Hi Karen. Have you seen a member of staff to mention this to?

Hello - this was due to a person being hit by a train last night. We did our best to restore service as quickly as possible. Please claim Delay Repay if you were impacted by this.

Glad our staff were able to look after you during this time Dex!

That’s great to hear Emma, I’ll pass this back to Ksanti!

Apologies for the delay on your journey with us. Have you submitted a Delay Repay claim for this?

Hi Jimbob. Did you have a reserved seat for that service? If so, you will be able to claim Seat Guarantee if you were unable to sit in this due a busy service?

Azuma is actually Japanese for East.

Our seats were ergonomically designed to provide support and comfort.

Hi Alex. Apologies, we don’t offer customer service over here yet. Are you able to contact our team on Facebook, Instagram or X? If not, we’d advise contacting our Customer Service team - full details including phone number and Web Chat options here: www.lner.co.uk/support/

Glad to hear! Will feed this back to our Catering Manager!

Thank you for letting us know this! We’ll pass this on to our station team!