Gerard Brody
@gerard-brody.bsky.social
Chairperson, Essential Services Commission
$130 million redress proposed for Greater Western Water billing failures www.esc.vic.gov.au/media-centre...
$130 million redress proposed for Greater Western Water billing failures | Essential Services Commission
Greater Western Water has acknowledged failures with its new billing system that caused significant billing disruptions and multiple breaches of the Water Industry Standard, and has proposed an enforc...
www.esc.vic.gov.au
October 1, 2025 at 10:00 AM
$130 million redress proposed for Greater Western Water billing failures www.esc.vic.gov.au/media-centre...
We’ve announced reforms to protect Victorians from the energy “loyalty tax”.
💡 $27.8m in annual savings from auto-switching hardship customers and those in debt
⚡ $10m+ in savings by tackling loyalty penalties
Fairer prices. Stronger protections. Find out more: www.esc.vic.gov.au/media-centre...
💡 $27.8m in annual savings from auto-switching hardship customers and those in debt
⚡ $10m+ in savings by tackling loyalty penalties
Fairer prices. Stronger protections. Find out more: www.esc.vic.gov.au/media-centre...
New energy rules help customers get the best price, stay connected, and tackle loyalty tax | Essential Services Commission
The Essential Services Commission is changing Victoria’s energy rules to ensure customers doing it tough get the best price and stay connected, and to tackle the energy market’s ‘loyalty tax’.
www.esc.vic.gov.au
September 30, 2025 at 4:35 AM
We’ve announced reforms to protect Victorians from the energy “loyalty tax”.
💡 $27.8m in annual savings from auto-switching hardship customers and those in debt
⚡ $10m+ in savings by tackling loyalty penalties
Fairer prices. Stronger protections. Find out more: www.esc.vic.gov.au/media-centre...
💡 $27.8m in annual savings from auto-switching hardship customers and those in debt
⚡ $10m+ in savings by tackling loyalty penalties
Fairer prices. Stronger protections. Find out more: www.esc.vic.gov.au/media-centre...
Energy retailer fined $961,550 for failing to credit accounts of over 6,000 customers.
Read more: www.esc.vic.gov.au/media-centre...
Read more: www.esc.vic.gov.au/media-centre...
July 8, 2025 at 3:33 AM
Energy retailer fined $961,550 for failing to credit accounts of over 6,000 customers.
Read more: www.esc.vic.gov.au/media-centre...
Read more: www.esc.vic.gov.au/media-centre...
Energy retailer fined $341,724 for illegal telemarketing www.esc.vic.gov.au/media-centre...
Energy retailer fined $341,724 for illegal telemarketing | Essential Services Commission
Energy retailer CovaU Pty Ltd (trading as CovaU) has been fined $341,724 for alleged unlawful cold-call telemarketing that aimed to win back former customers. The Essential Services Commission allege...
www.esc.vic.gov.au
July 1, 2025 at 12:16 AM
Energy retailer fined $341,724 for illegal telemarketing www.esc.vic.gov.au/media-centre...
“Power bills could be cut by up to $720 a year under proposed laws”
www.theage.com.au/politics/vic...
www.theage.com.au/politics/vic...
Power bills could be cut by up to $730 a year under proposed laws
The so-called ‘loyalty tax’ would go, meaning cheaper power even for those who don’t change providers or shop around.
www.theage.com.au
May 16, 2025 at 11:16 PM
“Power bills could be cut by up to $720 a year under proposed laws”
www.theage.com.au/politics/vic...
www.theage.com.au/politics/vic...
Origin Energy penalised $17.6m for failings affecting 650,000 customers.
Article from today’s @theheraldsun.bsky.social: www.heraldsun.com.au/truecrimeaus...
Media release: www.esc.vic.gov.au/media-centre...
Article from today’s @theheraldsun.bsky.social: www.heraldsun.com.au/truecrimeaus...
Media release: www.esc.vic.gov.au/media-centre...
Origin penalised $17.6 million for failings affecting over 650,000 customers | Essential Services Commission
Australia’s largest energy retailer, Origin Energy, has been ordered to pay $17,605,000 by the Supreme Court of Victoria after admitting to breaches of Victoria’s energy rules that affected 668,750 cu...
www.esc.vic.gov.au
March 21, 2025 at 10:21 PM
Origin Energy penalised $17.6m for failings affecting 650,000 customers.
Article from today’s @theheraldsun.bsky.social: www.heraldsun.com.au/truecrimeaus...
Media release: www.esc.vic.gov.au/media-centre...
Article from today’s @theheraldsun.bsky.social: www.heraldsun.com.au/truecrimeaus...
Media release: www.esc.vic.gov.au/media-centre...
Proposed Victorian electricity default offer for 2025-26 released by independent regulator today. For residential households, default offer to increase by an average of $12, less than one percent compared to this year.
Full info 👇
www.esc.vic.gov.au/media-centre...
Full info 👇
www.esc.vic.gov.au/media-centre...
Proposed Victorian electricity default offers released by independent regulator | Essential Services Commission
The Essential Services Commission has released its draft decision on the 2025-26 Victorian Default Offer for public consultation.
www.esc.vic.gov.au
March 12, 2025 at 8:47 PM
Proposed Victorian electricity default offer for 2025-26 released by independent regulator today. For residential households, default offer to increase by an average of $12, less than one percent compared to this year.
Full info 👇
www.esc.vic.gov.au/media-centre...
Full info 👇
www.esc.vic.gov.au/media-centre...
Finding it very difficult to read this article in The Sunday Age, the sub-editors really messed up a key requirement of making sure one column reads into the next. 🧐
February 22, 2025 at 10:54 PM
Finding it very difficult to read this article in The Sunday Age, the sub-editors really messed up a key requirement of making sure one column reads into the next. 🧐
Consumer protection rules requiring price certainty help people budget and manage money. Penalties, paid by @aglenergy.bsky.social, should remind all businesses to avoid unexpected price increases—especially with so many Victorians under financial strain.
See: www.esc.vic.gov.au/media-centre...
See: www.esc.vic.gov.au/media-centre...
AGL fined $924,600 for raising prices for 15,845 customers | Essential Services Commission
Energy retailer AGL Sales Pty Ltd has paid $924,600 in penalties for raising prices for 15,845 residential and small business customers, allegedly in breach of Victoria’s energy rules.
www.esc.vic.gov.au
February 4, 2025 at 7:19 AM
Consumer protection rules requiring price certainty help people budget and manage money. Penalties, paid by @aglenergy.bsky.social, should remind all businesses to avoid unexpected price increases—especially with so many Victorians under financial strain.
See: www.esc.vic.gov.au/media-centre...
See: www.esc.vic.gov.au/media-centre...
This morning I spoke with ABC Melbourne Radio about our annual water performance report. It details key metrics about the performance of Victoria’s water businesses. www.abc.net.au/listen/progr...
Victoria's water bills are on the rise - ABC listen
Water bills increased across the state during the year 2023-2024, according to the Essential Services Commission.
www.abc.net.au
December 11, 2024 at 9:10 AM
This morning I spoke with ABC Melbourne Radio about our annual water performance report. It details key metrics about the performance of Victoria’s water businesses. www.abc.net.au/listen/progr...
First post here: today the Supreme Court of Vic issued penalties totalling $10m against Sumo Energy for breaching consumer protections including unlawful door-to-door marketing. www.esc.vic.gov.au/media-centre...
Court orders Sumo to pay $10M penalties for unlawful doorknocking and best offer messaging failures | Essential Services Commission
The Supreme Court of Victoria has ordered energy retailers Sumo Power Pty Ltd and Sumo Gas Pty Ltd (together, Sumo) to pay penalties totalling $10 million for unlawful door-to-door marketing and failu...
www.esc.vic.gov.au
December 6, 2024 at 2:06 AM
First post here: today the Supreme Court of Vic issued penalties totalling $10m against Sumo Energy for breaching consumer protections including unlawful door-to-door marketing. www.esc.vic.gov.au/media-centre...