Lightnews — Scholar-powered news

Reposted by London North Eastern Railway

Stuart Thomas @stuartthomas.bsky.social · 2d

🎙️Routes from @lner.co.uk is back!

Join new host Jenni Falconer with model, photographer and Special Constable Penny Lancaster as she tells all about life with Sir Rod Stewart.

Find Routes wherever you get your podcasts, or simply scan the QR code on the back of a seat on an LNER train.

1 1 1

London North Eastern Railway @lner.co.uk · 2d

Azuma is actually Japanese for East.

Our seats were ergonomically designed to provide support and comfort.

1 1

London North Eastern Railway @lner.co.uk · 2d

Hi Alex. Apologies, we don’t offer customer service over here yet. Are you able to contact our team on Facebook, Instagram or X? If not, we’d advise contacting our Customer Service team - full details including phone number and Web Chat options here: www.lner.co.uk/support/

Support | LNER

Got a question? We have the answers.

www.lner.co.uk

1

London North Eastern Railway @lner.co.uk · 2d

Glad to hear! Will feed this back to our Catering Manager!

London North Eastern Railway @lner.co.uk · 12d

Our chefs are back for another Railway 200 challenge!

Today we're cooking up British Rail's "Salad Special" from 1979 followed by our take on a cherry flan for dessert 🍒

Who will win in round two? Watch our YouTube video to find out 👇

youtu.be/XOcLScadfBY

Cooking British Rail food from 1979 | Railway Chefs Challenge

YouTube video by London North Eastern Railway

youtu.be

2 4

London North Eastern Railway @lner.co.uk · 19d

Can a modern train driver step into a steam locomotive and take the controls?

Jess is an expert in driving the high speed Azuma, and she had a Train Sim World crash course in Flying Scotsman, but now we’re putting her onto a real footplate at Stephenson Steam Railway 🚂

🔗 youtu.be/cjuUyeej90s

Can a modern train driver handle a steam train? 🚂

YouTube video by London North Eastern Railway

youtu.be

11

London North Eastern Railway @lner.co.uk · 20d

Thanks for sharing, John!

Our parsnip fritter salad — plant based and gluten free 👇

John Jones @johnjones.bsky.social · 21d

Amazing gluten free offering on @lner.co.uk first calss. Absolutely delicious and such great service by all staff in coach L on the 1030 Kings Cross to Edinburgh 👏👏👏

First class Lunch on LNER railway service in uk

5

Reposted by London North Eastern Railway

David Horne @davidhorne.bsky.social · 23d

Great to be in Leeds today with Mayor Tracy Brabin, MPs Alex Sobel and Fabian Hamilton and Leeds City Council to launch our @lner.co.uk partnership with Beryl Bikes. Arrive by train and hire an e-bike to explore the city! Dock it when you've finished!

A line-up of LNER Beryl Bikes with (L-R) Warrick Dent, Alex Sobel, Tracy Brabin, Fabian Hamilton and David Horne in front of Leeds station Queens Hotel

2 8

London North Eastern Railway @lner.co.uk · 24d

Thank you for letting us know this! We’ll pass this on to our station team!

1

London North Eastern Railway @lner.co.uk · 26d

To celebrate @railway200.bsky.social, we've challenged two LNER chefs to recreate three dishes from menus in the @railwaymuseum.bsky.social archives 🍽️

First up: beef olives and peas served in First Class on LNER services in 1939.

Tap below to watch now or save for later!

📺 youtu.be/vIihBVfT3-Y

Cooking an LNER dish from 1939 | Railway Chefs Challenge

YouTube video by London North Eastern Railway

youtu.be

3 8

Reposted by London North Eastern Railway

Stuart Thomas @stuartthomas.bsky.social · 28d

Customer service excellence is what everyone @lner.co.uk strives for day in, day out - so delighted for it to be recognised at the #nationalrailawards.

“Package For A Friend” - making period products available discreetly on trains and stations - is now being rolled out by other train operators.

LNER staff and host Nina Hossain with the award

1 6

Reposted by London North Eastern Railway

Capt. Osbert Twinge Bt. KCB. @rm86.bsky.social · 29d

Back in the UK, and I felt it'd be unseemly not to partake of @lner.co.uk's new menu.

Take it from me - the steak bavette is *gorgeous*. 😀

If you get a chance to enjoy 'steaks on a train', do!

2 1 8

London North Eastern Railway @lner.co.uk · Sep 7

Good luck to everyone taking part in the Great North Run! 🏃

A special mention for our LNER colleagues running to raise money for CALM this morning.

Please do check your journey home and leave plenty of time as Newcastle station may be busy.

LNER Azuma train arriving into Newcastle from the north with the skyline behind including the Tyne Bridge (including Great North Run signage), All Saints church, and the Glasshouse International Centre for Music.

16

London North Eastern Railway @lner.co.uk · Aug 31

We're celebrating the 175th anniversary of Queen Victoria officially opening Newcastle Central Station this weekend 🎉

Head to the LNER YouTube channel to uncover its hidden history in our new series (with an exclusive look at a secret tunnel and a climb up to the roof)

🔗 youtu.be/T5_zDi6md6Y

Blueprint style illustration with text reading "Station Secrets"

Blueprint style illustration of Newcastle Central Station at roof level

Blueprint style illustration of Newcastle Central Station at ground level

Blueprint style illustration of Newcastle Central Station at subway level

2 14

London North Eastern Railway @lner.co.uk · Aug 28

Hello, we do expect customers to consider those around them when travelling. I sincerely apologise that this is not the case on your service. Please speak with the Train Manager or another member of the onboard team to see if they are able to have a quiet word with them, or make an announcement.

2 2

London North Eastern Railway @lner.co.uk · Aug 28

Thank you, I will get this reported. ^Katie

1

London North Eastern Railway @lner.co.uk · Aug 28

Hello Nairn, I'm really sorry to see that. Please could you let me know which service you was travelling on and the seat number, so I can get this addressed? If you would like to leave a formal complaint, you can do so here; spkl.io/63321A3xA3 ^Katie

1

London North Eastern Railway @lner.co.uk · Aug 25

Sorry to hear your experience is not up to standards. The Cafe Bar may not have opened Eat at Your Seat as the train has just started its journey. You may be able to access it after 11:30am, once things are moving properly. There is no information from the train that the service is not available

2

London North Eastern Railway @lner.co.uk · Aug 22

If you would like to submit a formal complaint, you can do so by emailing the team at [email protected], and the team will respond to you directly.

1

London North Eastern Railway @lner.co.uk · Aug 22

I will pass this on to the team to investigate, Alex. My apologies.

1

London North Eastern Railway @lner.co.uk · Aug 21

The LNER portion will be available to book. Alex, other operators usually release tickets 6-8 weeks before departure.

1

London North Eastern Railway @lner.co.uk · Aug 21

Hello Adam, we're sorry for any discomfort caused. If there are available seats you are free to move to a more comfortable seat. We'll log your feedback about the design. ^Charlene

London North Eastern Railway @lner.co.uk · Aug 20

Hello Wolfie, could you please DM some further information and I might be able to help you? ^Katie

1

London North Eastern Railway @lner.co.uk · Aug 20

I will feed this back to relevant team. Thanks for your feedback. ^Jay

1

London North Eastern Railway @lner.co.uk · Aug 20

Also, just so you’re aware, although you’ll be booking your tickets through LNER, the train itself will be run by another operator. For the latest updates as you get closer to travelling, please keep an eye on: spkl.io/63324AM3aA. Thanks ^Jay