Lightcraft System 🏳️‍⚧️
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nic-os.bsky.social
Lightcraft System 🏳️‍⚧️
@nic-os.bsky.social
AKA Nicole-OS.

30s, she/her/we, plural system.

Comms closed

✦ Draws comics
✦ Makes TTRPG materials
✦ Fandoms include Mega Man, Sonic, retro anime, yuri manga
✦ Kink-positive
Reposted by Lightcraft System 🏳️‍⚧️
November 26, 2025 at 7:03 PM
Reposted by Lightcraft System 🏳️‍⚧️
If this keeps happening, managers notice, managers of managers notice.

Satisfaction numbers for the service as a whole go down. If it keeps going long enough, they risk damage to the brand.

"You can't get through to VISA if something is wrong" is not a reputation they want.
November 27, 2025 at 9:14 PM
Reposted by Lightcraft System 🏳️‍⚧️
The average upset person with an unexpected charge card on their card suddenly has to wait an hour to talk to someone, rather than five minutes.

When they do get through, they are now ~angry~ - as a result, they take longer on their call and things gum up even worse.
November 27, 2025 at 9:12 PM
Reposted by Lightcraft System 🏳️‍⚧️
These guys get complaints normally about the things that massive evil corporations get complaints about.

They budget their complaints departments to be a certain size based on an expected volume of calls.

If you exceed that number by even 20-30% it starts ~failing~.
November 27, 2025 at 9:11 PM
He’s so cute I just want to pinch his little cheeks!!!
November 27, 2025 at 4:09 PM