Harmonic Design
@thisisharmonic.bsky.social
We design services with organizations. We build #servicedesign capabilities in organizations. We coach and mentor those who lead organizations.
https://thisisharmonic.com/
https://thisisharmonic.com/
Harmonic Design with depth, curiosity, and a love of design philosophy.📚
Just don’t ask how many of those books he’s finished. According to Stephen, it has more to do with hoarding than erudition.
#DesignResearch #ServiceDesign #Harmonica
Just don’t ask how many of those books he’s finished. According to Stephen, it has more to do with hoarding than erudition.
#DesignResearch #ServiceDesign #Harmonica
November 20, 2025 at 8:41 PM
Harmonic Design with depth, curiosity, and a love of design philosophy.📚
Just don’t ask how many of those books he’s finished. According to Stephen, it has more to do with hoarding than erudition.
#DesignResearch #ServiceDesign #Harmonica
Just don’t ask how many of those books he’s finished. According to Stephen, it has more to do with hoarding than erudition.
#DesignResearch #ServiceDesign #Harmonica
Shreya and PQ introducing Advancing Service Design
📅 November 19-20 | Virtual
rosenfeldmedia.com/advancing-se...
#AdvancingServiceDesign #ASD25 #ServiceDesign
📅 November 19-20 | Virtual
rosenfeldmedia.com/advancing-se...
#AdvancingServiceDesign #ASD25 #ServiceDesign
November 19, 2025 at 4:19 PM
Shreya and PQ introducing Advancing Service Design
📅 November 19-20 | Virtual
rosenfeldmedia.com/advancing-se...
#AdvancingServiceDesign #ASD25 #ServiceDesign
📅 November 19-20 | Virtual
rosenfeldmedia.com/advancing-se...
#AdvancingServiceDesign #ASD25 #ServiceDesign
Meet Shreya — Lead Service Designer
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.
#ServiceDesign #Harmonica
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.
#ServiceDesign #Harmonica
October 22, 2025 at 8:33 PM
Meet Shreya — Lead Service Designer
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.
#ServiceDesign #Harmonica
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.
#ServiceDesign #Harmonica
Big week in Dallas! 🙌
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.
#servicedesign #systemsthinking #SDGC25
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.
#servicedesign #systemsthinking #SDGC25
October 17, 2025 at 6:21 PM
Big week in Dallas! 🙌
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.
#servicedesign #systemsthinking #SDGC25
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.
#servicedesign #systemsthinking #SDGC25
Systemic challenges aren’t solved in silos.
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.
#servicedesign #systemsthinking #ThisIsHarmonic
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.
#servicedesign #systemsthinking #ThisIsHarmonic
October 15, 2025 at 7:43 PM
Systemic challenges aren’t solved in silos.
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.
#servicedesign #systemsthinking #ThisIsHarmonic
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.
#servicedesign #systemsthinking #ThisIsHarmonic
Still energized from #BeyondTheMap in Barcelona! 🌍✨
PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.
Grateful to be part of this bold, smart community.
PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.
Grateful to be part of this bold, smart community.
October 13, 2025 at 7:06 PM
Still energized from #BeyondTheMap in Barcelona! 🌍✨
PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.
Grateful to be part of this bold, smart community.
PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.
Grateful to be part of this bold, smart community.
Harmonic's CEO and co-founder, PQ @ptquattlebaum.bsky.social, delivers his keynote at Beyond the Map today in Barcelona
October 9, 2025 at 6:02 PM
Harmonic's CEO and co-founder, PQ @ptquattlebaum.bsky.social, delivers his keynote at Beyond the Map today in Barcelona
🎤This past weekend at @canuxconf.bsky.social, Harmonic’s Shreya Dhawan broke down what it really takes to move from journey mapping to journey management.
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
October 6, 2025 at 1:54 PM
🎤This past weekend at @canuxconf.bsky.social, Harmonic’s Shreya Dhawan broke down what it really takes to move from journey mapping to journey management.
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
Patrick Quattlebaum, our CEO, is a guest editor in the latest Touchpoint, spotlighting how service design continues to reshape business for the better.
Explore the issue → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #HarmonicDesign
Explore the issue → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #HarmonicDesign
October 3, 2025 at 2:32 PM
Patrick Quattlebaum, our CEO, is a guest editor in the latest Touchpoint, spotlighting how service design continues to reshape business for the better.
Explore the issue → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #HarmonicDesign
Explore the issue → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #HarmonicDesign
👋 Meet Parc Masterson, Lead Service Designer at Harmonic Design—a multidisciplinary designer & coach who helps teams navigate complexity, unlock clarity, and deliver meaningful work. His practice is grounded in participation and powered by frameworks that make complexity actionable.
#Harmonica
#Harmonica
September 24, 2025 at 12:27 PM
👋 Meet Parc Masterson, Lead Service Designer at Harmonic Design—a multidisciplinary designer & coach who helps teams navigate complexity, unlock clarity, and deliver meaningful work. His practice is grounded in participation and powered by frameworks that make complexity actionable.
#Harmonica
#Harmonica
Some scenes from @civictechatlanta.bsky.social Atlanta City Camp this past weekend (which we are also proud to sponsor) 💪
#CivicDesign #CityCampATL #DoGoodATL
#CivicDesign #CityCampATL #DoGoodATL
September 23, 2025 at 12:53 PM
Some scenes from @civictechatlanta.bsky.social Atlanta City Camp this past weekend (which we are also proud to sponsor) 💪
#CivicDesign #CityCampATL #DoGoodATL
#CivicDesign #CityCampATL #DoGoodATL
Practice Week 2025 has been a powerful reminder of why we make space for creativity and reflection in our work. We’re grateful to everyone who joined and partnered with us for bringing curiosity, play, and care into the week. Here’s a look at some of the moments that made it so memorable ↓
September 18, 2025 at 6:49 PM
Practice Week 2025 has been a powerful reminder of why we make space for creativity and reflection in our work. We’re grateful to everyone who joined and partnered with us for bringing curiosity, play, and care into the week. Here’s a look at some of the moments that made it so memorable ↓
That’s a wrap on Practice Week 2025 🎉 We closed out with a powerful storytelling workshop — the perfect reminder that creativity and craft thrive when shared.
Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek
Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek
September 18, 2025 at 6:13 PM
That’s a wrap on Practice Week 2025 🎉 We closed out with a powerful storytelling workshop — the perfect reminder that creativity and craft thrive when shared.
Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek
Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek
✨ Last night we asked: What is civic design? What responsibilities do designers hold? And how can participatory methods help shape more equitable civic futures?
Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign
Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign
September 17, 2025 at 4:45 PM
✨ Last night we asked: What is civic design? What responsibilities do designers hold? And how can participatory methods help shape more equitable civic futures?
Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign
Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign
✨ We’re gearing up for #PracticeWeek2025! ✨
This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.
This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.
September 11, 2025 at 1:57 PM
✨ We’re gearing up for #PracticeWeek2025! ✨
This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.
This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.
Journey Mapping is essential—but it’s just the start.
📍 Mapping = insight
🧭 Management = impact
🔄 Evolve static maps into living systems that drive CX decisions across teams.
👇 Learn how:
thisisharmonic.com/journey-mana...
#CX #JourneyManagement #ServiceDesign #Transformation
📍 Mapping = insight
🧭 Management = impact
🔄 Evolve static maps into living systems that drive CX decisions across teams.
👇 Learn how:
thisisharmonic.com/journey-mana...
#CX #JourneyManagement #ServiceDesign #Transformation
August 27, 2025 at 7:05 PM
Journey Mapping is essential—but it’s just the start.
📍 Mapping = insight
🧭 Management = impact
🔄 Evolve static maps into living systems that drive CX decisions across teams.
👇 Learn how:
thisisharmonic.com/journey-mana...
#CX #JourneyManagement #ServiceDesign #Transformation
📍 Mapping = insight
🧭 Management = impact
🔄 Evolve static maps into living systems that drive CX decisions across teams.
👇 Learn how:
thisisharmonic.com/journey-mana...
#CX #JourneyManagement #ServiceDesign #Transformation
🎤 We’re heading to #SDGC25!
Designing in complex systems—like healthcare—is messy, but that’s where real change starts.
Join our hands-on workshop in Dallas:
🛠️ A Matter of Scale
📅 Oct 15–17
www.servicedesignglobalconference.com/workshops
You’ll learn tools to navigate complexity & drive impact.
Designing in complex systems—like healthcare—is messy, but that’s where real change starts.
Join our hands-on workshop in Dallas:
🛠️ A Matter of Scale
📅 Oct 15–17
www.servicedesignglobalconference.com/workshops
You’ll learn tools to navigate complexity & drive impact.
August 26, 2025 at 5:34 PM
🎤 We’re heading to #SDGC25!
Designing in complex systems—like healthcare—is messy, but that’s where real change starts.
Join our hands-on workshop in Dallas:
🛠️ A Matter of Scale
📅 Oct 15–17
www.servicedesignglobalconference.com/workshops
You’ll learn tools to navigate complexity & drive impact.
Designing in complex systems—like healthcare—is messy, but that’s where real change starts.
Join our hands-on workshop in Dallas:
🛠️ A Matter of Scale
📅 Oct 15–17
www.servicedesignglobalconference.com/workshops
You’ll learn tools to navigate complexity & drive impact.
Meet Whitney Masulis: Service designer. Systems thinker. Cross-sector strategist.
From nonprofits to Fortune 500s, she delivers human-centered outcomes that work for people and operations alike.
Empathy + MBA + impact mindset.
#Harmonica #ServiceDesign
From nonprofits to Fortune 500s, she delivers human-centered outcomes that work for people and operations alike.
Empathy + MBA + impact mindset.
#Harmonica #ServiceDesign
August 21, 2025 at 1:09 PM
Meet Whitney Masulis: Service designer. Systems thinker. Cross-sector strategist.
From nonprofits to Fortune 500s, she delivers human-centered outcomes that work for people and operations alike.
Empathy + MBA + impact mindset.
#Harmonica #ServiceDesign
From nonprofits to Fortune 500s, she delivers human-centered outcomes that work for people and operations alike.
Empathy + MBA + impact mindset.
#Harmonica #ServiceDesign
📣 We’ve announced our panelists!
Join us Sept 16 for a deep dive into civic design as participatory practice—featuring voices from gov, tech & academia.
👤 Carl DiSalvo
👤 Sophie Engel
👤 Shaun Mosley
👤 Annie Wolaver
Find out more and register: thisisharmonic.com/civic-design...
Join us Sept 16 for a deep dive into civic design as participatory practice—featuring voices from gov, tech & academia.
👤 Carl DiSalvo
👤 Sophie Engel
👤 Shaun Mosley
👤 Annie Wolaver
Find out more and register: thisisharmonic.com/civic-design...
August 18, 2025 at 1:25 PM
📣 We’ve announced our panelists!
Join us Sept 16 for a deep dive into civic design as participatory practice—featuring voices from gov, tech & academia.
👤 Carl DiSalvo
👤 Sophie Engel
👤 Shaun Mosley
👤 Annie Wolaver
Find out more and register: thisisharmonic.com/civic-design...
Join us Sept 16 for a deep dive into civic design as participatory practice—featuring voices from gov, tech & academia.
👤 Carl DiSalvo
👤 Sophie Engel
👤 Shaun Mosley
👤 Annie Wolaver
Find out more and register: thisisharmonic.com/civic-design...
In the spirit of the participatory nature of our work, we’d like to introduce a few of our loyal coworkers:
✔️ Excellent listeners
✔️ Experts in keyboard warming
✔️ Terrible at Miro, but 10/10 vibes
Let’s celebrate the ones who keep us grounded, get us outside, and remind us when it’s dinner time.
✔️ Excellent listeners
✔️ Experts in keyboard warming
✔️ Terrible at Miro, but 10/10 vibes
Let’s celebrate the ones who keep us grounded, get us outside, and remind us when it’s dinner time.
August 6, 2025 at 2:27 PM
In the spirit of the participatory nature of our work, we’d like to introduce a few of our loyal coworkers:
✔️ Excellent listeners
✔️ Experts in keyboard warming
✔️ Terrible at Miro, but 10/10 vibes
Let’s celebrate the ones who keep us grounded, get us outside, and remind us when it’s dinner time.
✔️ Excellent listeners
✔️ Experts in keyboard warming
✔️ Terrible at Miro, but 10/10 vibes
Let’s celebrate the ones who keep us grounded, get us outside, and remind us when it’s dinner time.
📣 Save the Date for our next event: Civic Design as Creative Participatory Practice
🗓️ Sept 16 | 6:30 PM
📍 Harmonic Studios, ATL
Join us for an evening on participatory design + public life—part of Practice Week 2025. Free & open to the public!
#CivicDesign #PracticeWeek
🗓️ Sept 16 | 6:30 PM
📍 Harmonic Studios, ATL
Join us for an evening on participatory design + public life—part of Practice Week 2025. Free & open to the public!
#CivicDesign #PracticeWeek
August 1, 2025 at 8:05 PM
📣 Save the Date for our next event: Civic Design as Creative Participatory Practice
🗓️ Sept 16 | 6:30 PM
📍 Harmonic Studios, ATL
Join us for an evening on participatory design + public life—part of Practice Week 2025. Free & open to the public!
#CivicDesign #PracticeWeek
🗓️ Sept 16 | 6:30 PM
📍 Harmonic Studios, ATL
Join us for an evening on participatory design + public life—part of Practice Week 2025. Free & open to the public!
#CivicDesign #PracticeWeek
You know your services need to change, but where do you start?
At Harmonic, we help teams:
🖼️ Frame the right problems & surface real opportunities
🧭 Explore and test new offerings before scaling
⏩ Redesign services end-to-end
🏗️ Build internal capabilities
At Harmonic, we help teams:
🖼️ Frame the right problems & surface real opportunities
🧭 Explore and test new offerings before scaling
⏩ Redesign services end-to-end
🏗️ Build internal capabilities
July 21, 2025 at 3:49 PM
You know your services need to change, but where do you start?
At Harmonic, we help teams:
🖼️ Frame the right problems & surface real opportunities
🧭 Explore and test new offerings before scaling
⏩ Redesign services end-to-end
🏗️ Build internal capabilities
At Harmonic, we help teams:
🖼️ Frame the right problems & surface real opportunities
🧭 Explore and test new offerings before scaling
⏩ Redesign services end-to-end
🏗️ Build internal capabilities
🧠 Engineer. 🎨 Designer. 🤝 Collaborator.
Laura Mancipe Castro brings systems to life with empathy, precision, and craft. From prototyping to photography, she consistently designs with meaning.
Get to know Laura at thisisharmonic.com/about/team/l...
#ServiceDesign #Harmonica
Laura Mancipe Castro brings systems to life with empathy, precision, and craft. From prototyping to photography, she consistently designs with meaning.
Get to know Laura at thisisharmonic.com/about/team/l...
#ServiceDesign #Harmonica
July 17, 2025 at 4:07 PM
🧠 Engineer. 🎨 Designer. 🤝 Collaborator.
Laura Mancipe Castro brings systems to life with empathy, precision, and craft. From prototyping to photography, she consistently designs with meaning.
Get to know Laura at thisisharmonic.com/about/team/l...
#ServiceDesign #Harmonica
Laura Mancipe Castro brings systems to life with empathy, precision, and craft. From prototyping to photography, she consistently designs with meaning.
Get to know Laura at thisisharmonic.com/about/team/l...
#ServiceDesign #Harmonica