Incidentally kids, this is why you don't get someone to spend 18m building you a new bespoke IT platform, then shuffle him off once the new platform is launched. He was a Shopify veteran and I know he found this complex, what chance do I have?

Worth noting the chatbot is available throughout the admin, open by default when you first access a new store's admin, and is a significant part of their support system. Absolutely fucking useless.

Fuck Sophos.
Previous offenders were Kaspersky blocking our PayPal checkouts because we were using a deprecated integration, and Norton blocking a domain that had never been anything but ecommerce.

I'm 99% they're only blocking this because the domain was registered recently. The site is only accessible from our business network, so all they're seeing is a 403.