Svetlana Kouznetsova (Accessibility Consultant)
@svknyc.bsky.social
👩💼 #B2B Consultant, Speaker, Author: I help businesses improve accessibility strategy of their web, media, events. 📺 TEDx Talk: http://bit.ly/TEDxCaptions 🌐 Web: https://about.me/svetlanakouznetsova/
#Apple’s email instructs me to request an “Alternative Communication Support team” once a chat session has started, but the problem is that there is NO clear or reliable way to find or initiate the chat in the first place!
www.linkedin.com/posts/activi...
#cx #CustomerService
www.linkedin.com/posts/activi...
#cx #CustomerService
#accessibility #deaf #apple #business #inclusion #customersupport #customerexperience #customerservice #cx | Svetlana Kouznetsova
UPDATE: I received a response from Apple via email today regarding the ongoing #accessibility issues I shared in my original post last week:
https://lnkd.in/eY24dPRn
I’m very disappointed — the resp...
www.linkedin.com
January 16, 2026 at 11:10 PM
#Apple’s email instructs me to request an “Alternative Communication Support team” once a chat session has started, but the problem is that there is NO clear or reliable way to find or initiate the chat in the first place!
www.linkedin.com/posts/activi...
#cx #CustomerService
www.linkedin.com/posts/activi...
#cx #CustomerService
Audio-only = exclusion.
Deafness is a spectrum, not a monolith.
📘 Sound Is Not Enough — 20% off Jan 17–18 (JANREADS20)
👉 www.linkedin.com/posts/activi...
#business #accessibility #inclusion #book #NewYearResolutions
Deafness is a spectrum, not a monolith.
📘 Sound Is Not Enough — 20% off Jan 17–18 (JANREADS20)
👉 www.linkedin.com/posts/activi...
#business #accessibility #inclusion #book #NewYearResolutions
Sound is Not Enough by Svetlana Kouznetsova | Blurb Books | Svetlana Kouznetsova
Want to start the new year by expanding your market and improving customer experience?
Then it’s time to stop excluding the 466 million deaf and hard-of-hearing customers worldwide — through audio-on...
www.linkedin.com
January 16, 2026 at 4:47 PM
Audio-only = exclusion.
Deafness is a spectrum, not a monolith.
📘 Sound Is Not Enough — 20% off Jan 17–18 (JANREADS20)
👉 www.linkedin.com/posts/activi...
#business #accessibility #inclusion #book #NewYearResolutions
Deafness is a spectrum, not a monolith.
📘 Sound Is Not Enough — 20% off Jan 17–18 (JANREADS20)
👉 www.linkedin.com/posts/activi...
#business #accessibility #inclusion #book #NewYearResolutions
Can someone at #Apple look into and resolve those ongoing #accessibility issues?
Does anyone know someone at Apple to help with introductions?
www.linkedin.com/feed/update/...
#CustomerSupport #CustomerService #CustomerExperience #CX
Does anyone know someone at Apple to help with introductions?
www.linkedin.com/feed/update/...
#CustomerSupport #CustomerService #CustomerExperience #CX
#apple #accessibility #business #inclusion #customersupport #customerexperience #customerservice #cx | Svetlana Kouznetsova
As a long-time Apple customer who is deaf, I spent over five hours on #Apple Support chat a few weeks ago trying to resolve a simple question: how to transfer data from my old iPhone to a new one.
Du...
www.linkedin.com
January 15, 2026 at 4:26 PM
Can someone at #Apple look into and resolve those ongoing #accessibility issues?
Does anyone know someone at Apple to help with introductions?
www.linkedin.com/feed/update/...
#CustomerSupport #CustomerService #CustomerExperience #CX
Does anyone know someone at Apple to help with introductions?
www.linkedin.com/feed/update/...
#CustomerSupport #CustomerService #CustomerExperience #CX
Effective #communication ≠ hearing & speaking only.
Starting 2026 by sharing an article on communication that actually works — for deaf customers and everyone else.
👉 www.linkedin.com/posts/activi...
#business #accessibility #NewYear2026 #NewYearResolutions
Starting 2026 by sharing an article on communication that actually works — for deaf customers and everyone else.
👉 www.linkedin.com/posts/activi...
#business #accessibility #NewYear2026 #NewYearResolutions
Svetlana Kouznetsova On 5 Essential Techniques for Becoming an Effective Communicator | Svetlana Kouznetsova
Happy New 2026! 🎉
As we step into a new year, here’s a question businesses should be asking themselves:
What are we still getting wrong about communication?
Effective communication is not about spe...
www.linkedin.com
January 5, 2026 at 5:16 PM
Effective #communication ≠ hearing & speaking only.
Starting 2026 by sharing an article on communication that actually works — for deaf customers and everyone else.
👉 www.linkedin.com/posts/activi...
#business #accessibility #NewYear2026 #NewYearResolutions
Starting 2026 by sharing an article on communication that actually works — for deaf customers and everyone else.
👉 www.linkedin.com/posts/activi...
#business #accessibility #NewYear2026 #NewYearResolutions
Happy New 2026 Year of the Horse! 🐴
Cow? Noon? Horse? 🤔
A tiny Japanese character taught me a big cultural lesson.
👉 www.linkedin.com/posts/activi...
#business #language #japanese #NewYear2026 #communication
Cow? Noon? Horse? 🤔
A tiny Japanese character taught me a big cultural lesson.
👉 www.linkedin.com/posts/activi...
#business #language #japanese #NewYear2026 #communication
#business #communication #language #holiday #newyear #japanese | Svetlana Kouznetsova
Happy new 2026 year! It’s a year of horse now. 🐴
I had a small but memorable “lost in translation” moment while shopping in Japan. 😄
I saw a beautiful horse figurine and immediately wanted it. But ...
www.linkedin.com
January 1, 2026 at 2:59 PM
Happy New 2026 Year of the Horse! 🐴
Cow? Noon? Horse? 🤔
A tiny Japanese character taught me a big cultural lesson.
👉 www.linkedin.com/posts/activi...
#business #language #japanese #NewYear2026 #communication
Cow? Noon? Horse? 🤔
A tiny Japanese character taught me a big cultural lesson.
👉 www.linkedin.com/posts/activi...
#business #language #japanese #NewYear2026 #communication
What are kagami mochi and shogatsu?
How are they related to new year?
Find out:
www.linkedin.com/posts/activi...
How are they related to new year?
Find out:
www.linkedin.com/posts/activi...
#holiday #newyear #shogatsu | Svetlana Kouznetsova
Even after leaving Japan a couple of months ago, I’m still learning new things about Japanese culture.
While visiting a Japanese store in NYC, I noticed a New Year decoration called kagami mochi and ...
www.linkedin.com
December 28, 2025 at 4:32 PM
What are kagami mochi and shogatsu?
How are they related to new year?
Find out:
www.linkedin.com/posts/activi...
How are they related to new year?
Find out:
www.linkedin.com/posts/activi...
Merry Christmas!
www.linkedin.com/posts/activi...
#business #accessibility #communication #holiday #christmas
www.linkedin.com/posts/activi...
#business #accessibility #communication #holiday #christmas
#business #accessibility #communication #holiday #christmas | Svetlana Kouznetsova
Merry Christmas!
(Video: A brunette in a white sweater and in a red hat saying and signing “Merry Christmas!” A Christmas tree, a Santa doll, and a fireplace are behind her. Below is Santa emoji and ...
www.linkedin.com
December 25, 2025 at 3:47 PM
Winter solstice thoughts 🌅
In Japan, I was reminded that #accessibility isn’t a #technology problem.
It’s a leadership choice — #ikigai in action.
👉 www.linkedin.com/posts/activi...
#business #communication #WinterSolstice
In Japan, I was reminded that #accessibility isn’t a #technology problem.
It’s a leadership choice — #ikigai in action.
👉 www.linkedin.com/posts/activi...
#business #communication #WinterSolstice
#business #accessibility #communication #ikigai #wintersolstice | Svetlana Kouznetsova
Winter solstice — a moment of reflection. 🌅
Today marks the shortest day of the year and a turning point toward more light.
This year, one of my most meaningful experiences was finally visiting Japa...
www.linkedin.com
December 21, 2025 at 4:34 PM
Winter solstice thoughts 🌅
In Japan, I was reminded that #accessibility isn’t a #technology problem.
It’s a leadership choice — #ikigai in action.
👉 www.linkedin.com/posts/activi...
#business #communication #WinterSolstice
In Japan, I was reminded that #accessibility isn’t a #technology problem.
It’s a leadership choice — #ikigai in action.
👉 www.linkedin.com/posts/activi...
#business #communication #WinterSolstice
Visited Japan this year — as a deaf traveler, #communication worked because people were willing to adapt.
#Ikigai in action: #accessibility isn’t tech, it’s leadership.
Read more 👇
www.linkedin.com/posts/activi...
#Ikigai in action: #accessibility isn’t tech, it’s leadership.
Read more 👇
www.linkedin.com/posts/activi...
Ikigai in Communication: Willingness, Not Technology - Audio Accessibility | Svetlana Kouznetsova
This year, I finally visited Japan — a long-time dream and my first time in Asia. 🇯🇵
Despite their limited English, my limited Japanese, and my deafness, there were no language barriers — all thanks ...
www.linkedin.com
December 19, 2025 at 4:40 PM
Visited Japan this year — as a deaf traveler, #communication worked because people were willing to adapt.
#Ikigai in action: #accessibility isn’t tech, it’s leadership.
Read more 👇
www.linkedin.com/posts/activi...
#Ikigai in action: #accessibility isn’t tech, it’s leadership.
Read more 👇
www.linkedin.com/posts/activi...
Accessibility = leadership, not tech.
Japan + ikigai showed me why.
Full insight for decision-makers:
👉 www.linkedin.com/posts/activi...
#business #accessibility #strategy #ikigai #NewYearResolution
Japan + ikigai showed me why.
Full insight for decision-makers:
👉 www.linkedin.com/posts/activi...
#business #accessibility #strategy #ikigai #NewYearResolution
Accessibility Isn’t a Checkbox — It’s a Commitment - Svetlana Kouznetsova Consulting | Svetlana Kouznetsova
What can Japanese ikigai teach businesses about accessibility?
As the year comes to a close, I’m reflecting on accessibility through two lenses: as a deaf customer and as a B2B accessibility strategy...
www.linkedin.com
December 17, 2025 at 9:38 PM
Accessibility = leadership, not tech.
Japan + ikigai showed me why.
Full insight for decision-makers:
👉 www.linkedin.com/posts/activi...
#business #accessibility #strategy #ikigai #NewYearResolution
Japan + ikigai showed me why.
Full insight for decision-makers:
👉 www.linkedin.com/posts/activi...
#business #accessibility #strategy #ikigai #NewYearResolution
Featured in an article on effective #communication.
Why clarity matters — and why bluffing hurts everyone.
Read more on:
www.linkedin.com/posts/activi...
#business #accessibility
Why clarity matters — and why bluffing hurts everyone.
Read more on:
www.linkedin.com/posts/activi...
#business #accessibility
How to Become an Effective Communicator: 4 Key Skills for Ensuring Success | Svetlana Kouznetsova
I’m excited to share that I was recently featured in an article about effective communication.
As a deaf B2B accessibility strategy consultant, clear communication is not just a skill — it’s my lived...
www.linkedin.com
December 8, 2025 at 6:12 PM
Featured in an article on effective #communication.
Why clarity matters — and why bluffing hurts everyone.
Read more on:
www.linkedin.com/posts/activi...
#business #accessibility
Why clarity matters — and why bluffing hurts everyone.
Read more on:
www.linkedin.com/posts/activi...
#business #accessibility
My 2025 Duolingo recap 😃
Mostly Spanish this year, plus some Japanese (hiragana & katakana mastered!) and a bit of Chinese.
More on: www.linkedin.com/posts/activi...
#LanguageLearning #Duolingo
Mostly Spanish this year, plus some Japanese (hiragana & katakana mastered!) and a bit of Chinese.
More on: www.linkedin.com/posts/activi...
#LanguageLearning #Duolingo
#languagelearning #duolingo | Svetlana Kouznetsova
My Duolingo 2025 Year in Review 😃
This year I focused mainly on Spanish, with some Japanese and a bit of Chinese. Thanks to Duolingo, I mastered hiragana, katakana, and some kanji — which came in ver...
www.linkedin.com
December 5, 2025 at 8:25 PM
My 2025 Duolingo recap 😃
Mostly Spanish this year, plus some Japanese (hiragana & katakana mastered!) and a bit of Chinese.
More on: www.linkedin.com/posts/activi...
#LanguageLearning #Duolingo
Mostly Spanish this year, plus some Japanese (hiragana & katakana mastered!) and a bit of Chinese.
More on: www.linkedin.com/posts/activi...
#LanguageLearning #Duolingo
Even in 2025, large organizations still overlook basic accessibility for deaf attendees.
#Accessibility isn’t a statement — it’s a practice.
I shared what happened yesterday and what needs to change:
www.linkedin.com/posts/activi...
#business #IDPD2025 #communication
#Accessibility isn’t a statement — it’s a practice.
I shared what happened yesterday and what needs to change:
www.linkedin.com/posts/activi...
#business #IDPD2025 #communication
#business #accessibility #communication #consulting #idpd2025 #internationaldayofpersonswithdisabilities | Svetlana Kouznetsova
Today is the International Day of Persons with Disabilities (IDPD). This year’s theme is “Fostering disability-inclusive societies for advancing social progress.”
And yet yesterday — at an event held...
www.linkedin.com
December 3, 2025 at 4:52 PM
Even in 2025, large organizations still overlook basic accessibility for deaf attendees.
#Accessibility isn’t a statement — it’s a practice.
I shared what happened yesterday and what needs to change:
www.linkedin.com/posts/activi...
#business #IDPD2025 #communication
#Accessibility isn’t a statement — it’s a practice.
I shared what happened yesterday and what needs to change:
www.linkedin.com/posts/activi...
#business #IDPD2025 #communication
Happy Dec 1! 🎄
Kick off Advent with this #accessibility resource - explore it at your own pace.
These are general tips - real impact comes from tailored guidance.
Read more: www.linkedin.com/posts/activi...
#business #AdventCalendar
Kick off Advent with this #accessibility resource - explore it at your own pace.
These are general tips - real impact comes from tailored guidance.
Read more: www.linkedin.com/posts/activi...
#business #AdventCalendar
Svetlana’s Accessibility Advent Calendar - Svetlana Kouznetsova Consulting | Svetlana Kouznetsova
Happy December 1! 🎄
Kick off your Advent with this accessibility resource — explore it daily or at your own pace.
These are general tips, and real progress happens when businesses work directly wit...
www.linkedin.com
December 1, 2025 at 6:23 PM
Happy Dec 1! 🎄
Kick off Advent with this #accessibility resource - explore it at your own pace.
These are general tips - real impact comes from tailored guidance.
Read more: www.linkedin.com/posts/activi...
#business #AdventCalendar
Kick off Advent with this #accessibility resource - explore it at your own pace.
These are general tips - real impact comes from tailored guidance.
Read more: www.linkedin.com/posts/activi...
#business #AdventCalendar
Loved Adam Grant’s insight on multilingualism.
As a deaf person fluent in 3 languages (and dabbling in more!), I really connected with it.
Lifelong learning keeps the mind sharp:
www.linkedin.com/posts/activi...
#LanguageLearning #communication
As a deaf person fluent in 3 languages (and dabbling in more!), I really connected with it.
Lifelong learning keeps the mind sharp:
www.linkedin.com/posts/activi...
#LanguageLearning #communication
I love this insight from Adam about the benefits of multilingualism — it truly resonates with me.
I’ve loved learning foreign languages since I was very young. I’m fluent in three and have basic… | S...
I love this insight from Adam about the benefits of multilingualism — it truly resonates with me.
I’ve loved learning foreign languages since I was very young. I’m fluent in three and have basic know...
www.linkedin.com
November 30, 2025 at 8:01 PM
Loved Adam Grant’s insight on multilingualism.
As a deaf person fluent in 3 languages (and dabbling in more!), I really connected with it.
Lifelong learning keeps the mind sharp:
www.linkedin.com/posts/activi...
#LanguageLearning #communication
As a deaf person fluent in 3 languages (and dabbling in more!), I really connected with it.
Lifelong learning keeps the mind sharp:
www.linkedin.com/posts/activi...
#LanguageLearning #communication
Want to support a small #business this #SmallBusinessSaturday?
Start by learning why #accessibility isn’t optional — and why so many companies still get it wrong:
www.linkedin.com/posts/activi...
Start by learning why #accessibility isn’t optional — and why so many companies still get it wrong:
www.linkedin.com/posts/activi...
#business #accessibility #smallbusinesssaturday | Svetlana Kouznetsova
Small Business Saturday — Accessibility Isn’t Optional
Accessibility isn’t a “nice to have.” It’s a requirement for all businesses — large and small. Yet the reality? Many companies don’t care. Other...
www.linkedin.com
November 29, 2025 at 3:18 PM
Want to support a small #business this #SmallBusinessSaturday?
Start by learning why #accessibility isn’t optional — and why so many companies still get it wrong:
www.linkedin.com/posts/activi...
Start by learning why #accessibility isn’t optional — and why so many companies still get it wrong:
www.linkedin.com/posts/activi...
Accessibility isn’t a mystery — it’s a strategy.
Short thoughts here → full post on:
www.linkedin.com/posts/activi...
#business #accessibility #strategy
Short thoughts here → full post on:
www.linkedin.com/posts/activi...
#business #accessibility #strategy
www.linkedin.com
November 25, 2025 at 3:56 PM
Accessibility isn’t a mystery — it’s a strategy.
Short thoughts here → full post on:
www.linkedin.com/posts/activi...
#business #accessibility #strategy
Short thoughts here → full post on:
www.linkedin.com/posts/activi...
#business #accessibility #strategy
On #WorldTelevisionDay:
Captions aren’t just a disability issue — they’re a #business issue.
Unreadable #captions = lost customers.
I break down what companies must fix (and why it boosts engagement) in my LinkedIn post:
👉 www.linkedin.com/posts/activi...
#accessibility #media
Captions aren’t just a disability issue — they’re a #business issue.
Unreadable #captions = lost customers.
I break down what companies must fix (and why it boosts engagement) in my LinkedIn post:
👉 www.linkedin.com/posts/activi...
#accessibility #media
Svetlana Kouznetsova: How captions increase ROI and audience for media creators | Svetlana Kouznetsova | TEDxFultonStreet | Svetlana Kouznetsova
Today is World Television Day 📺
A perfect moment to talk about something too many businesses still overlook: captions are not optional — they are a business asset.
As a deaf person, I’m grateful tha...
www.linkedin.com
November 21, 2025 at 5:28 PM
On #WorldTelevisionDay:
Captions aren’t just a disability issue — they’re a #business issue.
Unreadable #captions = lost customers.
I break down what companies must fix (and why it boosts engagement) in my LinkedIn post:
👉 www.linkedin.com/posts/activi...
#accessibility #media
Captions aren’t just a disability issue — they’re a #business issue.
Unreadable #captions = lost customers.
I break down what companies must fix (and why it boosts engagement) in my LinkedIn post:
👉 www.linkedin.com/posts/activi...
#accessibility #media
Learning Asian languages as a deaf person 🌏
Chinese ✔ Japanese ✔
“Mysterious” characters become familiar, and translation apps make communication easy.
Deafness isn’t a barrier!
Read more: www.linkedin.com/posts/activi...
#LanguageLearning #communication #Accessibility
Chinese ✔ Japanese ✔
“Mysterious” characters become familiar, and translation apps make communication easy.
Deafness isn’t a barrier!
Read more: www.linkedin.com/posts/activi...
#LanguageLearning #communication #Accessibility
#languagelearning #accessibility #japaneselanguage #inclusion #communication | Svetlana Kouznetsova
Learning Asian languages as a deaf person: it’s not as intimidating as it seems
After learning a few European languages, I started learning Chinese a few years ago, and this year I began learning Jap...
www.linkedin.com
November 20, 2025 at 6:57 PM
Learning Asian languages as a deaf person 🌏
Chinese ✔ Japanese ✔
“Mysterious” characters become familiar, and translation apps make communication easy.
Deafness isn’t a barrier!
Read more: www.linkedin.com/posts/activi...
#LanguageLearning #communication #Accessibility
Chinese ✔ Japanese ✔
“Mysterious” characters become familiar, and translation apps make communication easy.
Deafness isn’t a barrier!
Read more: www.linkedin.com/posts/activi...
#LanguageLearning #communication #Accessibility
Japan’s toilets surprised me — heated seats, lots of buttons, Braille, and even cute UX details.
Wrote a short post about it on LinkedIn 👉 www.linkedin.com/posts/activi...
#WorldToiletDay #Accessibility #UX
Wrote a short post about it on LinkedIn 👉 www.linkedin.com/posts/activi...
#WorldToiletDay #Accessibility #UX
#worldtoiletday #accessibility #innovation #ux #designthinking #japantravel | Svetlana Kouznetsova
Today is World Toilet Day.
Japan taught me that even toilets can be innovative. Heated seats, buttons for comfort and hygiene, and Braille on the controls (shown in one of my photos).
One hotel eve...
www.linkedin.com
November 19, 2025 at 6:32 PM
Japan’s toilets surprised me — heated seats, lots of buttons, Braille, and even cute UX details.
Wrote a short post about it on LinkedIn 👉 www.linkedin.com/posts/activi...
#WorldToiletDay #Accessibility #UX
Wrote a short post about it on LinkedIn 👉 www.linkedin.com/posts/activi...
#WorldToiletDay #Accessibility #UX
Tactile paths for blind people are everywhere in Japan - streets, train stations, landmarks.
In the U.S., coverage for blind people is patchy.
Uniform access for deaf people still needs work.
Full post & photos: www.linkedin.com/posts/activi...
#business #accessibility #awareness
In the U.S., coverage for blind people is patchy.
Uniform access for deaf people still needs work.
Full post & photos: www.linkedin.com/posts/activi...
#business #accessibility #awareness
#business #accessibility #inclusion #awareness #strategy #standard | Svetlana Kouznetsova
Access for blind people in Japan 🇯🇵
No matter where I went — streets, buildings, or train stations — tactile paths for blind people were everywhere in Japan.
I learned this system began in the 1960s...
www.linkedin.com
November 18, 2025 at 10:24 PM
Tactile paths for blind people are everywhere in Japan - streets, train stations, landmarks.
In the U.S., coverage for blind people is patchy.
Uniform access for deaf people still needs work.
Full post & photos: www.linkedin.com/posts/activi...
#business #accessibility #awareness
In the U.S., coverage for blind people is patchy.
Uniform access for deaf people still needs work.
Full post & photos: www.linkedin.com/posts/activi...
#business #accessibility #awareness
In Japan 🇯🇵 I learned the JSL sign for arigato comes from a sumo victory gesture — and some Tokyo service workers even signed it to me.
More here: www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerExperience #CustomerService
More here: www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerExperience #CustomerService
"Thank you" Japanese Sign Language (JSL) with Explanation in International Sign (IS) | Svetlana Kouznetsova
When I visited a deaf-owned café in Tokyo, I learned something fascinating about Japanese Sign Language (JSL): the origin of the sign for “arigato” (thank you).
The staff explained that the JSL “arig...
www.linkedin.com
November 17, 2025 at 11:25 PM
In Japan 🇯🇵 I learned the JSL sign for arigato comes from a sumo victory gesture — and some Tokyo service workers even signed it to me.
More here: www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerExperience #CustomerService
More here: www.linkedin.com/posts/activi...
#business #accessibility #communication #CustomerExperience #CustomerService
Does your #business want to build deaf awareness and learn how to make your communication more accessible?
Check out the #book and get 20% off through November 11: www.linkedin.com/posts/activi...
#accessibility
Check out the #book and get 20% off through November 11: www.linkedin.com/posts/activi...
#accessibility
Sound is Not Enough by Svetlana Kouznetsova | Blurb Books | Svetlana Kouznetsova
Did you know there are 466 million deaf and hard of hearing people worldwide?
Your business could be missing out on this market if your products and services aren’t accessible to them.
Deafness isn’...
www.linkedin.com
November 11, 2025 at 2:41 AM
Does your #business want to build deaf awareness and learn how to make your communication more accessible?
Check out the #book and get 20% off through November 11: www.linkedin.com/posts/activi...
#accessibility
Check out the #book and get 20% off through November 11: www.linkedin.com/posts/activi...
#accessibility