Ana | UX Made Simple
@ux-pals.com
Helping founders & creators 🌱
✨Build products people love to use
✨Build products people love to use
Churn doesn’t come from bad models.
It comes from broken trust.
👉 What’s the single trust marker your product is missing right now?
It comes from broken trust.
👉 What’s the single trust marker your product is missing right now?
October 27, 2025 at 8:41 PM
Churn doesn’t come from bad models.
It comes from broken trust.
👉 What’s the single trust marker your product is missing right now?
It comes from broken trust.
👉 What’s the single trust marker your product is missing right now?
The UX layer = the trust layer
You don’t just show output.
You show why it’s right, where it came from, and how sure the system is.
That’s what keeps users around.
You don’t just show output.
You show why it’s right, where it came from, and how sure the system is.
That’s what keeps users around.
October 27, 2025 at 8:41 PM
The UX layer = the trust layer
You don’t just show output.
You show why it’s right, where it came from, and how sure the system is.
That’s what keeps users around.
You don’t just show output.
You show why it’s right, where it came from, and how sure the system is.
That’s what keeps users around.
⏳ Imagine this:
Your product auto-creates an investor deck
It looks slick… but the ‘market size’ slide is totally made up
No data. No sources. No proof.
Would you trust it? Neither will your users.
Your product auto-creates an investor deck
It looks slick… but the ‘market size’ slide is totally made up
No data. No sources. No proof.
Would you trust it? Neither will your users.
October 27, 2025 at 8:41 PM
⏳ Imagine this:
Your product auto-creates an investor deck
It looks slick… but the ‘market size’ slide is totally made up
No data. No sources. No proof.
Would you trust it? Neither will your users.
Your product auto-creates an investor deck
It looks slick… but the ‘market size’ slide is totally made up
No data. No sources. No proof.
Would you trust it? Neither will your users.
✅ What trust looks like in UX:
- Inline citations
- Confidence bands (“70% likely accurate”)
- Retry transparency (“we retried 2x”)
- Why this tool traces
- Inline citations
- Confidence bands (“70% likely accurate”)
- Retry transparency (“we retried 2x”)
- Why this tool traces
October 27, 2025 at 8:41 PM
✅ What trust looks like in UX:
- Inline citations
- Confidence bands (“70% likely accurate”)
- Retry transparency (“we retried 2x”)
- Why this tool traces
- Inline citations
- Confidence bands (“70% likely accurate”)
- Retry transparency (“we retried 2x”)
- Why this tool traces
🔍 The trust gaps killing AI tools:
- No citations → feels like guessing
- Hallucinated content → polished nonsense
- Black-box routing → “why this tool?”
- ROI claims without proof → founder optimism ≠ evidence
- No citations → feels like guessing
- Hallucinated content → polished nonsense
- Black-box routing → “why this tool?”
- ROI claims without proof → founder optimism ≠ evidence
October 27, 2025 at 8:41 PM
🔍 The trust gaps killing AI tools:
- No citations → feels like guessing
- Hallucinated content → polished nonsense
- Black-box routing → “why this tool?”
- ROI claims without proof → founder optimism ≠ evidence
- No citations → feels like guessing
- Hallucinated content → polished nonsense
- Black-box routing → “why this tool?”
- ROI claims without proof → founder optimism ≠ evidence
Your product lives or dies on belief.
Answers feel wrong → doubt creeps in
No sources → users lose trust
Hidden “why” → black box vibes
Trust broken once = gone forever 🚀
Answers feel wrong → doubt creeps in
No sources → users lose trust
Hidden “why” → black box vibes
Trust broken once = gone forever 🚀
October 27, 2025 at 8:41 PM
Your product lives or dies on belief.
Answers feel wrong → doubt creeps in
No sources → users lose trust
Hidden “why” → black box vibes
Trust broken once = gone forever 🚀
Answers feel wrong → doubt creeps in
No sources → users lose trust
Hidden “why” → black box vibes
Trust broken once = gone forever 🚀
Simple pricing isn’t just a finance decision.
It’s a growth strategy.
The clearer you make cost → the faster adoption compounds.
It’s a growth strategy.
The clearer you make cost → the faster adoption compounds.
October 11, 2025 at 5:53 AM
Simple pricing isn’t just a finance decision.
It’s a growth strategy.
The clearer you make cost → the faster adoption compounds.
It’s a growth strategy.
The clearer you make cost → the faster adoption compounds.
People don’t hate high prices.
They hate uncertainty.
Confusing pricing = risk
Clear pricing = trust
Trust drives conversions.
They hate uncertainty.
Confusing pricing = risk
Clear pricing = trust
Trust drives conversions.
October 11, 2025 at 5:53 AM
People don’t hate high prices.
They hate uncertainty.
Confusing pricing = risk
Clear pricing = trust
Trust drives conversions.
They hate uncertainty.
Confusing pricing = risk
Clear pricing = trust
Trust drives conversions.
What works instead? Predictable plans.
✅ Flat monthly tiers
✅ Clear usage buckets (“X prompts / Y seats”)
✅ Simple upgrades when limits hit
Users pay when they know exactly what they’re paying for.
✅ Flat monthly tiers
✅ Clear usage buckets (“X prompts / Y seats”)
✅ Simple upgrades when limits hit
Users pay when they know exactly what they’re paying for.
October 11, 2025 at 5:53 AM
What works instead? Predictable plans.
✅ Flat monthly tiers
✅ Clear usage buckets (“X prompts / Y seats”)
✅ Simple upgrades when limits hit
Users pay when they know exactly what they’re paying for.
✅ Flat monthly tiers
✅ Clear usage buckets (“X prompts / Y seats”)
✅ Simple upgrades when limits hit
Users pay when they know exactly what they’re paying for.
Token & credit models overwhelm new users.
“Wait… how many prompts is 500 credits?”
“Will this answer cost me $0.10 or $10?”
When people can’t predict cost → they don’t trust you.
No trust = no payment
“Wait… how many prompts is 500 credits?”
“Will this answer cost me $0.10 or $10?”
When people can’t predict cost → they don’t trust you.
No trust = no payment
October 11, 2025 at 5:53 AM
Token & credit models overwhelm new users.
“Wait… how many prompts is 500 credits?”
“Will this answer cost me $0.10 or $10?”
When people can’t predict cost → they don’t trust you.
No trust = no payment
“Wait… how many prompts is 500 credits?”
“Will this answer cost me $0.10 or $10?”
When people can’t predict cost → they don’t trust you.
No trust = no payment
Before spending on growth, ask:
✅ Can a user win in <60s?
✅ Is their first step crystal clear?
✅ Do they trust the output?
If not → every effort to get new users leaks
Growth doesn’t start with more users. It starts with activated ones 💃🏻
✅ Can a user win in <60s?
✅ Is their first step crystal clear?
✅ Do they trust the output?
If not → every effort to get new users leaks
Growth doesn’t start with more users. It starts with activated ones 💃🏻
October 8, 2025 at 9:28 AM
Before spending on growth, ask:
✅ Can a user win in <60s?
✅ Is their first step crystal clear?
✅ Do they trust the output?
If not → every effort to get new users leaks
Growth doesn’t start with more users. It starts with activated ones 💃🏻
✅ Can a user win in <60s?
✅ Is their first step crystal clear?
✅ Do they trust the output?
If not → every effort to get new users leaks
Growth doesn’t start with more users. It starts with activated ones 💃🏻
Accuracy isn’t enough, people need to trust what they see.
Add:
- Confidence scores
- Quick explanations
- Micro-testimonials
Add:
- Confidence scores
- Quick explanations
- Micro-testimonials
October 8, 2025 at 9:28 AM
Accuracy isn’t enough, people need to trust what they see.
Add:
- Confidence scores
- Quick explanations
- Micro-testimonials
Add:
- Confidence scores
- Quick explanations
- Micro-testimonials
“Type anything” = anxiety
Guidance converts better:
- Simple onboarding checklists
- First-task wizards
- Example use cases
Guidance converts better:
- Simple onboarding checklists
- First-task wizards
- Example use cases
October 8, 2025 at 9:28 AM
“Type anything” = anxiety
Guidance converts better:
- Simple onboarding checklists
- First-task wizards
- Example use cases
Guidance converts better:
- Simple onboarding checklists
- First-task wizards
- Example use cases
Your product should deliver a clear win in under 60 seconds
- Pre-filled prompts that show instant results
- Templates that solve a real task instantly
- Pre-filled prompts that show instant results
- Templates that solve a real task instantly
October 8, 2025 at 9:28 AM
Your product should deliver a clear win in under 60 seconds
- Pre-filled prompts that show instant results
- Templates that solve a real task instantly
- Pre-filled prompts that show instant results
- Templates that solve a real task instantly
Activation Gap = the fragile space between:
➡️ Sign up
➡️ First real win
If users don’t succeed in session one, they’re gone
➡️ Sign up
➡️ First real win
If users don’t succeed in session one, they’re gone
October 8, 2025 at 9:28 AM
Activation Gap = the fragile space between:
➡️ Sign up
➡️ First real win
If users don’t succeed in session one, they’re gone
➡️ Sign up
➡️ First real win
If users don’t succeed in session one, they’re gone
Founders: stop blaming your tech for poor retention 👀
It’s your onboarding.
Fix that, and users will stay to see the rest.
What’s the worst onboarding flow you’ve seen in a product? 👇
It’s your onboarding.
Fix that, and users will stay to see the rest.
What’s the worst onboarding flow you’ve seen in a product? 👇
October 2, 2025 at 6:31 PM
Founders: stop blaming your tech for poor retention 👀
It’s your onboarding.
Fix that, and users will stay to see the rest.
What’s the worst onboarding flow you’ve seen in a product? 👇
It’s your onboarding.
Fix that, and users will stay to see the rest.
What’s the worst onboarding flow you’ve seen in a product? 👇
Onboarding = designing the first win 💃🏻
✔️ Show value in <30s
Guide action → deliver payoff → THEN explain features
Do this and you’ll cut churn in half
✔️ Show value in <30s
Guide action → deliver payoff → THEN explain features
Do this and you’ll cut churn in half
October 2, 2025 at 6:31 PM
Onboarding = designing the first win 💃🏻
✔️ Show value in <30s
Guide action → deliver payoff → THEN explain features
Do this and you’ll cut churn in half
✔️ Show value in <30s
Guide action → deliver payoff → THEN explain features
Do this and you’ll cut churn in half
Mistake #3 → Hiding the value 🙈
Too many flows delay the “wow” moment:
- “First, connect your data”
- “First, set up an account”
- “First, watch a video”
By the time users see the payoff → they’re gone.
Too many flows delay the “wow” moment:
- “First, connect your data”
- “First, set up an account”
- “First, watch a video”
By the time users see the payoff → they’re gone.
October 2, 2025 at 6:31 PM
Mistake #3 → Hiding the value 🙈
Too many flows delay the “wow” moment:
- “First, connect your data”
- “First, set up an account”
- “First, watch a video”
By the time users see the payoff → they’re gone.
Too many flows delay the “wow” moment:
- “First, connect your data”
- “First, set up an account”
- “First, watch a video”
By the time users see the payoff → they’re gone.