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Roy Atkinson

@royatkinson.bsky.social

"If you’ve got a digital system or an IT enabled business process ... it can be quite hard to understand how everything fits together." - Claire Agutter on the Reach Your Do Point® podcast.

podcasts.apple.com/us/podcast/r...

December 15, 2025 at 4:38 PM

Roy Atkinson

@royatkinson.bsky.social

Happy Friday!

Close-up view of a dog showing a joyful smile on its face, portraying genuine happiness. The dogs eyes are bright and its tongue is slightly out, exuding a sense of contentment and joy.

December 12, 2025 at 1:44 PM

Roy Atkinson

@royatkinson.bsky.social

Scopism director Claire Agutter on the value of community. Read the full transcript:
royatkinson1.substack.com/p/community-...

"I think personally, it's really rewarding to know that you are doing things to help other people and to create that network; to build those relationships outside of your own organization, I think has a lot of value as well, because within a single organization, it's easy to get stuck within that organization's culture or worldview." - Claire Agutter

December 10, 2025 at 2:59 PM

Reposted by Roy Atkinson

Mike Masnick

@mmasnick.bsky.social

I am not losing my emdashes—I created a keyboard shortcut to make them easy to type and I'm not giving it up. I can assure you all my —'s are homegrown.

sarah jeong @sarahjeong.bsky.social · 5d

are we still on about em dashes and ai. imo human writers should just use the em dashes even harder. we should be out here pummeling out those em dashes like we're emily dickinson

December 10, 2025 at 3:59 AM

Roy Atkinson

@royatkinson.bsky.social

Reach Your Do Point® episode 20 - with Scopism director Claire Agutter.
"Community in the Digital Age"
podcasts.apple.com/us/podcast/r...

Community in the Digital Age - Claire Agutter

Podcast Episode · Reach Your Do Point® · 12/08/2025 · 29m

podcasts.apple.com

December 9, 2025 at 8:18 PM

Roy Atkinson

@royatkinson.bsky.social

This is how and why most AI initiatives fail.

open.substack.com/pub/leadersh...

I Went All-In on AI. The MIT Study Is Right.

My all-in AI experiment cost me my confidence

open.substack.com

December 7, 2025 at 9:16 AM

Reposted by Roy Atkinson

Dion Hinchcliffe

@dhinchcliffe.bsky.social

The 10 hottest IT skills for 2026

www.cio.com/article/4096...

Namely:
- AI
- Python
- Algorithms
- CI/CD
- Google Cloud
- AWS
- Analysis
- Cybersecurity
- Root cause tech analysis
- ML

The 10 hottest IT skills for 2026

The rise of AI has created more demand for IT skills to support the emerging tech’s implementation in organizations across every industry. These top skills have seen the most growth since 2024, accord...

www.cio.com

December 3, 2025 at 1:31 AM

Reposted by Roy Atkinson

Thinkers360 - Expert Network & Influencer Marketing Agency

@thinkers360.bsky.social

No Excuses: What Robert Kubica Taught Me About Starting Over jairribeiro.medium.com/no-excuses-w... via @Liberoliber of Volvo Group on @Thinkers360 #AI #DigitalTransformation #GenerativeAI 📣 Thought Leader? Amplify your voice here: www.thinkers360.com/explore-feat...

No Excuses: What Robert Kubica Taught Me About Starting Over

A brutally honest story of pain, persistence, and the kind of resilience we all need a little more of.

jairribeiro.medium.com

December 1, 2025 at 9:38 AM

Roy Atkinson

@royatkinson.bsky.social

Happy Friday!

A Corgi dog rests with its tongue out, looking toward the viewer.

November 21, 2025 at 12:05 PM

Roy Atkinson

@royatkinson.bsky.social

Happy Friday!

A happy golden retriever dog races through tall grass toward the photographer.

November 14, 2025 at 11:24 AM

Roy Atkinson

@royatkinson.bsky.social

Happy Friday!

A golden retriever dog turns toward the viewer of the photo with a wry smile that seems to say, “I’m going to get a doggy treat!”

October 31, 2025 at 9:40 AM

Roy Atkinson

@royatkinson.bsky.social

Customer Service and Customer Experience expert Shep Hyken joined the Reach Your Do Point® podcast to explain why Customer Service Is a Cultural Philosophy:

Customer Service: A Cultural Philosophy with Shep Hyken

Customer Service and Customer Experience expert Shep Hyken joins the Reach Your Do Point® podcast. Don't forget to subscribe!

youtu.be

October 29, 2025 at 7:36 PM

Roy Atkinson

@royatkinson.bsky.social

It’s not “Breaking News.”
It’s well and truly broken.

October 28, 2025 at 6:42 PM

Roy Atkinson

@royatkinson.bsky.social

Catch the wisdom of Mark Thomas on governance, risk and compliance (GRC).
The full video episode of Reach Your Do Point® is on YouTube:

Reach Your Do Point®: Navigating Governance: Insights from a GRC Expert

Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT…

youtu.be

October 28, 2025 at 1:38 PM

Roy Atkinson

@royatkinson.bsky.social

Many organizations can learn from this.

blog.bostonorganics.com/ibm-fired-80...

IBM laid off 8,000 employees to replace them with AI, but what they didn’t expect was having to rehire as many due to AI.

The technology sector witnessed a fascinating paradox in 2023 when IBM made headlines for eliminating approximately 8,000 positions through artificial intelligence automation, only to discover that th...

blog.bostonorganics.com

October 22, 2025 at 12:07 PM

Roy Atkinson

@royatkinson.bsky.social

Hear from Pete McGarahan on the latest Reach Your Do Point® podcast.

Links here: royatkinson.com/home/

October 20, 2025 at 6:49 PM

Roy Atkinson

@royatkinson.bsky.social

3rd annual @thinkers360.bsky.social research: 2025 AI Trust Index Research Survey in collaboration with Babson College.

Over 87% of Al end users & providers are somewhat concerned or higher in terms of their level of trust in Al today.

Cybercrime (94%), Misinformation (92%) and Bias (80%) are where Al end users & providers are very or extremely concerned

October 20, 2025 at 3:41 PM

Roy Atkinson

@royatkinson.bsky.social

Happy Friday!

Three happy herding dogs on the back of a four-wheeler all terrain vehicle.

October 17, 2025 at 12:23 PM

Roy Atkinson

@royatkinson.bsky.social

I’ll be in Milton Keynes on 10 November to talk about how changing a viewpoint can change everything. #ITSM25

www.itSMF.co.uk/itsm25

Graphic shows a photo of speaker Roy Atkinson, CEO of Clifton Butterfield, LLC, and the title of his talk, “What can a bookstore teach us about service management?”
Event: itSMF-UK’s ITSM25 conference
https://www.itSMF.co.uk/itsm25
Location: Stadium MK in Milton Keynes.
Date: 10 November
Time: 10:15 to 11:00 (AM)

October 16, 2025 at 8:02 PM

Roy Atkinson

@royatkinson.bsky.social

Read faster than you listen? The transcript of the latest episode of Reach Your Do Point® is posted on Substack. See what Pete McGarahan has to say...

royatkinson1.substack.com/p/the-value-...

"I do think it’s important though that companies and their leaders think about AI from a company perspective and think about it strategically in terms of what the company wants to do with AI and then filter it down to the managers so that they’re all working together" - Pete McGarahan

October 14, 2025 at 9:18 PM

Roy Atkinson

@royatkinson.bsky.social

The new episode of Reach Your Do Point® features Pete McGarahan, a renowned service and support leader. We talked about personal outreach and the functions of AI in IT support and customer service.

Audio: podcasts.apple.com/us/podcast/r...