Hello Rebecca! Unfortunate for you, but I will not buy any expensive commercial support for this.

hehe, This was some beginner hacker hoax. They asking money only. I didn't pay of course. They showed picture as a "proof" of hacking my account back, but it was poorly made by photoshop or similar. Frank Edward is one of them. Good luck! :D

Thank you! I could need help. For my knowledge there is no humans working on tech support on Facebook. They uses only automatic decisions made by AI robot. And I haven't found any human contact information. But you could have some more information about that?