the teams already meeting Service Standard points? What’s to do where?
These practice check-ins are brill
Applying for a hunting permit 🦌
Applying for a fishing license 🎣
— as services in the State of Brandenburg
We are looking today at questions like:
Where are the teams already meeting Service Standard points? What’s to do where?
These practice check-ins are brill
November 5, 2025 at 11:12 AM
#ServiceStandard in practice:
Applying for a hunting permit 🦌
Applying for a fishing license 🎣
— as services in the State of Brandenburg
We are looking today at questions like:
Where are the teams already meeting Service Standard points? What’s to do where?
These practice check-ins are brill
Applying for a hunting permit 🦌
Applying for a fishing license 🎣
— as services in the State of Brandenburg
We are looking today at questions like:
Where are the teams already meeting Service Standard points? What’s to do where?
These practice check-ins are brill
“Technology is the answer but what was the question?”
– Cedric Price quoted at THE SHIFT, Sparkassen #Innovation Hub’s #leadership event in Hamburg
– Cedric Price quoted at THE SHIFT, Sparkassen #Innovation Hub’s #leadership event in Hamburg
November 4, 2025 at 9:47 AM
“Technology is the answer but what was the question?”
– Cedric Price quoted at THE SHIFT, Sparkassen #Innovation Hub’s #leadership event in Hamburg
– Cedric Price quoted at THE SHIFT, Sparkassen #Innovation Hub’s #leadership event in Hamburg
That is literally what @deutschebahn.com does: asking for the passenger’s age on the day of travel.
It’s a good data minimisation approach.
Don’t ask for things you don’t need. Then, you cannot lose them in the next hack or data breach.
It’s a good data minimisation approach.
Don’t ask for things you don’t need. Then, you cannot lose them in the next hack or data breach.
November 1, 2025 at 4:09 PM
That is literally what @deutschebahn.com does: asking for the passenger’s age on the day of travel.
It’s a good data minimisation approach.
Don’t ask for things you don’t need. Then, you cannot lose them in the next hack or data breach.
It’s a good data minimisation approach.
Don’t ask for things you don’t need. Then, you cannot lose them in the next hack or data breach.
The #ServiceStandard codifies how service teams should work when building services.
The service quality criteria describe the attributes of what the service teams produce.
Service teams need to know how to progress and what the end goal should look like.
These need to be connected frameworks
1/X
The service quality criteria describe the attributes of what the service teams produce.
Service teams need to know how to progress and what the end goal should look like.
These need to be connected frameworks
1/X
November 1, 2025 at 11:07 AM
The #ServiceStandard codifies how service teams should work when building services.
The service quality criteria describe the attributes of what the service teams produce.
Service teams need to know how to progress and what the end goal should look like.
These need to be connected frameworks
1/X
The service quality criteria describe the attributes of what the service teams produce.
Service teams need to know how to progress and what the end goal should look like.
These need to be connected frameworks
1/X
Why does Swiss Rail SBB need to ask for my birthday?
Why is it not sufficient to ask me if I am in a specific age range?
Why not take a data-minimisation approach?
#FixTheForms
Why is it not sufficient to ask me if I am in a specific age range?
Why not take a data-minimisation approach?
#FixTheForms
October 31, 2025 at 11:14 PM
Why does Swiss Rail SBB need to ask for my birthday?
Why is it not sufficient to ask me if I am in a specific age range?
Why not take a data-minimisation approach?
#FixTheForms
Why is it not sufficient to ask me if I am in a specific age range?
Why not take a data-minimisation approach?
#FixTheForms
#GovDesign #DesignJobs klaxon 📣
The City of Freiburg is looking for a part-time #systemDesign er—with a #serviceDesign profile. It’s for a Bloomberg Philanthropies-backed programme that has touched 100 other cities so far. The job pays up to 71k (full-time pay).
verwaltungsgestaltung.de#positionen
The City of Freiburg is looking for a part-time #systemDesign er—with a #serviceDesign profile. It’s for a Bloomberg Philanthropies-backed programme that has touched 100 other cities so far. The job pays up to 71k (full-time pay).
verwaltungsgestaltung.de#positionen
October 30, 2025 at 11:59 AM
#GovDesign #DesignJobs klaxon 📣
The City of Freiburg is looking for a part-time #systemDesign er—with a #serviceDesign profile. It’s for a Bloomberg Philanthropies-backed programme that has touched 100 other cities so far. The job pays up to 71k (full-time pay).
verwaltungsgestaltung.de#positionen
The City of Freiburg is looking for a part-time #systemDesign er—with a #serviceDesign profile. It’s for a Bloomberg Philanthropies-backed programme that has touched 100 other cities so far. The job pays up to 71k (full-time pay).
verwaltungsgestaltung.de#positionen
What a packed event last night—about 70 people joined for inputs and discussions on ‘visualising data’.
First, we heard from @moritzstefaner.bsky.social about his work for @diplo.de and @bmg-bund.bsky.social.
Then, Thanh Thu Nguyen presented her work at @udkberlin.bsky.social on facial recognition.
First, we heard from @moritzstefaner.bsky.social about his work for @diplo.de and @bmg-bund.bsky.social.
Then, Thanh Thu Nguyen presented her work at @udkberlin.bsky.social on facial recognition.
October 22, 2025 at 7:43 AM
What a packed event last night—about 70 people joined for inputs and discussions on ‘visualising data’.
First, we heard from @moritzstefaner.bsky.social about his work for @diplo.de and @bmg-bund.bsky.social.
Then, Thanh Thu Nguyen presented her work at @udkberlin.bsky.social on facial recognition.
First, we heard from @moritzstefaner.bsky.social about his work for @diplo.de and @bmg-bund.bsky.social.
Then, Thanh Thu Nguyen presented her work at @udkberlin.bsky.social on facial recognition.
Tonight, we’ll discuss ‘Visualising data’ in our 11th #ÖffentlichesGestalten meetup—jointly run by @digitalservice.bund.de and @tsbberlin.bsky.social’s CityLAB Berlin.
We’ll hear from @moritzstefaner.bsky.social and Thanh Thu Nguyen and get to see their data visualisation work for the public sector
We’ll hear from @moritzstefaner.bsky.social and Thanh Thu Nguyen and get to see their data visualisation work for the public sector
October 21, 2025 at 8:47 AM
Tonight, we’ll discuss ‘Visualising data’ in our 11th #ÖffentlichesGestalten meetup—jointly run by @digitalservice.bund.de and @tsbberlin.bsky.social’s CityLAB Berlin.
We’ll hear from @moritzstefaner.bsky.social and Thanh Thu Nguyen and get to see their data visualisation work for the public sector
We’ll hear from @moritzstefaner.bsky.social and Thanh Thu Nguyen and get to see their data visualisation work for the public sector
As part of the celebration, we took a picture of people carrying the German #ServiceStandard for the past 5 years.
Josephine was the responsible policy officer during its inception in 2020.
@vpatermann.bsky.social supported it as a sounding board member.
Ralf is the steering policy officer today.
Josephine was the responsible policy officer during its inception in 2020.
@vpatermann.bsky.social supported it as a sounding board member.
Ralf is the steering policy officer today.
October 18, 2025 at 8:09 AM
As part of the celebration, we took a picture of people carrying the German #ServiceStandard for the past 5 years.
Josephine was the responsible policy officer during its inception in 2020.
@vpatermann.bsky.social supported it as a sounding board member.
Ralf is the steering policy officer today.
Josephine was the responsible policy officer during its inception in 2020.
@vpatermann.bsky.social supported it as a sounding board member.
Ralf is the steering policy officer today.
There’s 1 more open role from the State of Lower Saxony at IT.Niedersachsen:
They’re looking for a staff member in #ServiceDesign.
From reading the description, there could be an ITIL twist to it. But it would be great if user-centred service designers applied.
verwaltungsgestaltung.de#positionen
They’re looking for a staff member in #ServiceDesign.
From reading the description, there could be an ITIL twist to it. But it would be great if user-centred service designers applied.
verwaltungsgestaltung.de#positionen
October 18, 2025 at 7:16 AM
There’s 1 more open role from the State of Lower Saxony at IT.Niedersachsen:
They’re looking for a staff member in #ServiceDesign.
From reading the description, there could be an ITIL twist to it. But it would be great if user-centred service designers applied.
verwaltungsgestaltung.de#positionen
They’re looking for a staff member in #ServiceDesign.
From reading the description, there could be an ITIL twist to it. But it would be great if user-centred service designers applied.
verwaltungsgestaltung.de#positionen
New German #GovDesign job opening!
📣
The State of Lower Saxony is looking for a #UXDesigner for its #ITNiedersachsen unit, based in Hanover.
You can apply until 30 October 2025.
A brand design working student role at the in-house consultancy PD remains open.
➡️ verwaltungsgestaltung.de#positionen
📣
The State of Lower Saxony is looking for a #UXDesigner for its #ITNiedersachsen unit, based in Hanover.
You can apply until 30 October 2025.
A brand design working student role at the in-house consultancy PD remains open.
➡️ verwaltungsgestaltung.de#positionen
October 17, 2025 at 7:34 PM
New German #GovDesign job opening!
📣
The State of Lower Saxony is looking for a #UXDesigner for its #ITNiedersachsen unit, based in Hanover.
You can apply until 30 October 2025.
A brand design working student role at the in-house consultancy PD remains open.
➡️ verwaltungsgestaltung.de#positionen
📣
The State of Lower Saxony is looking for a #UXDesigner for its #ITNiedersachsen unit, based in Hanover.
You can apply until 30 October 2025.
A brand design working student role at the in-house consultancy PD remains open.
➡️ verwaltungsgestaltung.de#positionen
Quite a night!
🎈
@digitalservice.bund.de celebrated 5 years of existence, and quite a crowd came — from senior civil servants to members of parliament to other supporters.
The tagline was “scale-up for a digital Germany”. There were speeches, birthday wishes, snacks and hours of conversations.
🎈
@digitalservice.bund.de celebrated 5 years of existence, and quite a crowd came — from senior civil servants to members of parliament to other supporters.
The tagline was “scale-up for a digital Germany”. There were speeches, birthday wishes, snacks and hours of conversations.
October 16, 2025 at 10:13 PM
Quite a night!
🎈
@digitalservice.bund.de celebrated 5 years of existence, and quite a crowd came — from senior civil servants to members of parliament to other supporters.
The tagline was “scale-up for a digital Germany”. There were speeches, birthday wishes, snacks and hours of conversations.
🎈
@digitalservice.bund.de celebrated 5 years of existence, and quite a crowd came — from senior civil servants to members of parliament to other supporters.
The tagline was “scale-up for a digital Germany”. There were speeches, birthday wishes, snacks and hours of conversations.
I enjoy tinkering with my ever-unfinished website.
A little while ago, I added a section on upcoming events.
Not that anyone would come there because of the listing, but it helps me create a sense of order for myself.
A little while ago, I added a section on upcoming events.
Not that anyone would come there because of the listing, but it helps me create a sense of order for myself.
October 7, 2025 at 11:04 PM
I enjoy tinkering with my ever-unfinished website.
A little while ago, I added a section on upcoming events.
Not that anyone would come there because of the listing, but it helps me create a sense of order for myself.
A little while ago, I added a section on upcoming events.
Not that anyone would come there because of the listing, but it helps me create a sense of order for myself.
What lives do we want to live?
On Saturday, I moderated an interactive half-day ‘Design our lives’ workshop for my partner and me.
As part of this, we looked at where we are & peeked into 2050.
We incorporated some of the workshop sheets from Bill Burnett & Dave Evans’ book ‘Designing Your Life’.
On Saturday, I moderated an interactive half-day ‘Design our lives’ workshop for my partner and me.
As part of this, we looked at where we are & peeked into 2050.
We incorporated some of the workshop sheets from Bill Burnett & Dave Evans’ book ‘Designing Your Life’.
October 6, 2025 at 1:14 PM
What lives do we want to live?
On Saturday, I moderated an interactive half-day ‘Design our lives’ workshop for my partner and me.
As part of this, we looked at where we are & peeked into 2050.
We incorporated some of the workshop sheets from Bill Burnett & Dave Evans’ book ‘Designing Your Life’.
On Saturday, I moderated an interactive half-day ‘Design our lives’ workshop for my partner and me.
As part of this, we looked at where we are & peeked into 2050.
We incorporated some of the workshop sheets from Bill Burnett & Dave Evans’ book ‘Designing Your Life’.
Finally printed:
The new poster for the updated German #ServiceStandard is now available – just in time for #SCCON25.
Meet me there tomorrow and pick yours up.
Our 90-minute Service Standard workshop starts at 3:00 pm (Tuesday, 30th).
All details here:
www.smartcountry.berlin/de/programm/...
The new poster for the updated German #ServiceStandard is now available – just in time for #SCCON25.
Meet me there tomorrow and pick yours up.
Our 90-minute Service Standard workshop starts at 3:00 pm (Tuesday, 30th).
All details here:
www.smartcountry.berlin/de/programm/...
September 29, 2025 at 5:25 PM
Finally printed:
The new poster for the updated German #ServiceStandard is now available – just in time for #SCCON25.
Meet me there tomorrow and pick yours up.
Our 90-minute Service Standard workshop starts at 3:00 pm (Tuesday, 30th).
All details here:
www.smartcountry.berlin/de/programm/...
The new poster for the updated German #ServiceStandard is now available – just in time for #SCCON25.
Meet me there tomorrow and pick yours up.
Our 90-minute Service Standard workshop starts at 3:00 pm (Tuesday, 30th).
All details here:
www.smartcountry.berlin/de/programm/...
The German #ServiceStandard has its binding policy.
Yesterday, the ‘Regulation on standards for online access to administrative services’ was officially published, signed by Minister Wildberger.
It’s the law of the land now.
May services get better from here.
👀👇🏻
www.recht.bund.de/bgbl/1/2025/...
Yesterday, the ‘Regulation on standards for online access to administrative services’ was officially published, signed by Minister Wildberger.
It’s the law of the land now.
May services get better from here.
👀👇🏻
www.recht.bund.de/bgbl/1/2025/...
September 26, 2025 at 3:16 PM
The German #ServiceStandard has its binding policy.
Yesterday, the ‘Regulation on standards for online access to administrative services’ was officially published, signed by Minister Wildberger.
It’s the law of the land now.
May services get better from here.
👀👇🏻
www.recht.bund.de/bgbl/1/2025/...
Yesterday, the ‘Regulation on standards for online access to administrative services’ was officially published, signed by Minister Wildberger.
It’s the law of the land now.
May services get better from here.
👀👇🏻
www.recht.bund.de/bgbl/1/2025/...
Today, we have an all-org offsite with everyone at @digitalservice.bund.de — the designers made nice posters and other applications for the occasion.
Good visual communication for internal events is evidence of a respectful culture.
Good visual communication for internal events is evidence of a respectful culture.
September 25, 2025 at 8:28 AM
Today, we have an all-org offsite with everyone at @digitalservice.bund.de — the designers made nice posters and other applications for the occasion.
Good visual communication for internal events is evidence of a respectful culture.
Good visual communication for internal events is evidence of a respectful culture.
OK, next one!
It’s pretty good.
It’s actually better than 80% of the matcha lattes served in cafès across Europe.
It’s not just green in colour.
It does taste like matcha indeed.
It’s pretty good.
It’s actually better than 80% of the matcha lattes served in cafès across Europe.
It’s not just green in colour.
It does taste like matcha indeed.
September 25, 2025 at 7:19 AM
OK, next one!
It’s pretty good.
It’s actually better than 80% of the matcha lattes served in cafès across Europe.
It’s not just green in colour.
It does taste like matcha indeed.
It’s pretty good.
It’s actually better than 80% of the matcha lattes served in cafès across Europe.
It’s not just green in colour.
It does taste like matcha indeed.
Where is design getting a seat at the table?
In the French gov’t 🇫🇷
Today, we spoke to over 10 Chief Design Officers from French government ministries—from education to foreign affairs and interior to justice.
My colleague Marion and I shared our work, setup and approach in a 90-minute exchange.
In the French gov’t 🇫🇷
Today, we spoke to over 10 Chief Design Officers from French government ministries—from education to foreign affairs and interior to justice.
My colleague Marion and I shared our work, setup and approach in a 90-minute exchange.
September 22, 2025 at 6:04 PM
Where is design getting a seat at the table?
In the French gov’t 🇫🇷
Today, we spoke to over 10 Chief Design Officers from French government ministries—from education to foreign affairs and interior to justice.
My colleague Marion and I shared our work, setup and approach in a 90-minute exchange.
In the French gov’t 🇫🇷
Today, we spoke to over 10 Chief Design Officers from French government ministries—from education to foreign affairs and interior to justice.
My colleague Marion and I shared our work, setup and approach in a 90-minute exchange.
That worked well!
The room was so packed that some people were turned away.
@karakane-kk.bsky.social & I had a productive yet brief #SDinGov workshop with 60+ people on making end-to-end services finally happen. We collected approaches on how to get there.
Slides here: github.com/martin-jorda...
The room was so packed that some people were turned away.
@karakane-kk.bsky.social & I had a productive yet brief #SDinGov workshop with 60+ people on making end-to-end services finally happen. We collected approaches on how to get there.
Slides here: github.com/martin-jorda...
September 19, 2025 at 6:08 PM
That worked well!
The room was so packed that some people were turned away.
@karakane-kk.bsky.social & I had a productive yet brief #SDinGov workshop with 60+ people on making end-to-end services finally happen. We collected approaches on how to get there.
Slides here: github.com/martin-jorda...
The room was so packed that some people were turned away.
@karakane-kk.bsky.social & I had a productive yet brief #SDinGov workshop with 60+ people on making end-to-end services finally happen. We collected approaches on how to get there.
Slides here: github.com/martin-jorda...