Vince Weseli, CCXP
@cx-expert.bsky.social
CX and EX Consultant who believes that effective engagement, continuous improvement, and an empathetic work culture are quantifiable components of the business case for service excellence.
Reposted by Vince Weseli, CCXP
The Social Security Administration under Trump/Musk/DOGE:
-Website crashed 4 times in 10 days
-Phone lines are overwhelmed
-Staff being forced out
-Customer experience office eliminated
-SSA field offices on the chopping block
This is an attack on Social Security itself.
-Website crashed 4 times in 10 days
-Phone lines are overwhelmed
-Staff being forced out
-Customer experience office eliminated
-SSA field offices on the chopping block
This is an attack on Social Security itself.
March 29, 2025 at 3:00 PM
The Social Security Administration under Trump/Musk/DOGE:
-Website crashed 4 times in 10 days
-Phone lines are overwhelmed
-Staff being forced out
-Customer experience office eliminated
-SSA field offices on the chopping block
This is an attack on Social Security itself.
-Website crashed 4 times in 10 days
-Phone lines are overwhelmed
-Staff being forced out
-Customer experience office eliminated
-SSA field offices on the chopping block
This is an attack on Social Security itself.
Significant implications for #CX specific analysis: Multimodal AI open.substack.com/pub/business...
Multimodal AI
Edition #120 | April 4, 2025
open.substack.com
April 4, 2025 at 5:39 PM
Significant implications for #CX specific analysis: Multimodal AI open.substack.com/pub/business...
The Ghosts in the Machine, by Liz Pelly
Spotify’s plot against musicians
harpers.org
December 30, 2024 at 7:46 PM
If, in your service experience, you can e one this response from your clients, you are on the right track. What a wonderful story. #CX #CustomerExperience
December 20, 2024 at 4:57 PM
If, in your service experience, you can e one this response from your clients, you are on the right track. What a wonderful story. #CX #CustomerExperience
Reposted by Vince Weseli, CCXP
This holiday season isn’t just a collection of dates on a calendar. It’s a time to celebrate diverse traditions, strengthen communities & create connections.
#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community
bit.ly/CXPAHol
#DoingCXRight
#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community
bit.ly/CXPAHol
#DoingCXRight
Customer Experience: A Unifying Force in the Season of Diverse Celebrations
Stacy Sherman shares reflections from CXPA members on how the values from the holiday season should guide CX efforts year-round.
bit.ly
December 13, 2024 at 12:26 AM
This holiday season isn’t just a collection of dates on a calendar. It’s a time to celebrate diverse traditions, strengthen communities & create connections.
#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community
bit.ly/CXPAHol
#DoingCXRight
#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community
bit.ly/CXPAHol
#DoingCXRight
Reposted by Vince Weseli, CCXP
10 leadership books to sharpen your mind over Christmas by @Timothy_Hughes https://buff.ly/4ieFxnD @DLAIgnite #SocialSelling #DigitalSelling #Leadership #Books #Reading #Sales #Marketing #CustomerExperience #Branding #Business #Transformation #MentalHealth #Closure #CX #Culture #Motivation
10 leadership books to sharpen your mind during the holidays (via Passle)
Stephanie Middaugh's book, Elevate and Optimise – Your Enablement Maturity Journey, offers a compelling roadmap for professionals seeking to elevate the...
buff.ly
December 13, 2024 at 3:13 AM
10 leadership books to sharpen your mind over Christmas by @Timothy_Hughes https://buff.ly/4ieFxnD @DLAIgnite #SocialSelling #DigitalSelling #Leadership #Books #Reading #Sales #Marketing #CustomerExperience #Branding #Business #Transformation #MentalHealth #Closure #CX #Culture #Motivation
Hey @americanair.bsky.social - Make note of this and give Josie at CVG some love.
First post is a good one: Thank you Josie, the gate agent for my #AmericanAirlines flight that go canceled at CVG. Patient, empathetic, well-versed in the options available, authentic 👏👏👏
November 25, 2024 at 2:09 AM
Hey @americanair.bsky.social - Make note of this and give Josie at CVG some love.
Smoking a turkey for Thanksgiving for the first time this year. Wish me luck. 🍗
November 25, 2024 at 2:06 AM
Smoking a turkey for Thanksgiving for the first time this year. Wish me luck. 🍗
First post is a good one: Thank you Josie, the gate agent for my #AmericanAirlines flight that go canceled at CVG. Patient, empathetic, well-versed in the options available, authentic 👏👏👏
November 18, 2024 at 11:52 AM
First post is a good one: Thank you Josie, the gate agent for my #AmericanAirlines flight that go canceled at CVG. Patient, empathetic, well-versed in the options available, authentic 👏👏👏