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London North Eastern Railway
@lner.co.uk
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Hi Karen. Have you seen a member of staff to mention this to?
November 24, 2025 at 10:29 AM
Hello - this was due to a person being hit by a train last night. We did our best to restore service as quickly as possible. Please claim Delay Repay if you were impacted by this.
November 21, 2025 at 10:41 AM
Glad our staff were able to look after you during this time Dex!
November 21, 2025 at 10:40 AM
That’s great to hear Emma, I’ll pass this back to Ksanti!
November 20, 2025 at 10:55 AM
Apologies for the delay on your journey with us. Have you submitted a Delay Repay claim for this?
November 19, 2025 at 8:16 AM
Hi Jimbob. Did you have a reserved seat for that service? If so, you will be able to claim Seat Guarantee if you were unable to sit in this due a busy service?
November 19, 2025 at 8:15 AM
Azuma is actually Japanese for East.

Our seats were ergonomically designed to provide support and comfort.
October 14, 2025 at 6:09 AM
Hi Alex. Apologies, we don’t offer customer service over here yet. Are you able to contact our team on Facebook, Instagram or X? If not, we’d advise contacting our Customer Service team - full details including phone number and Web Chat options here: www.lner.co.uk/support/
Support | LNER
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October 14, 2025 at 6:05 AM
Glad to hear! Will feed this back to our Catering Manager!
October 14, 2025 at 6:02 AM
Thank you for letting us know this! We’ll pass this on to our station team!
September 22, 2025 at 10:11 AM