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Customer service was described as “the heart of the business.” What unique strategies have you implemented to boost customer experience in your store? Let’s share some best practices!
December 9, 2025 at 10:53 PM
Customer service was described as “the heart of the business.” What unique strategies have you implemented to boost customer experience in your store? Let’s share some best practices!
"Marketing 101... take a class or join us or Jordan for our programs and learn some of this stuff because it makes a monster difference in your revenues when you do these things right and be unafraid, be ready to invest."
— Chuck Post
— Chuck Post
December 9, 2025 at 5:52 PM
"Marketing 101... take a class or join us or Jordan for our programs and learn some of this stuff because it makes a monster difference in your revenues when you do these things right and be unafraid, be ready to invest."
— Chuck Post
— Chuck Post
Chuck Post and Chris Mason stressed that successful laundromat owners always have a plan and model to follow. If you could give one piece of advice to someone entering the industry, what would it be?
December 8, 2025 at 11:41 PM
Chuck Post and Chris Mason stressed that successful laundromat owners always have a plan and model to follow. If you could give one piece of advice to someone entering the industry, what would it be?
"If you do not create a customer experience that's pleasurable to them, they won't come back."
— Chris Mason
— Chris Mason
December 8, 2025 at 6:41 PM
"If you do not create a customer experience that's pleasurable to them, they won't come back."
— Chris Mason
— Chris Mason
The debate over coin vs. card systems was front and center in this episode. For those who’ve made the switch (or haven’t!), what were your biggest challenges or wins? How did your regular customers react to the change?
December 7, 2025 at 10:06 PM
The debate over coin vs. card systems was front and center in this episode. For those who’ve made the switch (or haven’t!), what were your biggest challenges or wins? How did your regular customers react to the change?
"People don’t not go to a laundry because it’s too expensive. They don’t go to a laundry because they don’t want to go into those steeping places with all those homeless people hanging out."
— Chuck Post
— Chuck Post
December 7, 2025 at 6:05 PM
"People don’t not go to a laundry because it’s too expensive. They don’t go to a laundry because they don’t want to go into those steeping places with all those homeless people hanging out."
— Chuck Post
— Chuck Post
The episode discussed the importance of knowing your numbers and market analysis. How often do you check your competition’s pricing and services? What has helped you stay competitive in your area?
December 6, 2025 at 10:06 PM
The episode discussed the importance of knowing your numbers and market analysis. How often do you check your competition’s pricing and services? What has helped you stay competitive in your area?
"I saw laundromats that were taking care of the customer base, were doing better in such a difficult time in the economy that that was the light bulb that said, hey, what a resilient industry this is."
— Chris Mason
— Chris Mason
December 6, 2025 at 6:05 PM
"I saw laundromats that were taking care of the customer base, were doing better in such a difficult time in the economy that that was the light bulb that said, hey, what a resilient industry this is."
— Chris Mason
— Chris Mason
Chuck and Chris talked about "fattening up the pie" in laundromat markets by improving operational quality and store cleanliness. What changes have YOU made in your laundromat to attract new customer segments? Have you seen a noticeable difference?
December 6, 2025 at 12:29 AM
Chuck and Chris talked about "fattening up the pie" in laundromat markets by improving operational quality and store cleanliness. What changes have YOU made in your laundromat to attract new customer segments? Have you seen a noticeable difference?
Smart Investments = Bigger Profits
December 5, 2025 at 10:28 PM
Smart Investments = Bigger Profits
"Action is what leads to success."
— Jordan Berry
— Jordan Berry
December 5, 2025 at 5:29 PM
"Action is what leads to success."
— Jordan Berry
— Jordan Berry
Unattended vs. Attended Models: What’s your experience with fully unattended or attended laundromats? Which model has worked best for you in terms of profits, headaches, or customer satisfaction?
December 4, 2025 at 10:20 PM
Unattended vs. Attended Models: What’s your experience with fully unattended or attended laundromats? Which model has worked best for you in terms of profits, headaches, or customer satisfaction?
🚀 THREAD: Lessons from Laundromat Industry Legends – How to WIN in Changing Times 💡
December 4, 2025 at 6:47 PM
🚀 THREAD: Lessons from Laundromat Industry Legends – How to WIN in Changing Times 💡
"Laundromat owners have a really cool opportunity to make a real difference in communities and make a real impact in communities while making good money doing it." — Jordan Berry
December 4, 2025 at 6:20 PM
"Laundromat owners have a really cool opportunity to make a real difference in communities and make a real impact in communities while making good money doing it." — Jordan Berry
✅ If you want actionable tips and real stories of laundromat transformation, this episode will have you fired up and ready to make your next move. Don’t just dream—take action!
Listen now and elevate your laundromat game!
vist.ly/4h8kt
Listen now and elevate your laundromat game!
vist.ly/4h8kt
December 4, 2025 at 5:14 PM
✅ If you want actionable tips and real stories of laundromat transformation, this episode will have you fired up and ready to make your next move. Don’t just dream—take action!
Listen now and elevate your laundromat game!
vist.ly/4h8kt
Listen now and elevate your laundromat game!
vist.ly/4h8kt
Community Impact: Jordan Berry says laundromats are one of the last places communities gather in person. Share an example of how your laundromat (or one you know) had a positive impact locally!
December 3, 2025 at 10:30 PM
Community Impact: Jordan Berry says laundromats are one of the last places communities gather in person. Share an example of how your laundromat (or one you know) had a positive impact locally!
"If you compare the equity potential and the tax benefits of real estate with the cash flow and tax benefits of laundromats, it’s like a match made in heaven." — Jordan Berry
December 3, 2025 at 5:29 PM
"If you compare the equity potential and the tax benefits of real estate with the cash flow and tax benefits of laundromats, it’s like a match made in heaven." — Jordan Berry
Tech Upgrades: Touch screens, loyalty cards, and software for managing multiple locations—the industry is catching up! What technology has made the biggest impact on your laundromat’s operations? Are you more “coin loyalist” or moving towards full card systems?
December 2, 2025 at 10:31 PM
Tech Upgrades: Touch screens, loyalty cards, and software for managing multiple locations—the industry is catching up! What technology has made the biggest impact on your laundromat’s operations? Are you more “coin loyalist” or moving towards full card systems?
You’ve got the basics: keeping the store clean, keeping the machines working, making sure people can actually give you money for the service, smiling at people, creating a welcoming culture.
December 2, 2025 at 6:36 PM
You’ve got the basics: keeping the store clean, keeping the machines working, making sure people can actually give you money for the service, smiling at people, creating a welcoming culture.
Real Estate Play: Buying the laundry business and the real estate: is it a “diamond on a ring” opportunity, or too risky for newbies? Who here owns the building, and how has that impacted your experience and profit?
December 1, 2025 at 10:10 PM
Real Estate Play: Buying the laundry business and the real estate: is it a “diamond on a ring” opportunity, or too risky for newbies? Who here owns the building, and how has that impacted your experience and profit?
“If you just do the basics and you do them really well, you’re already ahead of 98% of your competition.” — Brien Gearin
December 1, 2025 at 6:09 PM
“If you just do the basics and you do them really well, you’re already ahead of 98% of your competition.” — Brien Gearin
Due Diligence Dilemmas: Jordan Berry talks about the importance—and the struggle—of verifying income in a cash business. What creative approaches have you used or heard of for reliable due diligence in laundromat (or other cash-centric) deals?
November 30, 2025 at 10:09 PM
Due Diligence Dilemmas: Jordan Berry talks about the importance—and the struggle—of verifying income in a cash business. What creative approaches have you used or heard of for reliable due diligence in laundromat (or other cash-centric) deals?
Fixer Upper Stories: Have you ever bought a "zombie mat" or a fixer-upper business? What were your biggest surprises or lessons learned in turning it around?
November 30, 2025 at 10:08 PM
Fixer Upper Stories: Have you ever bought a "zombie mat" or a fixer-upper business? What were your biggest surprises or lessons learned in turning it around?
“Nobody grows up dreaming about owning a laundromat...but here I am, and here’s how it came to be.” — 𝐉𝐨𝐫𝐝𝐚𝐧 𝐁𝐞𝐫𝐫𝐲
November 30, 2025 at 5:51 PM
“Nobody grows up dreaming about owning a laundromat...but here I am, and here’s how it came to be.” — 𝐉𝐨𝐫𝐝𝐚𝐧 𝐁𝐞𝐫𝐫𝐲
"This is a great business to be in for the business itself, but it's one of the last places communities gather in person. And laundromat owners have a really cool opportunity to make a real impact in communities while making good money doing it." — 𝐉𝐨𝐫𝐝𝐚𝐧 𝐁𝐞𝐫𝐫𝐲
November 29, 2025 at 5:50 PM
"This is a great business to be in for the business itself, but it's one of the last places communities gather in person. And laundromat owners have a really cool opportunity to make a real impact in communities while making good money doing it." — 𝐉𝐨𝐫𝐝𝐚𝐧 𝐁𝐞𝐫𝐫𝐲