Author | Lightnews

Ivan Kotzev @ivankotzev.bsky.social · 4h

CCI Global acquired Ukrainian/Bulgarian #CXServices provider AviaContact specialized in the #travel sector. CCI adds its first European delivery site, 17th overall

@nhinsight.bsky.social

cciglobal.com/cci-acquires...

cciglobal.com

1

Ivan Kotzev @ivankotzev.bsky.social · 8h

New Firstsource #CXTransformation profile. Clients looking for a #CXServices vendor w/ strong #AI-powered technology portfolio addressing CX sub-processes for BFS, healthcare, telecom & strong revenue generation capability, should consider this profile.

research.nelson-hall.com/search/?&avp...

Ivan Kotzev @ivankotzev.bsky.social · 23h

My new #NelsonHall vendor assessment analyzes
Concentrix's offerings and capabilities in CX Services Transformation: sowo.kr/SeJVEJ23

#CXServices #CX #AI #GenAI #agenticAI

Ivan Kotzev @ivankotzev.bsky.social · 1d

New #NelsonHall #CXTransformation #NEAT are now published. 23 vendors featured across capabilities:
➡️Overall
➡️Customer Experience Improvement
➡️Revenue Generation
➡️Cost Optimization.

@nhinsight.bsky.social

reimagine.nelson-hall.com/neat-reports...

Ivan Kotzev @ivankotzev.bsky.social · 1d

Capita awarded four year #CXServices contract by TfL

@nhinsight.bsky.social

contact-centres.com/transport-fo...

Transport for London (TfL) Awards Contact Centre Services Contract to Capita

Transport for London (TfL) Awards 4 year Contact Centre Services Outsource Contract to Capita - Contact Centre Outsource

contact-centres.com

Reposted by Ivan Kotzev

NelsonHall @nhinsight.bsky.social · 5d

New #NelsonHall blog post: 'Wipro Driving an AI-Powered Consulting-Led Approach' – research.nelson-hall.com/blogs-webcas...

#AI #GenAI #agenticAI #BFSI #ITservices

1 1

Ivan Kotzev @ivankotzev.bsky.social · 3d

Mplus completes the acquisition of Valoris, a Romanian 🇷🇴 #CXServices provider with €7.3m revenues

@nhinsight.bsky.social

mplusgroup.eu/insights/mpl...

Mplus Successfully Completes Acquisition of Valoris, Leading CX Provider in Romania

mplusgroup.eu

Reposted by Ivan Kotzev

NelsonHall @nhinsight.bsky.social · 7d

New #NelsonHall blog post: 'Strategic Shifts in #HRTechnology: #AI, #Talent, #Experience' – research.nelson-hall.com/blogs-webcas...
#HR #HRTech #AgenticAI #WFM #EX #HCM #hrtech2025

1 1

Ivan Kotzev @ivankotzev.bsky.social · 5d

Rachael Stormonth's recent blog post offered @nhinsight.bsky.social's perspective on the significance of
@capgeminiglobal.bsky.social's acquisition of WNS, which has now completed: sowo.kr/hBGsqzf6
#ITservices #BPS #AgenticAI #GenAI #AI #CX #CXservices #GCC

Nelson Hall

Success through insight

sowo.kr

Ivan Kotzev @ivankotzev.bsky.social · 5d

Capgemini closes the acquisition of WNS. WNS delists from NYSE

@nhinsight.bsky.social

wnsnorthamerica.gcs-web.com/news-release...

WNS Announces Closing of Acquisition by Capgemini | WNS Holdings Ltd.

wnsnorthamerica.gcs-web.com

Ivan Kotzev @ivankotzev.bsky.social · 6d

HGS opened second #CXServices center in #Manila, its fourth in the country. The site will add ~1k new roles in the next 24 months.

@nhinsight.bsky.social

hgs.cx/newsroom/pre...

HGS Opens a New Intelligent Experience Hub in Manila, Philippines

HGS today announced the opening of a new intelligent experience hub in Manila, Philippines. The new facility enhances the company’s ability to deliver technology-enabled solutions to clients while pro...

hgs.cx

Ivan Kotzev @ivankotzev.bsky.social · 7d

IGT Solutions partners with NiCE through their Strategic Partner Programme, as a Services Provider Partner (SPP)

www.igtsolutions.com/media/press-...

IGT Solutions Expands Strategic Partnership with NiCE to create better Experiences for its Clients

Press ReleaseIGT Solutions Expands Strategic Partnership with NiCE to create better Experiences for its Clients [India, October 14, 2025] IGT Solutions, a leading provider of digital and data-driven t...

www.igtsolutions.com

Ivan Kotzev @ivankotzev.bsky.social · 8d

Movate partners with Reef.ai for predictive revenue intelligence

#RevenueGeneration @nhinsight.bsky.social

www.movate.com/movate-and-r...

Reef.ai | The Net Retention Engine, AI for Customer Data & Scoring

Improve revenue outcomes with AI-powered customer scoring. Accelerate growth, reduce costs, and retain customers!

Reef.ai

Ivan Kotzev @ivankotzev.bsky.social · 8d

Capita completes the sale of Western Mortgage Services business assets

#mortgageprocessing #BFS @nhinsight.bsky.social

www.capita.com/news/capita-...

Capita completes sale of Western Mortgage Services Limited’s mortgage servicing business assets

The sale of the mortgage servicing business assets of Capita plc entity Western Mortgage Services Limited (WMSL) to Topaz Finance Limited (the Buyer) has completed.

www.capita.com

Ivan Kotzev @ivankotzev.bsky.social · 8d

Fusion CX completes the acquisition of Scribe.ology which provides in-facility and remote scribe and documentation services to hospitals, clinics, emergency departments, and telehealth providers

#healthcare @nhinsight.bsky.social

www.fusioncx.com/news-room/sc...

Fusion CX Honored with Bronze Stevie Award for Customer Service Team of the Year

Fusion CX has been recognized with the Bronze Stevie® Award for Customer Service Team of the Year at the 2025 Stevie® Awards held in Lisbon, Portugal, on October 10 (Friday).

www.fusioncx.com

Ivan Kotzev @ivankotzev.bsky.social · 12d

New Alorica #CXTransformation profile. Clients looking for a vendor with strong CCaaS expertise, mature talent management practice, active investments in next-gen #ConversationalAI, and advanced #AIVoice capability, should consider this profile.

research.nelson-hall.com/search/?&avp...

Ivan Kotzev @ivankotzev.bsky.social · 13d

TaskUs to remain a public company after it did not receive from stockholders the votes necessary to approve the take-private transaction

#CXServices @nhinsight.bsky.social

ir.taskus.com/news-release...

ir.taskus.com

Reposted by Ivan Kotzev

NelsonHall @nhinsight.bsky.social · 19d

Mike Smart has published a new #NelsonHall blog post: '@UiPath Demonstrates Resilient #AgenticAutomation of End-to-End Processes' – research.nelson-hall.com/blogs-webcas...
#GenAI #AI #BPM

1 1

Ivan Kotzev @ivankotzev.bsky.social · 16d

New Startek #CXTransformation profile is online. Clients looking for a #CXServices vendor with a mature #GenAI talent management stack, sizable investments in #AI training, and a dedicated mid-market CXS offering should consider this profile.

research.nelson-hall.com/search/?&avp...

Ivan Kotzev @ivankotzev.bsky.social · 19d

Alorica opens 2nd site in #Bengaluru, in Bhartiya City to reach ~1.5k people in India

#CXServices @nhinsight.bsky.social

www.alorica.com/news/detail/...

Alorica’s Business Triples in India

Global CX Leader Rapidly Expands in Bangalore and Mohali, Hiring Thousands to Meet Demand IRVINE, Calif., October 2, 2025 — Alorica Inc., a global leader in digitally powered customer experience...

www.alorica.com

Ivan Kotzev @ivankotzev.bsky.social · 21d

Atento with a new brand identity and repositions for Business Transformation Outsourcing (BTO)

#CXServices #CXTransformation #BTO @nhinsight.bsky.social

atento.com/en/imprensa_...

Atento in Atento Unveils New Brand Identity, Reinforcing Global Leadership in Business Transformation Outsourcing (BTO)

The new visual identity underscores the maturity of its BTO strategy and its focus on technology solutions that democratize AI in customer experience. More than 150 clients are already leveraging Aten...

atento.com

Ivan Kotzev @ivankotzev.bsky.social · 21d

Konecta opens 218 ppl #CXServices center in #Shkodër, Albania its largest in the country

#nearshore #multilingual @nhinsight.bsky.social

konecta.com/news-insight...

Konecta Expands in Albania | New Scutari Site Enhances CX & BPO Services

Konecta opens a 1,000 sqm facility in Scutari, Albania, supporting 218 employees and delivering exceptional customer experience and end-to-end BPO services for leading multinational clients.

konecta.com

Ivan Kotzev @ivankotzev.bsky.social · 22d

New @nhinsight.bsky.social blog: 'Capita Experience Repositions for Transformative #CXServices' from this month's inaugural Connect event to showcase the reinvented Capita Experience division.

#CXTransformation #GenAI #AI

research.nelson-hall.com/blogs/?avpag...

Ivan Kotzev @ivankotzev.bsky.social · 22d

Ströer completes the acquisition of AMEVIDA, adding ~2k outbound sales experts across Germany.

#CXServices #MergersAndAcquisitions @nhinsight.bsky.social

www.stroeer.de/newsroom/pre...

Presse

www.stroeer.de

Ivan Kotzev @ivankotzev.bsky.social · 23d

Intouch CX expands in #Cairo 🇪🇬, adding 400 new roles for French and Spanish support

#CXServices @nhinsight.bsky.social

www.intouchcx.com/thought-lead...

IntouchCX Strengthens Cairo Presence with 400 New Jobs on Its Two-Year Egypt Anniversary - IntouchCX

Investment in Cairo continues as IntouchCX opens 400+ new roles for people looking to develop […]

www.intouchcx.com