Harmonic Design
@thisisharmonic.bsky.social
We design services with organizations. We build #servicedesign capabilities in organizations. We coach and mentor those who lead organizations.
https://thisisharmonic.com/
https://thisisharmonic.com/
Shreya and PQ introducing Advancing Service Design
📅 November 19-20 | Virtual
rosenfeldmedia.com/advancing-se...
#AdvancingServiceDesign #ASD25 #ServiceDesign
📅 November 19-20 | Virtual
rosenfeldmedia.com/advancing-se...
#AdvancingServiceDesign #ASD25 #ServiceDesign
November 19, 2025 at 4:19 PM
Shreya and PQ introducing Advancing Service Design
📅 November 19-20 | Virtual
rosenfeldmedia.com/advancing-se...
#AdvancingServiceDesign #ASD25 #ServiceDesign
📅 November 19-20 | Virtual
rosenfeldmedia.com/advancing-se...
#AdvancingServiceDesign #ASD25 #ServiceDesign
🎧 New Rosenfeld Podcast: Harmonic’s Shreya Dhawan joins Livework’s Gustavo Viera to talk Performance — this year’s #AdvancingServiceDesign theme.
👉 thisisharmonic.com/shreya-dhawa...
📅 November 19-20 | Virtual
#AdvancingServiceDesign #ASD25 #ServiceDesign
👉 thisisharmonic.com/shreya-dhawa...
📅 November 19-20 | Virtual
#AdvancingServiceDesign #ASD25 #ServiceDesign
Shreya Dhawan joins the latest Rosenfeld Podcast with Gustavo Vieira from Livework - Harmonic Design
Advancing Service Design 2025 is right around the corner—and this year’s theme, Performance, promises to push our practice further than ever.
thisisharmonic.com
November 10, 2025 at 2:30 PM
🎧 New Rosenfeld Podcast: Harmonic’s Shreya Dhawan joins Livework’s Gustavo Viera to talk Performance — this year’s #AdvancingServiceDesign theme.
👉 thisisharmonic.com/shreya-dhawa...
📅 November 19-20 | Virtual
#AdvancingServiceDesign #ASD25 #ServiceDesign
👉 thisisharmonic.com/shreya-dhawa...
📅 November 19-20 | Virtual
#AdvancingServiceDesign #ASD25 #ServiceDesign
Meet Shreya — Lead Service Designer
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.
#ServiceDesign #Harmonica
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.
#ServiceDesign #Harmonica
October 22, 2025 at 8:33 PM
Meet Shreya — Lead Service Designer
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.
#ServiceDesign #Harmonica
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.
#ServiceDesign #Harmonica
Big week in Dallas! 🙌
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.
#servicedesign #systemsthinking #SDGC25
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.
#servicedesign #systemsthinking #SDGC25
October 17, 2025 at 6:21 PM
Big week in Dallas! 🙌
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.
#servicedesign #systemsthinking #SDGC25
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.
#servicedesign #systemsthinking #SDGC25
Systemic challenges aren’t solved in silos.
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.
#servicedesign #systemsthinking #ThisIsHarmonic
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.
#servicedesign #systemsthinking #ThisIsHarmonic
October 15, 2025 at 7:43 PM
Systemic challenges aren’t solved in silos.
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.
#servicedesign #systemsthinking #ThisIsHarmonic
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.
#servicedesign #systemsthinking #ThisIsHarmonic
Still energized from #BeyondTheMap in Barcelona! 🌍✨
PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.
Grateful to be part of this bold, smart community.
PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.
Grateful to be part of this bold, smart community.
October 13, 2025 at 7:06 PM
Still energized from #BeyondTheMap in Barcelona! 🌍✨
PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.
Grateful to be part of this bold, smart community.
PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.
Grateful to be part of this bold, smart community.
Harmonic's CEO and co-founder, PQ @ptquattlebaum.bsky.social, delivers his keynote at Beyond the Map today in Barcelona
October 9, 2025 at 6:02 PM
Harmonic's CEO and co-founder, PQ @ptquattlebaum.bsky.social, delivers his keynote at Beyond the Map today in Barcelona
James Morelli, COO and Co-Founder, discusses partnership with the Service Design Network and their upcoming conference: www.youtube.com/live/HVYPY3_...
Beyond the Logo: SDGC25 Community Voices Special nº013
YouTube video by Service Design Network
www.youtube.com
October 9, 2025 at 5:56 PM
James Morelli, COO and Co-Founder, discusses partnership with the Service Design Network and their upcoming conference: www.youtube.com/live/HVYPY3_...
🎤This past weekend at @canuxconf.bsky.social, Harmonic’s Shreya Dhawan broke down what it really takes to move from journey mapping to journey management.
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
October 6, 2025 at 1:54 PM
🎤This past weekend at @canuxconf.bsky.social, Harmonic’s Shreya Dhawan broke down what it really takes to move from journey mapping to journey management.
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
🔍 Data-driven. Contextual. Ongoing.
This is how we make services truly evolve.
#CX #JourneyManagement #ServiceDesign #CanUX
Patrick Quattlebaum, our CEO, is a guest editor in the latest Touchpoint, spotlighting how service design continues to reshape business for the better.
Explore the issue → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #HarmonicDesign
Explore the issue → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #HarmonicDesign
October 3, 2025 at 2:32 PM
Patrick Quattlebaum, our CEO, is a guest editor in the latest Touchpoint, spotlighting how service design continues to reshape business for the better.
Explore the issue → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #HarmonicDesign
Explore the issue → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #HarmonicDesign
What happens when service design scales? The new issue of Touchpoint—guest edited by our CEO, Patrick Quattlebaum—explores transformation at every level.
Read more → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #BusinessByDesign
Read more → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #BusinessByDesign
Harmonic Design CEO Patrick Quattlebaum Named Guest Editor of Touchpoint Journal on Business Transformation - Harmonic Design
As service design continues to mature, it’s evolving beyond tools like journey maps and service blueprints to become a strategic driver of human-centered
thisisharmonic.com
October 2, 2025 at 4:43 PM
What happens when service design scales? The new issue of Touchpoint—guest edited by our CEO, Patrick Quattlebaum—explores transformation at every level.
Read more → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #BusinessByDesign
Read more → thisisharmonic.com/harmonic-ceo...
#ServiceDesign #Touchpoint #BusinessByDesign
In a world of AI everything, what does craft still have to offer?
In her new blog, Becky Scheel shares why making with care and embracing constraints became the theme of this year’s Practice Week at Harmonic.
“Constraint is not the enemy of creativity; it’s the medium.”
medium.com/@thisisharmo...
In her new blog, Becky Scheel shares why making with care and embracing constraints became the theme of this year’s Practice Week at Harmonic.
“Constraint is not the enemy of creativity; it’s the medium.”
medium.com/@thisisharmo...
Creativity, Craft, and the Power of Making — Harmonic Design
By: Becky Scheel, Creative and Community Lead
medium.com
September 29, 2025 at 12:18 PM
In a world of AI everything, what does craft still have to offer?
In her new blog, Becky Scheel shares why making with care and embracing constraints became the theme of this year’s Practice Week at Harmonic.
“Constraint is not the enemy of creativity; it’s the medium.”
medium.com/@thisisharmo...
In her new blog, Becky Scheel shares why making with care and embracing constraints became the theme of this year’s Practice Week at Harmonic.
“Constraint is not the enemy of creativity; it’s the medium.”
medium.com/@thisisharmo...
👋 Meet Parc Masterson, Lead Service Designer at Harmonic Design—a multidisciplinary designer & coach who helps teams navigate complexity, unlock clarity, and deliver meaningful work. His practice is grounded in participation and powered by frameworks that make complexity actionable.
#Harmonica
#Harmonica
September 24, 2025 at 12:27 PM
👋 Meet Parc Masterson, Lead Service Designer at Harmonic Design—a multidisciplinary designer & coach who helps teams navigate complexity, unlock clarity, and deliver meaningful work. His practice is grounded in participation and powered by frameworks that make complexity actionable.
#Harmonica
#Harmonica
Some scenes from @civictechatlanta.bsky.social Atlanta City Camp this past weekend (which we are also proud to sponsor) 💪
#CivicDesign #CityCampATL #DoGoodATL
#CivicDesign #CityCampATL #DoGoodATL
September 23, 2025 at 12:53 PM
Some scenes from @civictechatlanta.bsky.social Atlanta City Camp this past weekend (which we are also proud to sponsor) 💪
#CivicDesign #CityCampATL #DoGoodATL
#CivicDesign #CityCampATL #DoGoodATL
That’s a wrap 🎬 Our 2025 summer intern Emily Zhou reflects on her time with us at Harmonic Design—projects, lessons, and a little bit of magic ✨
Check it out 👉 www.youtube.com/shorts/x_VAh...
#HarmonicDesign #Internship
Check it out 👉 www.youtube.com/shorts/x_VAh...
#HarmonicDesign #Internship
A Summer at Harmonic Design: Emily Zhou’s Internship Experience
YouTube video by Harmonic Design
www.youtube.com
September 23, 2025 at 12:50 PM
That’s a wrap 🎬 Our 2025 summer intern Emily Zhou reflects on her time with us at Harmonic Design—projects, lessons, and a little bit of magic ✨
Check it out 👉 www.youtube.com/shorts/x_VAh...
#HarmonicDesign #Internship
Check it out 👉 www.youtube.com/shorts/x_VAh...
#HarmonicDesign #Internship
Practice Week 2025 has been a powerful reminder of why we make space for creativity and reflection in our work. We’re grateful to everyone who joined and partnered with us for bringing curiosity, play, and care into the week. Here’s a look at some of the moments that made it so memorable ↓
September 18, 2025 at 6:49 PM
Practice Week 2025 has been a powerful reminder of why we make space for creativity and reflection in our work. We’re grateful to everyone who joined and partnered with us for bringing curiosity, play, and care into the week. Here’s a look at some of the moments that made it so memorable ↓
That’s a wrap on Practice Week 2025 🎉 We closed out with a powerful storytelling workshop — the perfect reminder that creativity and craft thrive when shared.
Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek
Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek
September 18, 2025 at 6:13 PM
That’s a wrap on Practice Week 2025 🎉 We closed out with a powerful storytelling workshop — the perfect reminder that creativity and craft thrive when shared.
Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek
Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek
✨ Last night we asked: What is civic design? What responsibilities do designers hold? And how can participatory methods help shape more equitable civic futures?
Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign
Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign
September 17, 2025 at 4:45 PM
✨ Last night we asked: What is civic design? What responsibilities do designers hold? And how can participatory methods help shape more equitable civic futures?
Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign
Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign
✨ We’re gearing up for #PracticeWeek2025! ✨
This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.
This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.
September 11, 2025 at 1:57 PM
✨ We’re gearing up for #PracticeWeek2025! ✨
This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.
This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.
Organizations are under pressure to adapt—but real change takes more than new tools.
Our Mature Service Orientation offering helps teams build lasting practices that center people, align strategy, and deliver value.
🛠 thisisharmonic.com/services/tra...
#ServiceDesign #OrgDesign #DesignForImpact
Our Mature Service Orientation offering helps teams build lasting practices that center people, align strategy, and deliver value.
🛠 thisisharmonic.com/services/tra...
#ServiceDesign #OrgDesign #DesignForImpact
Transformation & Integration - Harmonic Design
More Innovative Products and ServicesGreater Value-CentricityGreater Customer Loyalty
thisisharmonic.com
September 9, 2025 at 1:55 PM
Organizations are under pressure to adapt—but real change takes more than new tools.
Our Mature Service Orientation offering helps teams build lasting practices that center people, align strategy, and deliver value.
🛠 thisisharmonic.com/services/tra...
#ServiceDesign #OrgDesign #DesignForImpact
Our Mature Service Orientation offering helps teams build lasting practices that center people, align strategy, and deliver value.
🛠 thisisharmonic.com/services/tra...
#ServiceDesign #OrgDesign #DesignForImpact
Only a few spots left for Civic Design as Creative Participatory Practice.
RSVP here at: thisisharmonic.com/civic-design...
RSVP here at: thisisharmonic.com/civic-design...
Civic Design as Creative Participatory Practice - Harmonic Design
How do you design for a city, a country, a community—centering people, history, and futures?
thisisharmonic.com
September 2, 2025 at 2:21 PM
Only a few spots left for Civic Design as Creative Participatory Practice.
RSVP here at: thisisharmonic.com/civic-design...
RSVP here at: thisisharmonic.com/civic-design...
Journey Mapping is essential—but it’s just the start.
📍 Mapping = insight
🧭 Management = impact
🔄 Evolve static maps into living systems that drive CX decisions across teams.
👇 Learn how:
thisisharmonic.com/journey-mana...
#CX #JourneyManagement #ServiceDesign #Transformation
📍 Mapping = insight
🧭 Management = impact
🔄 Evolve static maps into living systems that drive CX decisions across teams.
👇 Learn how:
thisisharmonic.com/journey-mana...
#CX #JourneyManagement #ServiceDesign #Transformation
August 27, 2025 at 7:05 PM
Journey Mapping is essential—but it’s just the start.
📍 Mapping = insight
🧭 Management = impact
🔄 Evolve static maps into living systems that drive CX decisions across teams.
👇 Learn how:
thisisharmonic.com/journey-mana...
#CX #JourneyManagement #ServiceDesign #Transformation
📍 Mapping = insight
🧭 Management = impact
🔄 Evolve static maps into living systems that drive CX decisions across teams.
👇 Learn how:
thisisharmonic.com/journey-mana...
#CX #JourneyManagement #ServiceDesign #Transformation
🎤 We’re heading to #SDGC25!
Designing in complex systems—like healthcare—is messy, but that’s where real change starts.
Join our hands-on workshop in Dallas:
🛠️ A Matter of Scale
📅 Oct 15–17
www.servicedesignglobalconference.com/workshops
You’ll learn tools to navigate complexity & drive impact.
Designing in complex systems—like healthcare—is messy, but that’s where real change starts.
Join our hands-on workshop in Dallas:
🛠️ A Matter of Scale
📅 Oct 15–17
www.servicedesignglobalconference.com/workshops
You’ll learn tools to navigate complexity & drive impact.
August 26, 2025 at 5:34 PM
🎤 We’re heading to #SDGC25!
Designing in complex systems—like healthcare—is messy, but that’s where real change starts.
Join our hands-on workshop in Dallas:
🛠️ A Matter of Scale
📅 Oct 15–17
www.servicedesignglobalconference.com/workshops
You’ll learn tools to navigate complexity & drive impact.
Designing in complex systems—like healthcare—is messy, but that’s where real change starts.
Join our hands-on workshop in Dallas:
🛠️ A Matter of Scale
📅 Oct 15–17
www.servicedesignglobalconference.com/workshops
You’ll learn tools to navigate complexity & drive impact.