Provocarea pentru bănci nu mai este doar să atragă clienți, ci să-i păstreze.

Systems thinking teaches you to see beyond features, metrics, or teams, to notice the patterns that keep shaping results. For product managers, that’s not theory, it’s how you stop firefighting and start understanding why things happen the way they do.

“In the place where I am now, I look back over my life. What message do I want to leave?”

Let’s get one thing straight: not every shiny new product or feature is an innovation.

Scaling is about guiding customers through five stages and making each of these stages reliable. A good first encounter leads to activation. Activation builds repetition. Repetition grows loyalty. Loyalty fuels referral. It looks like momentum, but it’s really discipline.

What looks effortless usually takes more work than we think.

On a late seaside vacation with my son, I try a digital detox and quickly see how hard it is to unplug. Even for someone working in digital, the pull is strong. That’s the technology trap: tools that promise freedom often deliver dependency, and the only way out is learning where to draw the line.

Money can be replenished. Data, once out, multiplies. We already trust banks with our savings, but do we trust them, or anyone else, with our data? Privacy isn’t about hiding; it’s about knowing who holds your data, what they do with it, and whether you can live without the fear of it being exposed or misused.

Surveys tell you stories. Fieldwork tells you the truth. Product managers need both, especially if they want to bridge the gap between what customers say and what they actually do.

A team’s strategy is not defined by what’s written down on those beautifully crafted slide decks, but by what the team pays attention to together, consistently, over time. Yes, you've got it: I hate those slide decks.

I’m not into productivity hacks or self-help mantras. I just like getting things done. And oddly enough, some of the mental quirks we’re taught to avoid can actually help. This is about how a bit of self-deception, when paired with process and persistence, can quietly push us forward.