Verint APAC
@verintapac.bsky.social
Asia Pacific's #1 vendor of AI-driven contact centre and CX Automation applications.
Learn more at verint.com
Learn more at verint.com
98% of CX leaders say smooth AI-to-human transitions are essential. 90% admit they still can’t do it well.
Jason Valdina weighs in on the handoff problem and how leading organisations are making it work in practice.
Register for the webinar here: buff.ly/akln4aV
Jason Valdina weighs in on the handoff problem and how leading organisations are making it work in practice.
Register for the webinar here: buff.ly/akln4aV
February 9, 2026 at 9:55 PM
98% of CX leaders say smooth AI-to-human transitions are essential. 90% admit they still can’t do it well.
Jason Valdina weighs in on the handoff problem and how leading organisations are making it work in practice.
Register for the webinar here: buff.ly/akln4aV
Jason Valdina weighs in on the handoff problem and how leading organisations are making it work in practice.
Register for the webinar here: buff.ly/akln4aV
CX teams don’t have a data problem. They have a delivery problem.
Insights exist, they just don’t show up when decisions are being made: during a live call, a supervisor intervention, or a bot handoff.
When data is delivered in context, teams move faster and make better calls. buff.ly/IVY5xFi
Insights exist, they just don’t show up when decisions are being made: during a live call, a supervisor intervention, or a bot handoff.
When data is delivered in context, teams move faster and make better calls. buff.ly/IVY5xFi
February 8, 2026 at 9:55 PM
CX teams don’t have a data problem. They have a delivery problem.
Insights exist, they just don’t show up when decisions are being made: during a live call, a supervisor intervention, or a bot handoff.
When data is delivered in context, teams move faster and make better calls. buff.ly/IVY5xFi
Insights exist, they just don’t show up when decisions are being made: during a live call, a supervisor intervention, or a bot handoff.
When data is delivered in context, teams move faster and make better calls. buff.ly/IVY5xFi
5 AI & workforce management myths debunked:
“AI will solve all our forecasting problems in one click.”
“AI will make my job obsolete.”
“AI will ruin my carefully crafted staffing plans.”
“AI in WFM is only for large organisations.”
“AI is just a fad that will pass.”
Read it here: buff.ly/L5LFB44
“AI will solve all our forecasting problems in one click.”
“AI will make my job obsolete.”
“AI will ruin my carefully crafted staffing plans.”
“AI in WFM is only for large organisations.”
“AI is just a fad that will pass.”
Read it here: buff.ly/L5LFB44
February 5, 2026 at 11:10 PM
5 AI & workforce management myths debunked:
“AI will solve all our forecasting problems in one click.”
“AI will make my job obsolete.”
“AI will ruin my carefully crafted staffing plans.”
“AI in WFM is only for large organisations.”
“AI is just a fad that will pass.”
Read it here: buff.ly/L5LFB44
“AI will solve all our forecasting problems in one click.”
“AI will make my job obsolete.”
“AI will ruin my carefully crafted staffing plans.”
“AI in WFM is only for large organisations.”
“AI is just a fad that will pass.”
Read it here: buff.ly/L5LFB44
Banks are rethinking modernisation in 2026.
This VMblog article looks at how financial institutions are prioritising security, resilience and risk reduction by focusing on incremental change and better integration over large-scale rebuilds.
buff.ly/MwqPk4a
This VMblog article looks at how financial institutions are prioritising security, resilience and risk reduction by focusing on incremental change and better integration over large-scale rebuilds.
buff.ly/MwqPk4a
February 5, 2026 at 1:00 AM
Banks are rethinking modernisation in 2026.
This VMblog article looks at how financial institutions are prioritising security, resilience and risk reduction by focusing on incremental change and better integration over large-scale rebuilds.
buff.ly/MwqPk4a
This VMblog article looks at how financial institutions are prioritising security, resilience and risk reduction by focusing on incremental change and better integration over large-scale rebuilds.
buff.ly/MwqPk4a
Banks are losing time and revenue to disconnected appointment booking and WFM systems.
See how integrated booking helps reduce no-shows and drive better branch outcomes.
buff.ly/VP9PugK
See how integrated booking helps reduce no-shows and drive better branch outcomes.
buff.ly/VP9PugK
February 3, 2026 at 9:55 PM
Banks are losing time and revenue to disconnected appointment booking and WFM systems.
See how integrated booking helps reduce no-shows and drive better branch outcomes.
buff.ly/VP9PugK
See how integrated booking helps reduce no-shows and drive better branch outcomes.
buff.ly/VP9PugK
Watch the replay!
We unpacked key findings from the Crayon IQ report on Contact Center CX Platforms with AI in APAC — from why “rip and replace” isn’t realistic, to how specialised, outcome-driven bots and overlay platforms are shaping the future of CX.
buff.ly/qpr5X1J
We unpacked key findings from the Crayon IQ report on Contact Center CX Platforms with AI in APAC — from why “rip and replace” isn’t realistic, to how specialised, outcome-driven bots and overlay platforms are shaping the future of CX.
buff.ly/qpr5X1J
February 2, 2026 at 9:55 PM
Watch the replay!
We unpacked key findings from the Crayon IQ report on Contact Center CX Platforms with AI in APAC — from why “rip and replace” isn’t realistic, to how specialised, outcome-driven bots and overlay platforms are shaping the future of CX.
buff.ly/qpr5X1J
We unpacked key findings from the Crayon IQ report on Contact Center CX Platforms with AI in APAC — from why “rip and replace” isn’t realistic, to how specialised, outcome-driven bots and overlay platforms are shaping the future of CX.
buff.ly/qpr5X1J
As CX and AI continue to converge, ISG highlights Verint’s strengths across analytics, customer journey management, and integration with contact centre operations.
Download the ISG Research Buyer's Guide here: buff.ly/GiB1lyE
#CXmanagement #leaderinCX #ISGbuyersguide #AI
Download the ISG Research Buyer's Guide here: buff.ly/GiB1lyE
#CXmanagement #leaderinCX #ISGbuyersguide #AI
January 28, 2026 at 9:55 PM
As CX and AI continue to converge, ISG highlights Verint’s strengths across analytics, customer journey management, and integration with contact centre operations.
Download the ISG Research Buyer's Guide here: buff.ly/GiB1lyE
#CXmanagement #leaderinCX #ISGbuyersguide #AI
Download the ISG Research Buyer's Guide here: buff.ly/GiB1lyE
#CXmanagement #leaderinCX #ISGbuyersguide #AI
What will shape CX in 2026?
In a new BCStrategies roundup, Verint points to three shifts: 1. contact centres becoming data hubs, 2. tighter human/machine collaboration, and 3. AI delivering real outcomes.
Read the full analysis: buff.ly/yhcijg5
In a new BCStrategies roundup, Verint points to three shifts: 1. contact centres becoming data hubs, 2. tighter human/machine collaboration, and 3. AI delivering real outcomes.
Read the full analysis: buff.ly/yhcijg5
January 27, 2026 at 9:55 PM
What will shape CX in 2026?
In a new BCStrategies roundup, Verint points to three shifts: 1. contact centres becoming data hubs, 2. tighter human/machine collaboration, and 3. AI delivering real outcomes.
Read the full analysis: buff.ly/yhcijg5
In a new BCStrategies roundup, Verint points to three shifts: 1. contact centres becoming data hubs, 2. tighter human/machine collaboration, and 3. AI delivering real outcomes.
Read the full analysis: buff.ly/yhcijg5
Workforce management is one of the quiet areas where AI is making real progress.
Smarter forecasting, intelligent scheduling and early signs of agentic AI, all aimed at reducing manual effort, not replacing planners and managers.
Here’s what you need to know: buff.ly/HBOTP6o
Smarter forecasting, intelligent scheduling and early signs of agentic AI, all aimed at reducing manual effort, not replacing planners and managers.
Here’s what you need to know: buff.ly/HBOTP6o
January 27, 2026 at 3:39 AM
Workforce management is one of the quiet areas where AI is making real progress.
Smarter forecasting, intelligent scheduling and early signs of agentic AI, all aimed at reducing manual effort, not replacing planners and managers.
Here’s what you need to know: buff.ly/HBOTP6o
Smarter forecasting, intelligent scheduling and early signs of agentic AI, all aimed at reducing manual effort, not replacing planners and managers.
Here’s what you need to know: buff.ly/HBOTP6o
95% of organisations aren’t achieving real ROI from AI.
In his latest Forbes Council post, Verint Chief Product Officer Jaime Meritt shares why measurement matters and how to avoid “road to nowhere” projects by defining your AI north star.
Read the full article here: buff.ly/kXUYZVx
In his latest Forbes Council post, Verint Chief Product Officer Jaime Meritt shares why measurement matters and how to avoid “road to nowhere” projects by defining your AI north star.
Read the full article here: buff.ly/kXUYZVx
January 21, 2026 at 9:55 PM
95% of organisations aren’t achieving real ROI from AI.
In his latest Forbes Council post, Verint Chief Product Officer Jaime Meritt shares why measurement matters and how to avoid “road to nowhere” projects by defining your AI north star.
Read the full article here: buff.ly/kXUYZVx
In his latest Forbes Council post, Verint Chief Product Officer Jaime Meritt shares why measurement matters and how to avoid “road to nowhere” projects by defining your AI north star.
Read the full article here: buff.ly/kXUYZVx
We asked the experts how #AI is changing customer service in 2026.
Here’s where they see it heading: buff.ly/QoMrcrl
Here’s where they see it heading: buff.ly/QoMrcrl
January 20, 2026 at 9:55 PM
We asked the experts how #AI is changing customer service in 2026.
Here’s where they see it heading: buff.ly/QoMrcrl
Here’s where they see it heading: buff.ly/QoMrcrl
In the recent ISG Buyers Guide™ for Contact Centres, ISG analysts rank Verint at its highest placement in Customer Experience and Leadership positions in TCO/ROI, Manageability, and Validation.
Read the full announcement here: buff.ly/o5jihad
Read the full announcement here: buff.ly/o5jihad
January 19, 2026 at 9:55 PM
In the recent ISG Buyers Guide™ for Contact Centres, ISG analysts rank Verint at its highest placement in Customer Experience and Leadership positions in TCO/ROI, Manageability, and Validation.
Read the full announcement here: buff.ly/o5jihad
Read the full announcement here: buff.ly/o5jihad
We surveyed 500 contact centre leaders to understand where AI is helping, where it’s stalling, and what the top performers are doing differently.
Here’s what the top 5% told us: buff.ly/BFqrfNF
Here’s what the top 5% told us: buff.ly/BFqrfNF
January 18, 2026 at 10:09 PM
We surveyed 500 contact centre leaders to understand where AI is helping, where it’s stalling, and what the top performers are doing differently.
Here’s what the top 5% told us: buff.ly/BFqrfNF
Here’s what the top 5% told us: buff.ly/BFqrfNF
Verint’s VP of AI Innovations on protecting IT business value.
“When planning and executing digital transformation ... start small and scale without disruption. The primary goal should involve realising measurable outcomes quickly rather than waiting for a multi-year project.”
buff.ly/yxxiBq3
“When planning and executing digital transformation ... start small and scale without disruption. The primary goal should involve realising measurable outcomes quickly rather than waiting for a multi-year project.”
buff.ly/yxxiBq3
January 15, 2026 at 9:55 PM
Verint’s VP of AI Innovations on protecting IT business value.
“When planning and executing digital transformation ... start small and scale without disruption. The primary goal should involve realising measurable outcomes quickly rather than waiting for a multi-year project.”
buff.ly/yxxiBq3
“When planning and executing digital transformation ... start small and scale without disruption. The primary goal should involve realising measurable outcomes quickly rather than waiting for a multi-year project.”
buff.ly/yxxiBq3
We asked five Verint CX experts how AI is changing customer service.
They all agree: by helping contact centres respond faster, reduce effort, and work smarter on every level.
Watch the clips + blog: buff.ly/mlcpG9I
They all agree: by helping contact centres respond faster, reduce effort, and work smarter on every level.
Watch the clips + blog: buff.ly/mlcpG9I
January 14, 2026 at 9:55 PM
We asked five Verint CX experts how AI is changing customer service.
They all agree: by helping contact centres respond faster, reduce effort, and work smarter on every level.
Watch the clips + blog: buff.ly/mlcpG9I
They all agree: by helping contact centres respond faster, reduce effort, and work smarter on every level.
Watch the clips + blog: buff.ly/mlcpG9I
The Verint Platform helps brands automate CX workflows without disruption and build momentum where it matters.
Real AI delivering real business outcomes.
Here's how Verint is rewriting the CX playbook: buff.ly/WRT5sps
Real AI delivering real business outcomes.
Here's how Verint is rewriting the CX playbook: buff.ly/WRT5sps
January 12, 2026 at 10:29 PM
The Verint Platform helps brands automate CX workflows without disruption and build momentum where it matters.
Real AI delivering real business outcomes.
Here's how Verint is rewriting the CX playbook: buff.ly/WRT5sps
Real AI delivering real business outcomes.
Here's how Verint is rewriting the CX playbook: buff.ly/WRT5sps
New year, new adventures.
Over the holidays, our Verint bot made the most of the break skiing, surfing, and even taking the leap in the birthplace of bungee in New Zealand.
If your Verint plushie bot joined you on an adventure, big or small, share a photo on LinkedIn to win our photo contest.
Over the holidays, our Verint bot made the most of the break skiing, surfing, and even taking the leap in the birthplace of bungee in New Zealand.
If your Verint plushie bot joined you on an adventure, big or small, share a photo on LinkedIn to win our photo contest.
January 11, 2026 at 9:55 PM
New year, new adventures.
Over the holidays, our Verint bot made the most of the break skiing, surfing, and even taking the leap in the birthplace of bungee in New Zealand.
If your Verint plushie bot joined you on an adventure, big or small, share a photo on LinkedIn to win our photo contest.
Over the holidays, our Verint bot made the most of the break skiing, surfing, and even taking the leap in the birthplace of bungee in New Zealand.
If your Verint plushie bot joined you on an adventure, big or small, share a photo on LinkedIn to win our photo contest.
Verint has been named a 2026 Buyer’s Choice winner on TrustRadius with top ratings in Contact Centre CX Automation and Workforce Management.
Thanks to our customers and our Verinteers for making this possible!
Read the press release here: buff.ly/h1qQdPC
Thanks to our customers and our Verinteers for making this possible!
Read the press release here: buff.ly/h1qQdPC
January 8, 2026 at 9:55 PM
Verint has been named a 2026 Buyer’s Choice winner on TrustRadius with top ratings in Contact Centre CX Automation and Workforce Management.
Thanks to our customers and our Verinteers for making this possible!
Read the press release here: buff.ly/h1qQdPC
Thanks to our customers and our Verinteers for making this possible!
Read the press release here: buff.ly/h1qQdPC
Verint named a Market Leader in Frost & Sullivan's Voice of Customer Analytics Report.
Recognised for our AI-powered CX Automation bots, open platform approach & outcome-first strategy helping brands move from reactive to predictive VoC & deliver measureable impact.
buff.ly/xmgl4eT
Recognised for our AI-powered CX Automation bots, open platform approach & outcome-first strategy helping brands move from reactive to predictive VoC & deliver measureable impact.
buff.ly/xmgl4eT
January 7, 2026 at 10:29 PM
Verint named a Market Leader in Frost & Sullivan's Voice of Customer Analytics Report.
Recognised for our AI-powered CX Automation bots, open platform approach & outcome-first strategy helping brands move from reactive to predictive VoC & deliver measureable impact.
buff.ly/xmgl4eT
Recognised for our AI-powered CX Automation bots, open platform approach & outcome-first strategy helping brands move from reactive to predictive VoC & deliver measureable impact.
buff.ly/xmgl4eT
Picking a favourite Verint bot is like picking a favourite child.
At Verint APAC Engage 2025, Dave Singer said his favourite isn’t one bot but it’s the fact there’s a bot for whatever problem customers are facing.
At Verint APAC Engage 2025, Dave Singer said his favourite isn’t one bot but it’s the fact there’s a bot for whatever problem customers are facing.
January 7, 2026 at 1:01 AM
Picking a favourite Verint bot is like picking a favourite child.
At Verint APAC Engage 2025, Dave Singer said his favourite isn’t one bot but it’s the fact there’s a bot for whatever problem customers are facing.
At Verint APAC Engage 2025, Dave Singer said his favourite isn’t one bot but it’s the fact there’s a bot for whatever problem customers are facing.
AI is everywhere. But most contact centres are still stuck at the pilot stage.
We spoke to 500 leaders to understand what’s getting in the way and how to move from testing to real outcomes.
Here’s what the top 5% are doing differently.
buff.ly/xvdRQIT
We spoke to 500 leaders to understand what’s getting in the way and how to move from testing to real outcomes.
Here’s what the top 5% are doing differently.
buff.ly/xvdRQIT
January 5, 2026 at 9:01 PM
AI is everywhere. But most contact centres are still stuck at the pilot stage.
We spoke to 500 leaders to understand what’s getting in the way and how to move from testing to real outcomes.
Here’s what the top 5% are doing differently.
buff.ly/xvdRQIT
We spoke to 500 leaders to understand what’s getting in the way and how to move from testing to real outcomes.
Here’s what the top 5% are doing differently.
buff.ly/xvdRQIT
50+ Verint bots. 1 favourite.
Jason Valdina chose the Smart Transfer Bot.
It captures what’s already happened in self-service and summarises it for the agent, so they can act immediately.
No more wasted time getting up to speed.
Just better, faster conversations.
What’s your favourite bot?
Jason Valdina chose the Smart Transfer Bot.
It captures what’s already happened in self-service and summarises it for the agent, so they can act immediately.
No more wasted time getting up to speed.
Just better, faster conversations.
What’s your favourite bot?
January 4, 2026 at 9:55 PM
50+ Verint bots. 1 favourite.
Jason Valdina chose the Smart Transfer Bot.
It captures what’s already happened in self-service and summarises it for the agent, so they can act immediately.
No more wasted time getting up to speed.
Just better, faster conversations.
What’s your favourite bot?
Jason Valdina chose the Smart Transfer Bot.
It captures what’s already happened in self-service and summarises it for the agent, so they can act immediately.
No more wasted time getting up to speed.
Just better, faster conversations.
What’s your favourite bot?
Verint named a Market Leader in Frost & Sullivan’s 2025 Voice of Customer Analytics Radar.
Recognised for delivering measurable outcomes through AI-powered #CXAutomation and a platform that turns VoC data into action.
#VoiceOfCustomer #MarketLeader
buff.ly/xKdrSMP
Recognised for delivering measurable outcomes through AI-powered #CXAutomation and a platform that turns VoC data into action.
#VoiceOfCustomer #MarketLeader
buff.ly/xKdrSMP
January 1, 2026 at 9:55 PM
Verint named a Market Leader in Frost & Sullivan’s 2025 Voice of Customer Analytics Radar.
Recognised for delivering measurable outcomes through AI-powered #CXAutomation and a platform that turns VoC data into action.
#VoiceOfCustomer #MarketLeader
buff.ly/xKdrSMP
Recognised for delivering measurable outcomes through AI-powered #CXAutomation and a platform that turns VoC data into action.
#VoiceOfCustomer #MarketLeader
buff.ly/xKdrSMP
Wishing everyone a safe, happy and healthy new year ✨
Thank you to all our customers, partners and Verinteers for your continued loyalty and dedication to AI-powered CX innovation.
Cheers to 2026!
#HNY2026 #CXinnovation #LifeAtVerint
Thank you to all our customers, partners and Verinteers for your continued loyalty and dedication to AI-powered CX innovation.
Cheers to 2026!
#HNY2026 #CXinnovation #LifeAtVerint
December 30, 2025 at 9:05 PM
Wishing everyone a safe, happy and healthy new year ✨
Thank you to all our customers, partners and Verinteers for your continued loyalty and dedication to AI-powered CX innovation.
Cheers to 2026!
#HNY2026 #CXinnovation #LifeAtVerint
Thank you to all our customers, partners and Verinteers for your continued loyalty and dedication to AI-powered CX innovation.
Cheers to 2026!
#HNY2026 #CXinnovation #LifeAtVerint
With 50+ Verint bots, choosing a favourite isn’t easy.
We asked our experts to pick.
For Josh Feast, it’s the Coaching Bot.
It helps agents be more effective in their workflows, while supporting empathy, tone & how we come across.
Or be even a little more charming 😉
What’s your favourite bot?
We asked our experts to pick.
For Josh Feast, it’s the Coaching Bot.
It helps agents be more effective in their workflows, while supporting empathy, tone & how we come across.
Or be even a little more charming 😉
What’s your favourite bot?
December 29, 2025 at 1:00 AM
With 50+ Verint bots, choosing a favourite isn’t easy.
We asked our experts to pick.
For Josh Feast, it’s the Coaching Bot.
It helps agents be more effective in their workflows, while supporting empathy, tone & how we come across.
Or be even a little more charming 😉
What’s your favourite bot?
We asked our experts to pick.
For Josh Feast, it’s the Coaching Bot.
It helps agents be more effective in their workflows, while supporting empathy, tone & how we come across.
Or be even a little more charming 😉
What’s your favourite bot?