A few months ago, I stumbled into a customer service hack: respond with a custom, recorded video.

People love a live, but async, explanation of their problem and its solution.

If I was raising money, my pitch deck would have only 3 things:

1. The problem/market, with customer quotes

2. The solution, with customer quotes

3. My business metrics (income statement, profit/loss, KPIs related to customers)

Investors don’t want to see your demo.

They want to see traction.

😊 Wow, I think I just melted. So incredibly kind.

🙃 Laughing a bit at how many companies are posting about last night's Tyson/Paul live stream buffering problem, as if their products are the solution Netflix's engineering team is obviously missing.

Yikes, fellow US self-employed people. Healthcare premiums are up through the roof this year. 27% jump over here. :/

Spent the last few days doing my favorite thing: performance engineering. ShadowTraffic is now 3x faster, > 20K messages/s on moderately complex data.

For the Clojure geeks: I ripped out reflection, used transients, and dropped in clj-fast. 🚀

Woah, 120+ followers overnight just after joining. I guess I should give a proper hello!

👋 Hi, my name is Michael. One year ago, I left my job in big tech to do something crazy: I attempted to start 4 startups in 4 quarters until one succeeded.

What happened next surprised even me. 🧵

Thoroughly ready to get off the blue bird. 🤩