30s, she/her/we, plural system.
Comms closed
✦ Draws comics
✦ Makes TTRPG materials
✦ Fandoms include Mega Man, Sonic, retro anime, yuri manga
✦ Kink-positive
Satisfaction numbers for the service as a whole go down. If it keeps going long enough, they risk damage to the brand.
"You can't get through to VISA if something is wrong" is not a reputation they want.
Satisfaction numbers for the service as a whole go down. If it keeps going long enough, they risk damage to the brand.
"You can't get through to VISA if something is wrong" is not a reputation they want.
When they do get through, they are now ~angry~ - as a result, they take longer on their call and things gum up even worse.
When they do get through, they are now ~angry~ - as a result, they take longer on their call and things gum up even worse.
They budget their complaints departments to be a certain size based on an expected volume of calls.
If you exceed that number by even 20-30% it starts ~failing~.
They budget their complaints departments to be a certain size based on an expected volume of calls.
If you exceed that number by even 20-30% it starts ~failing~.