TELUS Digital launches a new brand identity and integrates WillowTree and Gerent brands under TELUS Digital.
#CXTransformation #CXServices #DigitalTransformation
@nhinsight.bsky.social
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#CXTransformation #CXServices #DigitalTransformation
@nhinsight.bsky.social
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September 24, 2025 at 3:57 AM
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New Startek #CXTransformation profile is online. Clients looking for a #CXServices vendor with a mature #GenAI talent management stack, sizable investments in #AI training, and a dedicated mid-market CXS offering should consider this profile.
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October 6, 2025 at 11:11 AM
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Capgemini teams up with Google Cloud to deploy agentic AI and transform CX across sectors. Big moves in enterprise AI.
Know More: https://tinyurl.com/3um7zhdb
#AIleadership #CXtransformation #Capgemini #GoogleCloud #ittechpulse #bestplacetowork
Know More: https://tinyurl.com/3um7zhdb
#AIleadership #CXtransformation #Capgemini #GoogleCloud #ittechpulse #bestplacetowork
April 10, 2025 at 3:22 PM
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Thanks Armatis for the #CXTransformation 2025 briefing. Strengths: dedicated standalone #CX consulting and technology practices, domain expertise in energy & utilities, VOC analytics, tool stack with #GenAI-based knowledge assist, QA, workflow orchestration, & #automation.
@nhinsight.bsky.social
@nhinsight.bsky.social
January 16, 2025 at 4:13 PM
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Thanks VXI Global for the #CXTransformation 2025 briefing. Strengths include a dedicated CX Acceleration team, expertise in channel optimization, especially social media, knowledge management as a service, GenAI-based tech for employee lifecycle management & AI copilot
@nhinsight.bsky.social
@nhinsight.bsky.social
November 20, 2024 at 4:57 PM
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Thanks VXI Global for the #CXTransformation 2025 briefing. Strengths include a dedicated CX Acceleration team, expertise in channel optimization, especially social media, knowledge management as a service, GenAI-based tech for employee lifecycle management & AI copilot
#CX @nhinsight.bsky.social
#CX @nhinsight.bsky.social
November 20, 2024 at 4:53 PM
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New VXI Global #CXTransformation profile. Clients looking for a #CXservices vendor with a mature end-to-end talent management stack, industry-aligned #GenAI-powered knowledge management IP, & expertise in building social media, should consider this profile.
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August 1, 2025 at 8:22 PM
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New InfosysBPM #CXTransformation profile. Clients looking for
a vendor with an advanced CX operations transformation framework, strong technical support and product support expertise, and experience in virtual assistants, should consider this profile.
research.nelson-hall.com/search/?&avp...
a vendor with an advanced CX operations transformation framework, strong technical support and product support expertise, and experience in virtual assistants, should consider this profile.
research.nelson-hall.com/search/?&avp...
September 4, 2025 at 9:40 PM
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Thanks @teleperformance-gp.bsky.social for the #CXTransformation 2025 briefing. Strengths include framework for developing emotional intelligence of employees w/ #AI tech for transformation, cloud tech stack organized by microservices w/ multi-app front end, outcome-based transformation models 1/2
January 17, 2025 at 5:55 PM
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Thanks Firstsource for the #CXTransformation 2025 briefing. Strengths include utilization of machine translation, unified AI-first ops framework, deployments of #AI-empowered agent upskilling & management, next-level digital channel enablement, & investment in #GenAI ops.
@nhinsight.bsky.social
@nhinsight.bsky.social
November 28, 2024 at 2:09 PM
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Unlock the future of customer service with AI! Enhance experiences, drive loyalty, and personalize interactions. Discover our innovative solutions today! 🌟🤖
👉 Visit: [inoru.com](https://www.inoru.com/)
#CustomerExperience #AI #Innovation #BusinessGrowth #CXTransformation #Inoru
👉 Visit: [inoru.com](https://www.inoru.com/)
#CustomerExperience #AI #Innovation #BusinessGrowth #CXTransformation #Inoru
January 12, 2025 at 8:05 AM
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New Armatis #CXTransformation profile now published. Clients looking for a #CXServices vendor w/ standalone technology development arm, #AI-driven operational transformation expertise, & mature agent assist framework w/ IP, should consider this profile.
research.nelson-hall.com/search/?&avp...
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July 14, 2025 at 2:16 PM
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Thanks Startek for the #CXTransformation 2025 briefing. Strengths: proprietary #AI suite for talent management, agent augmentation & performance optimization, sizable AI coaching portfolio, investments in capacity management, & plans to integrate #GenAI w/ real time insights
@nhinsight.bsky.social
@nhinsight.bsky.social
December 4, 2024 at 11:32 AM
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🤖 Aisa-X | Smarter Customer Journeys Start Here 🚀
✨ Personalized at every step.
⚙️ Powered by AI + the human touch.
substack.com/home/post/p-...
#AisaX 🤖 #CustomerExperience 🌟 #AIinBusiness 🔍 #CXTransformation 💬 #DigitalCustomerJourney 🚀
✨ Personalized at every step.
⚙️ Powered by AI + the human touch.
substack.com/home/post/p-...
#AisaX 🤖 #CustomerExperience 🌟 #AIinBusiness 🔍 #CXTransformation 💬 #DigitalCustomerJourney 🚀
Aisa-X | Crafting Smarter Customer Journeys: The AI Transformation Playbook
In the ever-evolving digital marketplace, creating seamless customer journeys is key to driving loyalty and business growth.
substack.com
April 21, 2025 at 6:17 AM
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ivankotzev.bsky.social has published a new #NelsonHall blog post: 'Capita Experience Repositions for Transformative CX Services' – research.nelson-hall.com/blogs-webcas...
#CX #CXservices #CXTransformation #GenAI #AgenticAI #AI #BPO
#CX #CXservices #CXTransformation #GenAI #AgenticAI #AI #BPO
September 30, 2025 at 1:57 PM
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New TELUS Digital #CXTransformation profile. Clients looking for a vendor with a dedicated #GenAI and #agenticAI development platform with proprietary CX applications, strong trust and safety practice, & mature #AI operations, should consider this profile.
research.nelson-hall.com/search/?&avp...
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September 11, 2025 at 3:15 PM
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Thanks Transcom for the #CXTransformation 2025 briefing. Strengths include AI voice, #GenAI assessment framework and #AI building blocks ecosystem, experience in operationalizing transformation, and GenAI stack for operational optimization, agent training, QA, & assist.
@nhinsight.bsky.social
@nhinsight.bsky.social
December 19, 2024 at 3:13 PM
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Thanks Concentrix for the #CXTransformation 2025 briefing. Strengths: outcome-based transformation models with built-in change management expertise, progressive commercial pricing structures, new global product organization, portfolio of specialized practices ... (1/2)
January 13, 2025 at 4:39 PM
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Thanks Bosch Service Solutions for the #CXTransformation 2025 briefing. Strengths include expertise in connected services, investments in AI for security & facility monitoring, #ConversationalAI platform, & live deployments of customer-facing #GenAI agents & voice translation
@nhinsight.bsky.social
@nhinsight.bsky.social
November 29, 2024 at 1:52 PM
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Thanks Conduent for the #CXTransformation 2025 briefing. Strengths include offering comprehensive BPS for selected verticals, custom mid-market offering and platform, expertise in learning optimization, investments in analytics-based transformation insights, and growth in accent neutralization work
December 5, 2024 at 7:07 PM
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"DIGITAL SPY: Uncover hidden gems in AI tools for FREE customer feedback analysis. Boost CX with zero-budget solutions. Explore: [link to article] #AIforCustomerFeedback #FreeTools #CXTransformation" Get Unlimited Access to 32+ Premium AI Tools for Just $2 - cutt.ly/6rn9D9aD
June 6, 2025 at 7:42 PM
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@nhinsight.bsky.social published new Mplus #CXTransformation profile. Clients looking for a vendor with development arm & proprietary stack w/ #GenAI tools for real time agent augmentation, workflow orchestration, & translation, should consider this profile
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September 1, 2025 at 8:14 AM
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Atento with a new brand identity and repositions for Business Transformation Outsourcing (BTO)
#CXServices #CXTransformation #BTO @nhinsight.bsky.social
atento.com/en/imprensa_...
#CXServices #CXTransformation #BTO @nhinsight.bsky.social
atento.com/en/imprensa_...
Atento in Atento Unveils New Brand Identity, Reinforcing Global Leadership in Business Transformation Outsourcing (BTO)
The new visual identity underscores the maturity of its BTO strategy and its focus on technology solutions that democratize AI in customer experience. More than 150 clients are already leveraging Aten...
atento.com
October 1, 2025 at 11:26 AM
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Thanks Alorica for the #CXTransformation briefing. Strengths include revamped client onboarding, dedicated CCaaS practice, empowering & upskilling agents w/ #AI tech & AI voice, Alorica IQ Lab & #ConversationalAI agent, and democratized innovation program
#CXServices #CX @nhinsight.bsky.social
#CXServices #CX @nhinsight.bsky.social
November 25, 2024 at 5:44 PM
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Thanks Tech Mahindra for the #CXTransformation briefing. Strengths: new internal & external ops transformation approach, unified analytics & insights platform, applications of #GenAI in summarization & translation, strategic partnership with Salesforce for #ConversationalAI
@nhinsight.bsky.social
@nhinsight.bsky.social
November 29, 2024 at 11:24 AM
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1 reposts