Author | Lightnews

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴

@ferncxandcrm.com

120 followers 97 following 1.5K posts

🌿 Tools | strategy | content | automations to turn your buyers into raving fans & repeat buyers 🌍 So you can make "change the world money" BLOG: https://blog.ferncx.com COMMUNITY: ferncrm.com/grassroots SERVICES: ferncx.com CRM: ferncrm.com

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · Jan 7

This is what we're doing: showing socially-conscious, eco-conscious, and/or changemaker business owners how to boost profit margins and change the world together.

Does that resonate with you?

If so, hit the follow button and join the movement!
✊🏿✊🏾✊🏽✊🏼✊🏻✊

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 2h

oooooh pretty! 😍

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Yes you CAN stop using Amazon for all your books, Kindle, Audible, movies, shipping, goods, and AWS.

It's possible and once you get over the initial shock it's actually painless.

Support the bookstores that support you back.

Bookshop.org @bookshop.org · 4d

Amazon is helping fund a $300 million build of a ballroom for the White House.

Independent bookstores are donating to food banks and organizations that help with food insecurity.

They are not the same.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

I'm weird with you! I adore custom made and always happy to wait however long it takes.

One of my most commonly-used phrases in ALL areas of my life is, "no rush." And I MEAN it. I'm fine with waiting for my food at a restaurant, my drink order, my Etsy order, customer service to look into it, etc.

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Why the FUCK is this cop just watching men in plain clothes with no badges, no uniforms, NOTHING to identify them, terrorize this woman and kidnap her????

What the fuck dystopian nightmare are we forced to live in?

This is WRONG! Whether it's legal or not (I don't know anymore) it's still WRONG!

Shannon Hale @shannonhale.bsky.social · 5d

I'm shaking almost too hard to type. I entered SLC airport and heard screams and cries for help. I could see people gathered around, watching. I sped over to discover this woman face down on the floor, four grown men pushing her down, while she cried "HELP ME" and pled for her child.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Not surprised.
Almost like the purpose was never about profits (but about changing society.)

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Oh that's horrible!
The Amazon-effect of getting things within 2 days of ordering has seriously screwed up society.

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 4d

Yes to ALL of this!

I have yet to feel left behind by any of the slop, garbage, and massively incorrect AI anything.

I'll take human typos over made-up studies that don't exist any day.

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 5d

Do people just not know Ghost exists? 🤦‍♀️

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 5d

I've never been a Kit user myself... What are your favorite features that you feel you can't live without?

And if you knew there was an ethical email marketing tool that had those same features ~ but was more aligned with your values ~ would you consider switching?

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 5d

It's a good thing you have a values-aligned replacement in your tech stack already! 🥳

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 6d

This is what I get for not using 🌿Fern CRM for everything:

The (non-Fern) chat widget we've used for almost a decade is suddenly unavailable, not showing up on any pages, & the site/dashboard is inaccessible.

So we'll (finally) replace it with our own Fern CRM chat, but it's down in the meantime.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 7d

New feature for 🌿Fern CRM users ~ your communities now have live streaming!! 🤩

You can start a meeting room where members can see each other & interact (like group coaching for example)

OR

You can use a streaming service (like Zoom) to broadcast live & anyone can watch (like FB live, webinar)

Screenshot of the new live streaming feature in communities built in Fern CRM that shows the options like choosing between Meeting Room or Streaming Service, scheduling or going live now, post details like title and description, and other settings.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 7d

Our tech team is playing Ghost of Yotei in the new Fern HQ lounge area and I just want to watch the gorgeous scenery and listen to the stories instead of working!

Guess I'll be taking an extra long lunch break today, lol

🎮👺🦊

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 7d

I would've LOVED to have seen that!!
Sounds like you've finally got the social distance you've been craving from the Silicon Valley tech bros that bother you.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 7d

I was just talking about this in the Grassroots group today!

Someone asked about where on their website they could share a blurb that goes deeper into their methodology (& who their audience is that uniquely needs it) and I thought it sounded perfect for their About page.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 11d

Looking forward to 🌿Fern CRM Office Hours today because I get to test out how well we've solved the echo & sound clashing problems in the new HQ.

We decided to break out our PlayStation gaming headsets before spending $1000+ on soundproofing materials & rearranging the offices.

#BizGrowth problems

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12d

I'm in LOVE with it!

Everything is an improvement and there's so much room for creativity. More to come soon!

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 12d

Sneak peek into the new 🌿Fern HQ!

Lots of natural light for the ferns & I love seeing so much sky instead of buildings/traffic.

Right now it's one big echo chamber which I direly need to fix.

(Which means new CRM tutorials are temporarily on hold.)

Hit me up if you have any soundproofing tips!

Photo of a big warehouse-style room with concrete floors and walls, facing a wall of windows in black frames. A gloomy, cloudy sky is the only thing visible outside the windows. The corner of the room is held up by a Moderne-style mushroom pillar.

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13d

100% to ALL of this!

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13d

If I knew, I'd probably be a CX billionaire, lol!

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13d

They've done a really good job of making it impossible to 100% boycott Amazon.

It seems like there should be monopoly laws to protect us from being dependent on a single douchebag's empire.

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13d

I second this! I love that view as a passenger, but everything else about it sucks.

I never even considered the microplastics angle, that's horrible!

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13d

🌿Fern CRM is optimized for customer experience and we can see the difference in our stats + sales.

The login link is at the top of every website page, easy to find because we WANT our users to find it easily.

Our customers rave about us, online and off. And we have almost no churn year over year!

Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13d

Pro-tip from a CX expert: customer ease increases retention AND conversions!

Optimizing your site for your existing clients/customers is just as important as optimizing it for new sales.

People who struggle to find the login link are less likely to refer & less likely to keep paying every month.

Sara Lobkovich, J.D., NBC-HWC @saralobkovich.bsky.social · 13d

How do we refute whatever study resulted in SaaS brands making it so hard to find their "login" link from their home page?

It's become a red flag for me that a SaaS product is optimized for conversion, not actual usage, when I have to hunt for the "login" link.

#SaaS #usability #CX #UX

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Mollie | 🌿Fern CX and CRM | Activist, Founder, Ally 🍉🥥🌴 @ferncxandcrm.com · 13d

The login button on 🌿Fern CRM's home page is the top source of our website traffic and I'm 100% here for it!

Why on earth would we want to make it harder for our awesome people to find their dashboard and keep using it every month???