Helplines Partnership
@helplinesuk.bsky.social
The UK’s only membership body for helpline organisations.
🎓 Training
🏅Certification
📋 Consultancy
☎ Tech support
🗳 Policy/Research
Monitored weekdays 9-5
🎓 Training
🏅Certification
📋 Consultancy
☎ Tech support
🗳 Policy/Research
Monitored weekdays 9-5
Huge congratulations to Barry Slapp, winner of the Volunteer of the Year Award 2025, for his work with Survivors of Bereavement by Suicide.
Barry couldn’t attend the Helpline Awards ceremony last year, so we’ve been waiting for this special moment to finally present him with his award.
Barry couldn’t attend the Helpline Awards ceremony last year, so we’ve been waiting for this special moment to finally present him with his award.
February 6, 2026 at 1:40 PM
Huge congratulations to Barry Slapp, winner of the Volunteer of the Year Award 2025, for his work with Survivors of Bereavement by Suicide.
Barry couldn’t attend the Helpline Awards ceremony last year, so we’ve been waiting for this special moment to finally present him with his award.
Barry couldn’t attend the Helpline Awards ceremony last year, so we’ve been waiting for this special moment to finally present him with his award.
Our photography exhibition with Rachel Brewster-Wright is taking shape, with powerful images and stories coming together behind the scenes.
The exhibition opens on Monday 23 February 2026 - Helplines Awareness Day. We hope you can join us.
The exhibition opens on Monday 23 February 2026 - Helplines Awareness Day. We hope you can join us.
February 5, 2026 at 4:48 PM
Our photography exhibition with Rachel Brewster-Wright is taking shape, with powerful images and stories coming together behind the scenes.
The exhibition opens on Monday 23 February 2026 - Helplines Awareness Day. We hope you can join us.
The exhibition opens on Monday 23 February 2026 - Helplines Awareness Day. We hope you can join us.
We’re excited to invite you to Developing in the Dark, a powerful photography exhibition created to raise awareness of the life-changing impact of helplines.
Wednesday 25 February 2026, 6pm to 8pm at the Baltic Creative in Liverpool.
Book your tickets here. www.eventbrite.com/e/developing...
Wednesday 25 February 2026, 6pm to 8pm at the Baltic Creative in Liverpool.
Book your tickets here. www.eventbrite.com/e/developing...
Developing in the Dark – Charity Photography Exhibition
A film photography portrait project that reveals the people and stories of individuals whose lives have been transformed by helplines.
www.eventbrite.com
February 4, 2026 at 4:36 PM
We’re excited to invite you to Developing in the Dark, a powerful photography exhibition created to raise awareness of the life-changing impact of helplines.
Wednesday 25 February 2026, 6pm to 8pm at the Baltic Creative in Liverpool.
Book your tickets here. www.eventbrite.com/e/developing...
Wednesday 25 February 2026, 6pm to 8pm at the Baltic Creative in Liverpool.
Book your tickets here. www.eventbrite.com/e/developing...
Step into the darkroom with Rachel Brewster-Wright from Little Vintage Photography for a behind the scenes look at our Developing in the Dark photography exhibition.
February 3, 2026 at 2:39 PM
Step into the darkroom with Rachel Brewster-Wright from Little Vintage Photography for a behind the scenes look at our Developing in the Dark photography exhibition.
We’ve been busy capturing moments behind the scenes of our upcoming Helplines Awareness Day photography exhibition, working with the brilliant Rachel Brewster-Wright from Little Vintage Photography.
This project has been such a joy to work on. We’re so excited about how it’s coming together.
This project has been such a joy to work on. We’re so excited about how it’s coming together.
February 2, 2026 at 1:44 PM
We’ve been busy capturing moments behind the scenes of our upcoming Helplines Awareness Day photography exhibition, working with the brilliant Rachel Brewster-Wright from Little Vintage Photography.
This project has been such a joy to work on. We’re so excited about how it’s coming together.
This project has been such a joy to work on. We’re so excited about how it’s coming together.
It’s been a fantastic week of training at Helplines Partnership.
We’ve delivered our Level 3 Advanced Helpline Skills course as well as Safeguarding for Helplines.
A huge thank you to The Challenging Behaviour Foundation for joining us — it’s been a pleasure working with you.
We’ve delivered our Level 3 Advanced Helpline Skills course as well as Safeguarding for Helplines.
A huge thank you to The Challenging Behaviour Foundation for joining us — it’s been a pleasure working with you.
January 30, 2026 at 4:21 PM
It’s been a fantastic week of training at Helplines Partnership.
We’ve delivered our Level 3 Advanced Helpline Skills course as well as Safeguarding for Helplines.
A huge thank you to The Challenging Behaviour Foundation for joining us — it’s been a pleasure working with you.
We’ve delivered our Level 3 Advanced Helpline Skills course as well as Safeguarding for Helplines.
A huge thank you to The Challenging Behaviour Foundation for joining us — it’s been a pleasure working with you.
Congratulations to London Nightline on achieving the Helplines Standard for the very first time!
It was inspiring to see such a strong commitment to supporting students across London — recognising the unique challenges university life can bring, and ensuring help is always there when it’s needed.
It was inspiring to see such a strong commitment to supporting students across London — recognising the unique challenges university life can bring, and ensuring help is always there when it’s needed.
January 29, 2026 at 3:03 PM
Congratulations to London Nightline on achieving the Helplines Standard for the very first time!
It was inspiring to see such a strong commitment to supporting students across London — recognising the unique challenges university life can bring, and ensuring help is always there when it’s needed.
It was inspiring to see such a strong commitment to supporting students across London — recognising the unique challenges university life can bring, and ensuring help is always there when it’s needed.
Join us for helpline training in February.
✅ Level 1 - Essential Helpline Skills (4 February 2026)
✅ Level 2 - Developing Helpline Skills (11 February 2026)
✅ Level 3 - Advanced Helpline Skills (18 February 2026)
✅ Digital Helpline Skills (26 February 2026)
www.helplines.org/training/
✅ Level 1 - Essential Helpline Skills (4 February 2026)
✅ Level 2 - Developing Helpline Skills (11 February 2026)
✅ Level 3 - Advanced Helpline Skills (18 February 2026)
✅ Digital Helpline Skills (26 February 2026)
www.helplines.org/training/
January 28, 2026 at 3:00 PM
Join us for helpline training in February.
✅ Level 1 - Essential Helpline Skills (4 February 2026)
✅ Level 2 - Developing Helpline Skills (11 February 2026)
✅ Level 3 - Advanced Helpline Skills (18 February 2026)
✅ Digital Helpline Skills (26 February 2026)
www.helplines.org/training/
✅ Level 1 - Essential Helpline Skills (4 February 2026)
✅ Level 2 - Developing Helpline Skills (11 February 2026)
✅ Level 3 - Advanced Helpline Skills (18 February 2026)
✅ Digital Helpline Skills (26 February 2026)
www.helplines.org/training/
Join us for our first helpline sector networking event of the year—celebrating Helplines Awareness Day
Date: Tuesday 24 February 2026
Time: 11am—12pm
Find out more and book your place.
www.helplines.org/membership/m...
Date: Tuesday 24 February 2026
Time: 11am—12pm
Find out more and book your place.
www.helplines.org/membership/m...
Tuesday 24 February 2026 - Helpline Sector Networking Event - Helplines Partnership
In celebration of Helplines Awareness Day, this event is open to all organisations, including members and non-members, who operate a helpline.
www.helplines.org
January 27, 2026 at 4:47 PM
Join us for our first helpline sector networking event of the year—celebrating Helplines Awareness Day
Date: Tuesday 24 February 2026
Time: 11am—12pm
Find out more and book your place.
www.helplines.org/membership/m...
Date: Tuesday 24 February 2026
Time: 11am—12pm
Find out more and book your place.
www.helplines.org/membership/m...
We’d love to invite you to a special evening viewing of Developing in the Dark—illuminating stories of support, a portrait exhibition.
Join us on Wednesday 25 February 2026 6pm to 8pm at the Baltic Creative, 49 Jamaica Street, Liverpool.
www.eventbrite.com/e/developing...
Join us on Wednesday 25 February 2026 6pm to 8pm at the Baltic Creative, 49 Jamaica Street, Liverpool.
www.eventbrite.com/e/developing...
Developing in the Dark – Charity Photography Exhibition
A film photography portrait project that reveals the people and stories of individuals whose lives have been transformed by helplines.
www.eventbrite.com
January 26, 2026 at 2:57 PM
We’d love to invite you to a special evening viewing of Developing in the Dark—illuminating stories of support, a portrait exhibition.
Join us on Wednesday 25 February 2026 6pm to 8pm at the Baltic Creative, 49 Jamaica Street, Liverpool.
www.eventbrite.com/e/developing...
Join us on Wednesday 25 February 2026 6pm to 8pm at the Baltic Creative, 49 Jamaica Street, Liverpool.
www.eventbrite.com/e/developing...
It's a wrap on Developing in the Dark, our photography project. We've now filmed all of the participants and are moving into the next stage of the project - recording the stories.
Thank you to our amazing participants who have inspired us all.
Thank you to our amazing participants who have inspired us all.
January 23, 2026 at 4:39 PM
It's a wrap on Developing in the Dark, our photography project. We've now filmed all of the participants and are moving into the next stage of the project - recording the stories.
Thank you to our amazing participants who have inspired us all.
Thank you to our amazing participants who have inspired us all.
Filming for our Helplines Awareness Day photography project is underway!
We had a fantastic day in Liverpool yesterday with Brett Arnall, Rachel Brewster-Wright from Little Vintage Photography, Gemma Khairi and Liz Champion.
More updates coming soon.
We had a fantastic day in Liverpool yesterday with Brett Arnall, Rachel Brewster-Wright from Little Vintage Photography, Gemma Khairi and Liz Champion.
More updates coming soon.
January 13, 2026 at 12:04 PM
Filming for our Helplines Awareness Day photography project is underway!
We had a fantastic day in Liverpool yesterday with Brett Arnall, Rachel Brewster-Wright from Little Vintage Photography, Gemma Khairi and Liz Champion.
More updates coming soon.
We had a fantastic day in Liverpool yesterday with Brett Arnall, Rachel Brewster-Wright from Little Vintage Photography, Gemma Khairi and Liz Champion.
More updates coming soon.
Developing in the Dark — illuminating stories of support is a portrait project, sharing the stories of people whose lives have been transformed by helplines.
We’d love you to join us.
www.eventbrite.com/e/developing...
We’d love you to join us.
www.eventbrite.com/e/developing...
January 9, 2026 at 2:33 PM
Developing in the Dark — illuminating stories of support is a portrait project, sharing the stories of people whose lives have been transformed by helplines.
We’d love you to join us.
www.eventbrite.com/e/developing...
We’d love you to join us.
www.eventbrite.com/e/developing...
Join us for our first Helplines Standard Discovery Session of the year!
Are you interested in learning more about the Helplines Standard and how it can support quality, consistency and continuous improvement in your helpline service?
Join us on Thurs 22 January 2026.
airtable.com/appbxmYx5gUU...
Are you interested in learning more about the Helplines Standard and how it can support quality, consistency and continuous improvement in your helpline service?
Join us on Thurs 22 January 2026.
airtable.com/appbxmYx5gUU...
January 8, 2026 at 11:33 AM
Join us for our first Helplines Standard Discovery Session of the year!
Are you interested in learning more about the Helplines Standard and how it can support quality, consistency and continuous improvement in your helpline service?
Join us on Thurs 22 January 2026.
airtable.com/appbxmYx5gUU...
Are you interested in learning more about the Helplines Standard and how it can support quality, consistency and continuous improvement in your helpline service?
Join us on Thurs 22 January 2026.
airtable.com/appbxmYx5gUU...
January is always a great time to invest in your helpline skills or support your team’s development.
www.helplines.org/training/
www.helplines.org/training/
January 7, 2026 at 4:33 PM
January is always a great time to invest in your helpline skills or support your team’s development.
www.helplines.org/training/
www.helplines.org/training/
For Helplines Awareness Day 2026, we’re launching something truly special.
Developing in the Dark – illuminating stories of support is an exciting new photography project and exhibition that highlights the amazing work of helplines.
Developing in the Dark – illuminating stories of support is an exciting new photography project and exhibition that highlights the amazing work of helplines.
January 6, 2026 at 3:17 PM
For Helplines Awareness Day 2026, we’re launching something truly special.
Developing in the Dark – illuminating stories of support is an exciting new photography project and exhibition that highlights the amazing work of helplines.
Developing in the Dark – illuminating stories of support is an exciting new photography project and exhibition that highlights the amazing work of helplines.
Our training courses are designed to support helpline staff and volunteers to build confidence, strengthen skills, and deliver safe, high-quality support to people who need it most.
Explore our 2026 training courses.
www.helplines.org/training/
Explore our 2026 training courses.
www.helplines.org/training/
January 2, 2026 at 10:31 AM
Our training courses are designed to support helpline staff and volunteers to build confidence, strengthen skills, and deliver safe, high-quality support to people who need it most.
Explore our 2026 training courses.
www.helplines.org/training/
Explore our 2026 training courses.
www.helplines.org/training/
For Helplines Awareness Day 2026, we are curating an exciting photography project and exhibition: Developing in the Dark — illuminating stories of support.
Find out more here. www.helplines.org/cr/had/
Find out more here. www.helplines.org/cr/had/
Helplines Awareness Day 2026 - Helplines Partnership
www.helplines.org
December 22, 2025 at 10:41 AM
For Helplines Awareness Day 2026, we are curating an exciting photography project and exhibition: Developing in the Dark — illuminating stories of support.
Find out more here. www.helplines.org/cr/had/
Find out more here. www.helplines.org/cr/had/
Helplines Awareness Day is a national campaign that shines a spotlight on the incredible work of helplines across the UK.
Each year on 23 February, we celebrate the dedicated employees and volunteers who make a difference every day, and ensure their vital work is recognised, valued, and heard.
Each year on 23 February, we celebrate the dedicated employees and volunteers who make a difference every day, and ensure their vital work is recognised, valued, and heard.
Helplines Awareness Day 2026 - Helplines Partnership
www.helplines.org
December 22, 2025 at 10:40 AM
Helplines Awareness Day is a national campaign that shines a spotlight on the incredible work of helplines across the UK.
Each year on 23 February, we celebrate the dedicated employees and volunteers who make a difference every day, and ensure their vital work is recognised, valued, and heard.
Each year on 23 February, we celebrate the dedicated employees and volunteers who make a difference every day, and ensure their vital work is recognised, valued, and heard.
If you are struggling and need to talk, Helplines Partnership's Find a Helpline service is here to help.
Whether it's mental health, emotional support, or practical advice, there's a helpline for you.
Whether it's mental health, emotional support, or practical advice, there's a helpline for you.
December 16, 2025 at 4:28 PM
If you are struggling and need to talk, Helplines Partnership's Find a Helpline service is here to help.
Whether it's mental health, emotional support, or practical advice, there's a helpline for you.
Whether it's mental health, emotional support, or practical advice, there's a helpline for you.
It was wonderful for our team to come together this week. We took time to reflect on everything we’ve achieved this year, chatted about our plans for 2026, but mostly just enjoyed spending quality time together.
December 12, 2025 at 2:43 PM
It was wonderful for our team to come together this week. We took time to reflect on everything we’ve achieved this year, chatted about our plans for 2026, but mostly just enjoyed spending quality time together.
What do you do to support the wellbeing of your team?
We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜
Pic from last year's get-together.
We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜
Pic from last year's get-together.
December 9, 2025 at 4:24 PM
What do you do to support the wellbeing of your team?
We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜
Pic from last year's get-together.
We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜
Pic from last year's get-together.
Our Advanced Helpline Skills course is designed for experienced helpline professionals who want to enhance the quality of support they provide.
Find out more on our website. www.helplines.org/training/lev...
Find out more on our website. www.helplines.org/training/lev...
December 8, 2025 at 2:30 PM
Our Advanced Helpline Skills course is designed for experienced helpline professionals who want to enhance the quality of support they provide.
Find out more on our website. www.helplines.org/training/lev...
Find out more on our website. www.helplines.org/training/lev...
Congratulations to MND Connect on achieving the Helplines Standard!
Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics.
Congratulations @mndassoc.bsky.social
Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics.
Congratulations @mndassoc.bsky.social
December 5, 2025 at 10:28 AM
Congratulations to MND Connect on achieving the Helplines Standard!
Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics.
Congratulations @mndassoc.bsky.social
Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics.
Congratulations @mndassoc.bsky.social
Congratulations to Chest Heart & Stroke Scotland on achieving the Helplines Standard. The assessor praised the team’s values-led approach, noting how the organisation’s mission and safeguarding practices are strongly embedded across its culture and operations.
A fantastic achievement!
A fantastic achievement!
December 3, 2025 at 4:23 PM
Congratulations to Chest Heart & Stroke Scotland on achieving the Helplines Standard. The assessor praised the team’s values-led approach, noting how the organisation’s mission and safeguarding practices are strongly embedded across its culture and operations.
A fantastic achievement!
A fantastic achievement!