Author | Lightnews

Verint APAC @verintapac.bsky.social · 12h

Verint has been named a leader in the APAC CX Platforms with AI Buyers Guide by , recognised for AI vision, capability, and real business impact.

Thanks to our partners and customers driving real CX outcomes with us.

Read the full announcement: buff.ly/lttWhpc

Verint APAC @verintapac.bsky.social · 1d

The real CX opportunity?
Go beyond efficiency.

Josh Feast, VP & GM of Copilot Bots, says the smart play is balancing cost savings w revenue, retention and agent ramp-up.

BT Group grew revenue by 10% using Copilot Bots
New hires got up to speed 3–4 weeks faster
Better CX = higher lifetime value

Verint APAC @verintapac.bsky.social · 2d

The AI CX reckoning is here. Verint CMO Anna Convery says marketers must stop treating AI as a test-and-learn tool — and start treating it as core infrastructure.
When CX is the battlefield for revenue and retention, AI needs to drive outcomes, not experiments. buff.ly/F5Y2fEu

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Verint APAC @verintapac.bsky.social · 3d

By combining self-service across WhatsApp, Messenger and web chat with Verint Copilot Bots, they’ve hit 92% containment, turned agents into revenue drivers, and transformed their contact centre into a profit centre.

Verint APAC @verintapac.bsky.social · 3d

Jason Valdina, Verint Senior Director GTM, shared his standout CX transformation story at Verint APAC Engage: Volaris Airlines.

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Verint APAC @verintapac.bsky.social · 4d

Verint’s CX/EX Scoring Bot has been named a CX Innovation Award winner by CUSTOMER Magazine!

This annual award highlights standout solutions that are redefining how businesses deliver exceptional customer experiences across every channel.

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Verint APAC @verintapac.bsky.social · 7d

Verint's AI Master Classes are here.

From agentic AI to CX compliance, we’re cutting through the noise to answer the real questions contact centres are asking.

- How do I deploy AI agents quickly?
- What’s changing in compliance?
- Should I care about agentic AI?

Register here: buff.ly/E6B8Skr

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Verint APAC @verintapac.bsky.social · 8d

That’s the difference between AI that promises value and AI that delivers it.

#AIinCX #AIBusinessOutcomes

Verint APAC @verintapac.bsky.social · 8d

Too many AI projects never leave the lab. But Verint’s approach is different: we combine proven AI models with live customer data, and embed that intelligence directly into the workflows of agents, supervisors and CX teams where the work actually happens.

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Verint APAC @verintapac.bsky.social · 8d

Why do some CX leaders succeed with AI while others stall out?

Dave Singer, Global VP Go-To-Market Strategy at Verint's says:

“You need three things: The right AI model. The right data to train it. And most importantly, AI that’s injected into real workflows.

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Verint APAC @verintapac.bsky.social · 9d

Verint named top vendor for AI Vision & Capability in CrayonIQ’s APAC Contact Centre Buyers Guide.

Recognised as an “Enterprise Transformer” for our AI leadership, innovation, and regional impact across APAC’s most complex sectors.

Full announcement: buff.ly/GWtj1SI

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Verint APAC @verintapac.bsky.social · 10d

AI is changing how customer service gets done.

Faster support. Fewer wait times. Human agents focused where they matter most.

Our new guide from Verint and Parloa looks at what it actually takes to scale AI in the contact centre, with people still at the forefront.

buff.ly/nFKVA38?

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Verint APAC @verintapac.bsky.social · 11d

Contact centre agents are under more pressure than ever, juggling systems, managing high expectations, and dealing with limited support.

Verint Copilot Bots are designed to support agents, not replace them:

Better #EX = #CX. Here's how 🔗 buff.ly/VIvJ0hR

Verint APAC @verintapac.bsky.social · 14d

“Stronger, faster, measurable.”

That was analyst Helen Yu’s take after Verint Engage 2025.

Key takeaways?

-> Customer experience transformation is already happening
-> Measurable results matter more than promises
-> Success comes from being open, focused, and ready to act

buff.ly/oUQEVq6

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Verint APAC @verintapac.bsky.social · 15d

Verint’s Director of Go-to-Market Strategy for Conversational AI told Destination CRM that GenAI success is about creating smoother, more adaptable experiences.

AI must evolve as new channels, technologies, and expectations emerge, not just exist for the sake of innovation.

buff.ly/3dXMcK9

Verint APAC @verintapac.bsky.social · 16d

Celebrating Customer Service Week!

Workforce planners & quality analysts are the quiet force behind every great customer experience.

We're celebrating the heroes of CX who forecast demand, fine-tune schedules, analyse performance, & make sure every interaction meets the mark.

buff.ly/LGAgJU3

Verint APAC @verintapac.bsky.social · 17d

Verint Engage 2025 was all about moving beyond the promise of AI to real, measurable outcomes.

As HyperFRAME Research highlights, success comes from:

→ Starting small & scaling fast
→ Integrating AI into existing systems
→ Focusing on trusted AI that delivers results now

buff.ly/MYzeGIl

Verint APAC @verintapac.bsky.social · 21d

This #WorldCXDay is about rising expectations.

Verint’s Martyn Riddle: “What matters most is speed & simplicity. Empathy is valued, but fast, straightforward service keeps customers coming back.”

The future of CX is people + AI.

buff.ly/4LGDawX

Verint APAC @verintapac.bsky.social · 22d

The back office still struggles with the same issues: silos, manual processes, productivity gaps.

Verint’s new blog shows how AI and automation are finally helping CX leaders break the cycle and why it matters for customer outcomes.

Read more here: buff.ly/nvgItMH

Verint APAC @verintapac.bsky.social · 23d

A big thank you to Customer Science and QPC for supporting Verint APAC Engage 2025 and beyond.

Together we’re delivering trusted AI + smarter CX outcomes across APAC.

Verint APAC @verintapac.bsky.social · 24d

Verint has been named the #1 vendor in APAC for AI Vision and Capability in Crayon IQ’s 2025 APAC Contact Centre Buyers Guide.

Recognition of trusted AI + measurable ROI that matters to CX leaders in the region.

Get the guide here: buff.ly/9TegGKA

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Verint APAC @verintapac.bsky.social · 25d

Sitting on UC data gold but not doing much with it?

Call volumes
Response times
Meeting sprawl

What if that became your real-time productivity dashboard?

Spot team overload, swap meetings for async, fix friction.

Turn signals into action with transparency (not survelience)

buff.ly/JqNdFn8

Verint APAC @verintapac.bsky.social · 29d

🏆 Verint APAC Engage 2025 Customer Award: Elite Customer Spotlight

Congrats to this year's winner Allianz for your excellence in innovation, measurable impact, and long-term commitment to CX and EX.

Special thanks to our finalists:

→ VicRoads
→ LHDN-
→ Australia Post
→ IndusInd Bank
→ Starhub

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Verint APAC @verintapac.bsky.social · 29d

🏆 Verint APAC Engage 2025 Customer Awards: Next-Generation Employee Engagement

Congratulations to our winner: Commonwealth Bank of Australia (CBA)

This award celebrates leading the way in reimagining how CBA empowers & supports their workforce using data, AI, and automation.

Verint APAC @verintapac.bsky.social · Sep 24

🏆 Verint APAC Engage 2025 Customer Award: Reinventing the Customer Experience

Congratulations to this year’s winner Zurich!

This category recognises orgs pushing the boundaries of what’s possible in customer experience, combining innovation and AI-powered CX to deliver standout business results.