#SDinGovVirtual
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chrisoliver.co
Whitney Quesenbery with the Center for Civic Design showed how they used research intercepts to “go where the people are” and interview them in everyday spaces in her presentation “Government 360” at #SDinGovVirtual.

#userresearch #servicedesign #civictech #designsky
A collage of six photos under the heading "How it worked: Research in found spaces" showcasing community research and engagement happening in various public locations. Top row, left to right: A table set up by Orange County Elections with staff engaging passersby. Researchers seated at a table indoors speaking with participants, possibly in a community center or public building. Two individuals sitting outside a café conducting a conversation with documents and name tags, near a sidewalk with pedestrians in the background. Bottom row, left to right: A group gathered outdoors around a small table with a sign reading, “Tell us about your ranked choice voting experience.” Researchers and participants seated at a table with a blue tablecloth in a mall or public lobby area. Another indoor scene with a table set up in a public space, where individuals are filling out forms or surveys. Each scene illustrates informal, accessible, on-the-ground community research taking place in everyday environments.
March 13, 2025 at 12:33 AM
chrisoliver.co
Samuel Martin and Pamela Javier with the Co-Design Institute shared the Continuum of Engagement and the Community Engagement Approach from ignoring to co-creation in their talk "Sharing power: strategies from lived experts on engaging lived experts” at #SDinGovVirtual.

#codesign #servicedesign
An infographic titled "Continuum of Engagement" depicting five stages of community engagement arranged left to right along a multicolored arrow path. Each stage is paired with a brief description below or above it: Ignore (Purple): Description below: Organizations overlook the community entirely, with little to no acknowledgment of input or involvement in decisions. Placate (Dark blue): Description above: Organizations may appear to listen but act mainly to pacify, not to address real concerns. Involve (Red): Description below: Organizations value community input and seek to include it in decision-making. Collaborate (Green): Description above: Marks a more equitable partnership where stakeholders share decision-making power. Co-Create (Blue and Orange): Description to the right: Represents the highest level of engagement—shared ownership, genuine partnership, and equality between organizations and communities. Each stage is visually connected with a bold arrow, illustrating progression from low to high engagement. A visual titled “Community Engagement Approach” showing five levels of engagement from organization-led to community-led across five columns: Ignore (leftmost column) Placate Involve Collaborate Co-Create (rightmost column) Each column contains four rows labeled: Impact Goal Message Activities Column Summaries: Ignore: Impact: Marginalization, erosion of trust. Goal: Deny community involvement. Message: “Your input is unnecessary.” Activities: None. Placate: Impact: Tokenism, disillusionment. Goal: Appear to listen but don’t act. Message: Pseudo-engagement without commitment. Activities: Asking for feedback without using it. Involve: Impact: Proactive engagement, valued input. Goal: Move beyond superficial efforts. Message: Commitment to integrating community input. Activities: Workshops, focus groups, advisory boards. Collaborate: Impact: Empowerment, equity, shared decision-making. Goal: Promote collaborative relationships. Message: Shifting to inclusive and equitable practices. Activities: Joint planning, transparent communication. Co-Create: Impact: Shared ownership and trust. Goal: Community-led, relevant outcomes. Message: Partnership and equal collaboration. Activities: Co-design, public forums, pilot projects. A gradient arrow runs along the bottom from “Organization Led” on the left to “Community Led” on the right, emphasizing a continuum of engagement.
March 13, 2025 at 12:27 AM
chrisoliver.co
Sylvie Abookire shared this visual her team used to illustrate the ripple effects in a system they anticipated as a result of their intervention in her presentation, “From systems thinking to systems doing” at #SDinGovVirtual.

#servicedesign #systemsthinking #civictech #designsky
The image is a slide from a presentation with the title "Storytell" on the left side and an infographic on the right side. The left side has a maroon background with white and yellow text. It explains the use of a visual metaphor to illustrate the ripple effects of an intervention. The text highlights that this approach helped stakeholders and external audiences understand the project and provided a foundation for reflection and assessment. On the right side, the infographic is titled "CAN CLARITY BEGET CHANGE?" and features a light blue background with a large lightbulb illustration. Inside the lightbulb, various colored circles contain text representing different stages of a process. The categories include "Outputs," "Outcomes," "Impacts," and "Vision," labeled in different colors. Arrows connect the circles, showing relationships between different factors. At the bottom right, there is an illustration of a healthcare professional, possibly symbolizing the project's connection to the healthcare sector.
March 13, 2025 at 12:25 AM
chrisoliver.co
My head is swimming after a long day of great sessions at the #SDinGovVirtual 2025 conference. I’ll post some of my favorite takeaways later after I’ve had a chance to process everything.

#servicedesign #civictech #designsky
March 12, 2025 at 7:30 PM
innovationunit.bsky.social
We are delighted to have been part of #SDinGovVirtual conference today💡

Our very own Ella Walding & Aviv Katz shared our journey of using service design to grow person-centred, collaborative #LivingWell mental health systems across the UK.

Learn more⤵️
www.innovationunit.org/projects/imp...
A Service Design in Gov branded blue card, reading 'Case Study. Living Well. A design led approach to whole system change. Ella Walding & Aviv Katz. Innovation Unit.'
March 12, 2025 at 5:30 PM
monicagomez.bsky.social
Happy to be part of the SDinGov event team again for the third year 💜 and to be joining very interesting sessions in topics like decolonising service design, trauma-informed design and deliberative methods in policy design 👀📝 #SDinGovVirtual
sdingov.bsky.social SDinGov @sdingov.bsky.social · Mar 12
SDinGov: Virtual is today! We're already in the swing of things and happy to have you all with us.

If you'd like to share your reflections and takeaways from today please use the #SDinGovVirtual hashtag.
Hello from SDinGov: Virtual
March 12, 2025 at 1:57 PM
sdingov.bsky.social
SDinGov: Virtual is today! We're already in the swing of things and happy to have you all with us.

If you'd like to share your reflections and takeaways from today please use the #SDinGovVirtual hashtag.
Hello from SDinGov: Virtual
March 12, 2025 at 11:28 AM
sdingov.bsky.social
Join Huzna Budaly and Rae Bradley at #SDinGovVirtual for a session on navigating the delicate art of #userresearch.

Dive into the secrets to handling tough conversations and safeguarding the #wellbeing of everyone involved.

Get your tickets today: virtual.sdingov.net/tickets?utm_...
A blue and purple gradient background and the text 'Tears, tantrums and testing: User Researcher wellbeing'. In the left bottom corner are headshots of Huzna and Rae.
January 23, 2024 at 10:19 AM
sdingov.bsky.social
The programme for SDinGov: Virtual is now live!

We will bring you 25+ sessions from the comfort of your desk (or sofa, or bed)

Check out the programme and let us know which sessions you're excited to join: virtual.sdingov.net/programme-2024

#SDinGovVirtual #sevicedesign #publicsector
A purple to blue gradient background with the SDinGov: Virtual logo and an illustration of a megaphone to announce that the 'Programme is now live'.
December 5, 2023 at 4:22 PM
sdingov.bsky.social
The programme for SDinGov: Virtual is now live!

We will bring you 25+ sessions from the comfort of your desk (or sofa, or bed)

Check out the programme and let us know which sessions you're excited to join: virtual.sdingov.net/programme-2024

#SDinGovVirtual #sevicedesign #publicsector
A purple-to-blue gradient background with the SDinGov: Virtual logo and an illustration of a megaphone to announce that the 'Programme is now live'.
December 5, 2023 at 4:05 PM
sdingov.bsky.social
SDinGov is going virtual 🎉

On the 7 March, we’ll bring you a one-day online edition of SDinGov. 

#SDinGovVirtual will still provide everything you expect from our in-person events, from the comfort of your home or office.

Get your Super Early Bird Tickets now: virtual.sdingov.net/tickets
A blue-to-purple gradient background. It has the SDinGov: Virtual logo in one corner and an illustration of a laptop and microphone. The text says 'Join us March 7 2024. SDinGov is bringing you a curated event experience, virtually.'
November 14, 2023 at 10:37 AM