It’s like an interview question:

Customer being a monster—should you:

Get your manager? ✅

Be racist? ❌

I’m not trying to justify abuse of workers, of course!

I’m just saying that its ridiculous to twist this to justify her racism because the customer was (allegedly) mean. We deal with mean customers EVERY DAY. Most people, normal people, do NOT resort to racist abuse of the customer.

And I’d bet money that the racists defending her are also the same entitled customers who spat at me or threw shit at me when I didn’t give them what they wanted, with the full expectation that I’d take their abuse because “The customer is always right.”

Fuck anyone defending CinnaRacist.

What the Cinnabon woman did is inexcusable. Period.

This isn’t about the age of the employee or where they live or grew up. This was a woman empowered to hurl racist abuse because she did not believe there would be consequences for being racist.

That was a real interaction.

And despite being cursed at and later having the empty tub of body butter thrown at my head, I just smiled and affirmed that her (ridiculously unreasonable) demand was valid and I was so sorry I couldn’t help her with her request.

Customer: “The customer is always right, you stupid little shit. Give me my money back or go get your manager to do it.”

Me: “I’m sorry I cannot give you a full refund for an empty tub of body butter because you didn’t know you didn’t like it until you used it all. I’ll go get my manager, ma’am.”

I worked retail and service industry in high school and college because I was a broke-ass student. The idea of ever saying a word that was anything less than friendly, fawning, and flattering to a customer is unimaginable me!

Seriously!

I could write a series of books about the abuse I had to take from customers. And if I didn’t take the abuse with a smile on my face, I’d get written up.

And despite that customer abuse, *not once* did I ever even think to say racist shit about a customer. Not once.

God they're so whiny considering they're the most powerful people on earth. "Whinge whinge whine whine wahhhhhhhhhh my penis" 24/7.

I’ve been sitting here, trying to think of something to say, but… there just aren’t words except “Yeah, sounds about white.”

That’s just horrible. On what planet do people think dressing animals as Black characters is a good idea?

Like, did they even have a millisecond where they paused and wondered, “Hm. I wonder if this could be construed as racist.”