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⤷ Review key metrics
⤷ Update your RACI
⤷ Check your personal process controls
⤷ Review key metrics
⤷ Update your RACI
⤷ Check your personal process controls
⤷ Set clear boundaries
⤷ Schedule deep work
⤷ Protect your energy
Remote demands demands intentional breaks.
⤷ Set clear boundaries
⤷ Schedule deep work
⤷ Protect your energy
Remote demands demands intentional breaks.
Build sustainable remote processes with:
⤷ Clear documentation
⤷ Measurable outcomes
⤷ Continuous improvement
Focus on scalable solutions.
Build sustainable remote processes with:
⤷ Clear documentation
⤷ Measurable outcomes
⤷ Continuous improvement
Focus on scalable solutions.
1/ Map critical processes
2/ Define clear roles
3/ Standardize workflows
4/ Monitor metrics
5/ Apply PDCA cycles
Excellence is systematic.
1/ Map critical processes
2/ Define clear roles
3/ Standardize workflows
4/ Monitor metrics
5/ Apply PDCA cycles
Excellence is systematic.
⤷ Understand your system
⤷ Measure variation
⤷ Test assumptions
⤷ Trust your team
Remote excellence starts with systems thinking.
⤷ Understand your system
⤷ Measure variation
⤷ Test assumptions
⤷ Trust your team
Remote excellence starts with systems thinking.
Remote teams use:
⤷ Scheduled touchpoints
⤷ Visual management boards
⤷ Clear documentation
Kanban principles drive better collaboration than hallway conversations.
Remote teams use:
⤷ Scheduled touchpoints
⤷ Visual management boards
⤷ Clear documentation
Kanban principles drive better collaboration than hallway conversations.
⤷ Value Stream Mapping
⤷ Standard Operating Procedures
⤷ Control Charts
Create structure without micromanagement.
Drive performance through clear processes and data.
⤷ Value Stream Mapping
⤷ Standard Operating Procedures
⤷ Control Charts
Create structure without micromanagement.
Drive performance through clear processes and data.
1/ Process transparency
2/ Decision velocity
Value Stream Mapping creates clarity across locations.
Focus on these pillars to drive remote excellence and reduce waste.
1/ Process transparency
2/ Decision velocity
Value Stream Mapping creates clarity across locations.
Focus on these pillars to drive remote excellence and reduce waste.
The Theory of Constraints states every system has at least one bottleneck.
In offices, these can be masked by quick fixes.
And remote work exposes bottlenecks.
This isn't a problem. It's an opportunity to redesign for clarity and speed.
The Theory of Constraints states every system has at least one bottleneck.
In offices, these can be masked by quick fixes.
And remote work exposes bottlenecks.
This isn't a problem. It's an opportunity to redesign for clarity and speed.
Remote work demands:
⤷ Better process management
⤷ Clear decision-making
⤷ Focused value delivery
Lean Six Sigma drives remote excellence through data and structure.
Remote work demands:
⤷ Better process management
⤷ Clear decision-making
⤷ Focused value delivery
Lean Six Sigma drives remote excellence through data and structure.
⤷ Review this week’s gut calls
⤷ Compare to outcomes
⤷ Document patterns
⤷ Plan focus areas
Use the Recognition-Primed Decision Model as your guide.
⤷ Review this week’s gut calls
⤷ Compare to outcomes
⤷ Document patterns
⤷ Plan focus areas
Use the Recognition-Primed Decision Model as your guide.
⤷ Step away
⤷ Recharge
⤷ Reflect
⤷ Return stronger
System 1 thinking works best with a clear mind.
⤷ Step away
⤷ Recharge
⤷ Reflect
⤷ Return stronger
System 1 thinking works best with a clear mind.
Presently:
⤷ Intuition is undervalued
⤷ Data dominates
In the future, I imagine that:
⤷ AI enhances intuition
⤷ Balanced approach
⤷ Formal intuition training
The SECI Model can bridge this gap.
Presently:
⤷ Intuition is undervalued
⤷ Data dominates
In the future, I imagine that:
⤷ AI enhances intuition
⤷ Balanced approach
⤷ Formal intuition training
The SECI Model can bridge this gap.
1/ Document gut feelings
2/ Compare with data
3/ Identify patterns
4/ Make decisions
5/ Track results
6/ Refine approach
The Cynefin Framework guides when to apply each step.
1/ Document gut feelings
2/ Compare with data
3/ Identify patterns
4/ Make decisions
5/ Track results
6/ Refine approach
The Cynefin Framework guides when to apply each step.
⤷ Situation recognition
⤷ Option evaluation
⤷ Mental simulation
Each step uses System 1 thinking. Then System 2 validates.
⤷ Situation recognition
⤷ Option evaluation
⤷ Mental simulation
Each step uses System 1 thinking. Then System 2 validates.
Every project
Every challenge
Every success
Every failure
All calibrate this tool.
The SECI Model shows how to sharpen it further.
Every project
Every challenge
Every success
Every failure
All calibrate this tool.
The SECI Model shows how to sharpen it further.
⤷ Objective
⤷ Replicable
⤷ Scalable
Intuition:
⤷ Fast
⤷ Pattern-based
⤷ Experience-driven
Recognition-Primed Decision Model shows how to use both.
⤷ Objective
⤷ Replicable
⤷ Scalable
Intuition:
⤷ Fast
⤷ Pattern-based
⤷ Experience-driven
Recognition-Primed Decision Model shows how to use both.
1/ Guide initial investigation
2/ Prioritize focus areas
3/ Make quick decisions
4/ Read team dynamics
5/ Anticipate customer needs
The Cynefin Framework shows when each applies.
1/ Guide initial investigation
2/ Prioritize focus areas
3/ Make quick decisions
4/ Read team dynamics
5/ Anticipate customer needs
The Cynefin Framework shows when each applies.
They balance data with intuition.
The SECI Model explains why:
⤷ Convert tacit knowledge to explicit
⤷ Share experiential insights
⤷ Build collective wisdom
Success leaves clues. Watch the winners.
They balance data with intuition.
The SECI Model explains why:
⤷ Convert tacit knowledge to explicit
⤷ Share experiential insights
⤷ Build collective wisdom
Success leaves clues. Watch the winners.
Your intuition is pattern recognition from years of experience.
Kahneman’s System 1 thinking shows why:
⤷ Rapid pattern matching
⤷ Subconscious processing
⤷ Early warning detection
Data validates. Intuition guides.
Your intuition is pattern recognition from years of experience.
Kahneman’s System 1 thinking shows why:
⤷ Rapid pattern matching
⤷ Subconscious processing
⤷ Early warning detection
Data validates. Intuition guides.
SSS is a weekly newsletter/blog answering process excellence experience questions – and how YOU can start implementing solutions to these questions next week.
SSS is a weekly newsletter/blog answering process excellence experience questions – and how YOU can start implementing solutions to these questions next week.
Evaluate your organization's approach through this diagnostic designed to uncover both technical and cultural opportunities: https://www.syswellconsulting.com/quiz/
Evaluate your organization's approach through this diagnostic designed to uncover both technical and cultural opportunities: https://www.syswellconsulting.com/quiz/
⤷ Map current capabilities
⤷ Define future requirements
⤷ Calculate process stability
⤷ Measure customer impact
⤷ Plan transformation steps
⤷ Map current capabilities
⤷ Define future requirements
⤷ Calculate process stability
⤷ Measure customer impact
⤷ Plan transformation steps
⤷ Process stability < 3 sigma
⤷ Customer touchpoints undefined
⤷ Exception handling unclear
Use the Theory of Constraints to identify real constraints first.
⤷ Process stability < 3 sigma
⤷ Customer touchpoints undefined
⤷ Exception handling unclear
Use the Theory of Constraints to identify real constraints first.
Value Stream shows:
⤷ Process flow
⤷ Time waste
⤷ Constraints
Customer Journey reveals:
⤷ Pain points
⤷ Experience gaps
⤷ Automation opportunities
The overlap between these maps reveals where automation delivers maximum impact.
Value Stream shows:
⤷ Process flow
⤷ Time waste
⤷ Constraints
Customer Journey reveals:
⤷ Pain points
⤷ Experience gaps
⤷ Automation opportunities
The overlap between these maps reveals where automation delivers maximum impact.