Darren Shaw
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whitespark.ca
Darren Shaw
@whitespark.ca
1.8K followers 680 following 990 posts
🔹 Founder of Whitespark.ca: local SEO software and services. 🔹 Local SEO educator with 36,000+ newsletter subscribers, 8,000+ YouTube subscribers, and 2,000+ email course sign-ups. 🔹 In charge of the annual Local Search Ranking Factors Survey
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P.S. Full episode is up on YouTube, Apple Podcasts, and Spotify. Reviews are always appreciated 🙏 as long as you’re not planning to message us afterward asking for money to change them.
🚨 Review extortion is real: scammers leave 1-star reviews, then demand cash to remove them. It’s been happening for years, but Google finally acknowledged it and shared how to report it (via @rustybrick.com).

We cover this and more in the new episode of The Whitespark Local Update! 👇
Review Extortion, AI Content Audit Assistant & a Pair of Shorts | E8 The Whitespark Local Update
YouTube video by Whitespark
youtu.be
I tend to rant about businesses not listing their pricing online, and turns out, I’m not alone. @krystaltaing.bsky.social’s study shows missing pricing drives customers to competitors. @miriamellis.bsky.social covers this and +5 more local website must-haves on the Whitespark blog. Checklist below!!
6 Must-Have Elements for a High-Converting Local Business Website
This article looks at 6 conversion-making fine details that are consistently missing from the websites of small-to-enterprise local brands.
whitespark.ca
And please, if you like what we are doing, drop us a comment or a review wherever you listen to podcasts. We truly appreciate your feedback ❤️
Is citation consistency making a comeback? I know I’ve said it doesn’t matter much anymore, but what if it does for LLMs?

@clairecarlile.bsky.social and I talk about this and more on the pod this week! 👇

You can watch the new episode below or listen on Apple Podcasts or Spotify.
Bing Bombs Big Time, Local SEO is Thriving, Citation Consistency | E7 The Whitespark Local Update
YouTube video by Whitespark
youtu.be
Help me get back to 45k active subscribers?

If you like local search, you’ll love my emails. Google “Whitespark Local Insider Newsletter” to subscribe.
It also helps with:

- Reducing costs
- Cleaner data (A smaller, more engaged list = better open rates and better metrics overall. Cut the dead weight that’s messing up your numbers.)
If thousands of people never open your emails, that hurts your sender reputation and pushes your emails to the spam folder. Removing unengaged subscribers helps your emails land in real inboxes.
My newsletter just hit 45,000 subscribers 🎉 Then I deleted 822.

I highly recommend cleaning your email list monthly. Here’s why:

I mostly do this to improve deliverability. Email providers assign a spam score to your sending email.
Here’s the first page of the table as a gesture of goodwill 😁
Can an e-commerce business have a Google Business Profile? What about a practitioner in a multi-practitioner business? Or a business within a business?

@miriamellis.bsky.social’s new guide gives you all the answers. Get the full guide, the GBP Eligibility Summary table, and more below! 👇
Can Your Business Be on Google? A Guide to GBP Eligibility by Business Type
This guide will help you discover which model your business falls under according to Google, and whether it's eligible for a Google Business Profile.
whitespark.ca
It’s basically a combination of “chunking” + “ranch SEO”: You blow some chunks onto the main page (inside podcast joke with @clairecarlile.bsky.social - E4), and then build out your ranch with the dedicated pages: “Chunk Ranching”
5️⃣ Bonus tip: If you’ve got 20 FAQs, don’t drop them all at once. Publish ~8 at a time, then cycle them weekly. For example, remove 3, add 3 new ones (it keeps your content fresh, and Google likes that).
Why not both?! Here’s a strategy we’re calling “Chunk Ranching” 🐄:

1️⃣ Figure out the common questions around your topic.
2️⃣ Add them to a FAQ section on your page.
3️⃣ Answer each question *briefly* right there.
4️⃣ Then link each question to a dedicated page that answers it in depth.
You do some query fan-out research and end up with 10+ sub-questions. But now what?

👉 Should you cram all questions into one mega-page?

👉 Or create a separate page for each question?
I don't know what you mean by "carewords"
You can also listen to it on Apple Podcasts or Spotify!

And please leave us a comment or a review wherever you listen to it — we highlight some of your wonderful feedback in this episode, and we really appreciate everything you say ❤️
Apparently, businesses can now LOSE all their reviews if they ask for them at the register? 🤔

@clairecarlile.bsky.social and I discuss @claudiatomina.bsky.social’s report on this issue and MORE on today’s episode of the Whitespark Local Update podcast!

Watch the episode below! 👇
The Future of AI Search, Suspensions Surge & Google's Insights Tool | E6 The Whitespark Local Update
YouTube video by Whitespark
youtu.be
💡 How to get keywords in your reviews:

Lucky for you, @miriamellis.bsky.social wrote this awesome guide on how to get keyword-rich reviews, including 3 review request templates to make it super easy.

Just Google “The Ultimate Review Request Templates Whitespark” to get the templates.
7️⃣ Ask Maps About This Place Feature:

Google is phasing out the old Q&A section and replacing it with an AI-powered feature that pulls answers from customer reviews. This means reviews with detailed info (and the right keywords) are more valuable than ever.
6️⃣ AI Review Summaries

Google's AI generates review summaries by analyzing common sentiments and tips from customer feedback.
5️⃣ AI Editorial Summaries

Google’s AI-generated business summaries pull concepts from reviews (e.g., "cozy”) to describe your business. While uneditable, encouraging customers to include specific keywords in their reviews can influence the AI to emphasize aspects most beneficial to your business.
🤔 One could argue that this contradicts the Sterling Sky assertion that keywords in reviews do not impact rankings - at least for restaurants.
Claudia Tomina discovered that:

1. The menu highlights section impacts rankings.
2. Keywords in reviews impact the Menu Highlights section.
3. Therefore, when you get a menu highlight for a term mentioned in your reviews, you'll rank better for that term.
4️⃣ Menu Highlights (restaurants)

The Menu Highlights are generated from customer reviews and photos, kind of like Place Topics.