Emily Webber
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ewebber.bsky.social
Emily Webber
@ewebber.bsky.social
People first, organisation consultant. Author of Building Successful Communities of Practice and creator of the Team Onion.

Londoner in Merseyside.

Blog at emilywebber.co.uk
Biz at hellotacit.com
Other websites and projects at ewebber.co.uk
It was a fun day and great to hang out.
November 10, 2025 at 12:22 PM
Yeah I can’t see them actually living up to it. And it all comes down to culture, if the advisors don’t care about the company then this just won’t work.
August 3, 2025 at 7:39 AM
It’s all fine until *anything* goes slightly wrong.
August 3, 2025 at 7:29 AM
Ouch.
August 3, 2025 at 6:50 AM
I’ve just been through the pain with my 75 year old neighbour who just wanted to change the name on an EE account and has been through the wringer with no internet, new equipment, multiple advisors and lots of tears. No actual customer service.
August 3, 2025 at 6:39 AM
I mean calling up customer service and them taking responsibility for an issue feels like basic customer service, but they want a pat on the head for it. And to launch it as a major campaign.
August 3, 2025 at 6:37 AM
Hey customers, we’re going to actually give you service and deal with issues, how revolutionary and nice are we? 😆
August 3, 2025 at 6:32 AM
June 30, 2025 at 4:22 PM