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Caroline Jarrett @cjforms.bsky.social · 8h

Had to do 3 payments today by phone/debit card for <reasons>

In the lead: Westminster, 3.5mins and that was a more complex one as it was two payments.

Runner up: Thames Water, 5 minutes.

Disgracefully last: Ovo Energy, 45 minutes.

Caroline Jarrett @cjforms.bsky.social · 13h

Another 45 minute fight with Ovo Energy in order to

*drumroll please*

pay them some money

I honestly am beginning to think that it would be less hassle to wait until the bailiffs come round and hand them the cash

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Caroline Jarrett @cjforms.bsky.social · 8h

In contrast to 45 grim minutes to pay Ovo Energy, I was able to pay Thames Water in only 5 minutes! Thames Water!

This seems much more reasonable to me.

Caroline Jarrett @cjforms.bsky.social · 13h

Another 45 minute fight with Ovo Energy in order to

*drumroll please*

pay them some money

I honestly am beginning to think that it would be less hassle to wait until the bailiffs come round and hand them the cash

1

Caroline Jarrett @cjforms.bsky.social · 9h

At some point, I'll dig out and finish my blog post on addresses. But it's a hugely complex area and has been on my list of things to do for at least 10 years so who knows when.

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Caroline Jarrett @cjforms.bsky.social · 10h

If there is “reason why it matters”, it’s that they are matching your input address to one they have on their system but the matching is unnecessarily strict. Plus their internal rules for splitting addresses into parts are too dogmatic and do not understand the rich variety of addresses.

Caroline Jarrett @cjforms.bsky.social · 10h

They appear to me to be unusually unaware of address formatting and usage, to the point of deliberately trying to stop you getting to the end of this application.

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Caroline Jarrett @cjforms.bsky.social · 13h

Another 45 minute fight with Ovo Energy in order to

*drumroll please*

pay them some money

I honestly am beginning to think that it would be less hassle to wait until the bailiffs come round and hand them the cash

2

Caroline Jarrett @cjforms.bsky.social · 14h

In today’s episode of #FixTheForms, @sophiacollins.bsky.social melts down because of a badly-handled comma

Pro tip: if you ask for addresses in more than one place (you do) your address data is absolutely riddled with addresses that are the same but have slightly different expressions when captured

sophiacollins.bsky.social @sophiacollins.bsky.social · 1d

"Before we can begin to process your application, you need to log back in to the application portal and update your address. You currently have: 20, Street Name
But according to the Royal Mail postcode finder, your address is: 20 Street Name"
Are you fucking kidding me?

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Caroline Jarrett @cjforms.bsky.social · 14h

Poor service design choices, lack of understanding of data quality, and lazy programming of the address match function

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Caroline Jarrett @cjforms.bsky.social · 15h

Sort of. It’s about understanding addresses and their complexities

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Caroline Jarrett @cjforms.bsky.social · 2d

I’m listening to a book on BorrowBox right now - but sadly “Many different kinds of love” isn’t available from my library’s subscription (Bedfordshire)

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Caroline Jarrett @cjforms.bsky.social · 2d

Thanks for trying and for the entire effort

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Caroline Jarrett @cjforms.bsky.social · 2d

It doesn’t help that I’m not really convinced that I understand fiverr

It seems to want me to create a brief, which isn’t going to find yours.

I appear to need to know the precise category of yours to find you. But I suspect the people you are offering too explore differently.

1

Caroline Jarrett @cjforms.bsky.social · 2d

Not really. This time I got to fiverr and it forced me to make an account. Then I tried the link again and I still couldn’t find you.

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Caroline Jarrett @cjforms.bsky.social · 2d

I think it’s got an extra https:// etc on the front so it’s not working for me

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Caroline Jarrett @cjforms.bsky.social · 2d

Rules observed, and especially enjoyed in the context of learning the term #BoxBreakers today

Dr. Johnathan Flowers, Blade Wielding Bisexual (Lordean arc) @shengokai.blacksky.app · 5d

I am bound by the ancient contract of the internet to repost this.

👻 YSUBoOooOooOo 👻 @bassoonysu.bsky.social · 5d

As is always correct and in accordance with all the laws of the internet, I just watched Tom Holland's epic Lip Sync Battle performance, and now I am sharing it with all of you so you can do the same.

Caroline Jarrett @cjforms.bsky.social · 2d

In today’s episode of #FixTheForms, meet the Box Breakers from @kevinguyan.bsky.social

If you have ever found the answer options of a form are all wrong for you, you too are a Box Breaker.

Pro tip for why people lie of forms: “Wrong answers only” - very common.

Dr Kevin Guyan @kevinguyan.bsky.social · 2d

🌈 It’s been fascinating to see which ideas from Rainbow Trap *stick* with readers – and the idea of box breakers has been one of those sticky ideas!

So... who are box breakers? 🧵

Blue background with white text that reads: Who are box breakers?

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Caroline Jarrett @cjforms.bsky.social · 2d

At school in Georgetown, Guyana, our trips were invariably to local factories. I especially recall the chicken feed factory and the match factory. No special safety precautions so far as I recall. Loved them and helped me decide to be an engineer.

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Reposted by Caroline Jarrett

Word Aware @wordaware.bsky.social · 2d

I originally thought this thread would take a few days, but it took me two weeks!
If you're new to Developmental Language Disorder, then this is a good introduction.
And if you're a #DevLangDis aficionado then please share.
Everyone needs to know about DLD.
#DLDday @radld.bsky.social

Word Aware @wordaware.bsky.social · 16d

#DLDday is coming, so I’m starting a thread over a few days.

DLD (Developmental Language Disorder) is all about spoken language. Words and sentences are tricky for people with DLD. And people don’t grow out of it.
#DevLangDis @radld.bsky.social

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Caroline Jarrett @cjforms.bsky.social · 4d

Still very good - congratulations

1

Reposted by Caroline Jarrett

Julia Allum @juliaallum.bsky.social · 4d

Something seasonal to celebrate the beautiful colours around at the moment 🍂

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Caroline Jarrett @cjforms.bsky.social · 4d

Thanks - my friend who loves wild swimming laughed and laughed

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Caroline Jarrett @cjforms.bsky.social · 4d

Visit Lugano but stay in Como due to Swiss prices

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Caroline Jarrett @cjforms.bsky.social · 4d

Definitely

Caroline Jarrett @cjforms.bsky.social · 5d

In today’s episode of #FixTheForms, an example of how long it can take to roll out a fix in a complex organisation.

The NHS improved the “Friends and Family” in 2020, but @blangry.bsky.social just got asked the previous bad version. 5 years later.

Links in my reply to Alex.

Alex @blangry.bsky.social · 5d

Net promoter score has no place as a research methodology in health services.

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Caroline Jarrett @cjforms.bsky.social · 5d

Not only are you correct, but the NHS changed the Friends and Family test in 2020 to remove the NPS element.

Current question is “Overall, how was your experience of our service?”

Patient explanation: www.nhs.uk/using-the-nh...

Instructions for health providers: www.england.nhs.uk/fft/?nhsa.sc=1

Friends and Family Test (FFT)

Find out about the Friends and Family Test (FFT), which asks patients to rate their experience of NHS services and leave comments. This feedback helps service providers make improvements.

www.nhs.uk