10/ Don’t let fear freeze you! Chris Mason: "The best operators take action." Use expert consulting if you’re unsure. The worst investment mistakes come from missing details or delaying improvements.

9/ Biggest difference between average & superstar owners? Chris Mason: "They have a plan. They implement it. They know their numbers, their market, their strengths." Chuck Post echoes: "Find out what people WANT & GIVE IT TO THEM."

8/ Want to supercharge your revenue? Clean, safe, well-marketed stores, plus modern payment options, promotions, and a hands-on—or well-trained hands-off—ownership culture. This isn’t about collecting quarters anymore.

7/ Tech isn’t the enemy! Card & digital payment systems open the door to rewards, promos, better data – and customers get on board, even in lower income areas. “Chris Mason: Promotions + card systems = happy loyal customers.”

6/ Valuation is trickier than you think! Chuck Post warns: Small mistakes in estimated monthly income (even $500!) can be MASSIVE losses in equity when you buy. DUE DILIGENCE saves you $30k, $60k, or more.

5/ Gone are the days of “set and forget.” Chuck Post drops the truth: “Laundromat owners are not just operators, they’re developers.” You NEED a plan. Analyze your market, know your competition, and act like a boss.

4/ Safety isn’t negotiable. Chris Mason made 60% of his regulars women by focusing on safety: bright lights, security cameras, attendants, and a welcoming vibe. If customers feel good, you win.

3/ #ProTip: Customer experience is EVERYTHING now. Chris Mason says, “If you don’t create a pleasurable customer experience, they won’t come back.” Clean stores, working machines, well-trained attendants = $$$.

2/ First things first: The laundromat game isn’t what it was 5, 10, or 30 years ago. Chuck Post & Chris Mason have seen it all – from quarters under mattresses to tech-powered pickups & delivery services.

1/ Are you ready for MAJOR shifts in the laundromat business? The latest Laundromat Resource Podcast with Chuck Post and Chris Mason drops some hard-earned wisdom every owner & aspiring owner needs to hear. #LaundromatLife