NJ TRANSIT Customer Advocate
@customeradvocate.bsky.social
Gathering NJ TRANSIT customers’ feedback and ideas to enhance the experience at every step of the passenger journey—on Rail, Bus, Light Rail and Access Link.
Account not monitored 24/7. For customer service, visit https://bit.ly/3W6DB6I
Account not monitored 24/7. For customer service, visit https://bit.ly/3W6DB6I
Good morning! I’m at Woodbridge Station during this morning’s rush to share info about the Portal Bridge Cutover outage and hear your feedback.
February 4, 2026 at 11:21 AM
Good morning! I’m at Woodbridge Station during this morning’s rush to share info about the Portal Bridge Cutover outage and hear your feedback.
👋 Morning from Westfield station — I’ll be there until the end of the rush. Wishing everyone a good day ahead. Stay warm out there.
February 3, 2026 at 11:10 AM
👋 Morning from Westfield station — I’ll be there until the end of the rush. Wishing everyone a good day ahead. Stay warm out there.
🛎️If you missed last Friday’s Operations & Customer Service Committee, here’s what I reported 🧵👇
🔹 Your concerns from the online form and social media—I insisted on the ongoing delays & cancellations affecting trains & buses since November.
🔹 Your concerns from the online form and social media—I insisted on the ongoing delays & cancellations affecting trains & buses since November.
February 2, 2026 at 8:56 PM
🛎️If you missed last Friday’s Operations & Customer Service Committee, here’s what I reported 🧵👇
🔹 Your concerns from the online form and social media—I insisted on the ongoing delays & cancellations affecting trains & buses since November.
🔹 Your concerns from the online form and social media—I insisted on the ongoing delays & cancellations affecting trains & buses since November.
👋 Good morning, folks. Just landed at Newark Broad Street for the morning rush.
Let’s talk Portal Bridge cutover outage and your passenger experience in general.
Let’s talk Portal Bridge cutover outage and your passenger experience in general.
February 2, 2026 at 11:00 AM
👋 Good morning, folks. Just landed at Newark Broad Street for the morning rush.
Let’s talk Portal Bridge cutover outage and your passenger experience in general.
Let’s talk Portal Bridge cutover outage and your passenger experience in general.
Thanks to everyone who took a few minutes this morning at South Orange station to discuss the Portal Bridge Cutover plan (njtransit.com/portalcutover) and share service feedback. I really appreciated the conversations.
January 29, 2026 at 8:42 PM
Thanks to everyone who took a few minutes this morning at South Orange station to discuss the Portal Bridge Cutover plan (njtransit.com/portalcutover) and share service feedback. I really appreciated the conversations.
🛎️ Tomorrow, I'm bringing your December feedback from the online form and social media to the Operations & Customer Service Committee.
Join us January 30 at 9:00 AM for updates.
Here are the key topics you raised 👇
Join us January 30 at 9:00 AM for updates.
Here are the key topics you raised 👇
January 29, 2026 at 8:27 PM
🛎️ Tomorrow, I'm bringing your December feedback from the online form and social media to the Operations & Customer Service Committee.
Join us January 30 at 9:00 AM for updates.
Here are the key topics you raised 👇
Join us January 30 at 9:00 AM for updates.
Here are the key topics you raised 👇
🛎️ The Operations & Customer Service Committee meets Friday, so here are December’s customer concern metrics.
End of 2025 was operationally challenging, and holiday ridership shifts (fewer regulars, more visitors) can affect concerns.
🧵👇
End of 2025 was operationally challenging, and holiday ridership shifts (fewer regulars, more visitors) can affect concerns.
🧵👇
January 28, 2026 at 7:12 PM
🛎️ The Operations & Customer Service Committee meets Friday, so here are December’s customer concern metrics.
End of 2025 was operationally challenging, and holiday ridership shifts (fewer regulars, more visitors) can affect concerns.
🧵👇
End of 2025 was operationally challenging, and holiday ridership shifts (fewer regulars, more visitors) can affect concerns.
🧵👇
Morning rush at New Brunswick Station ☀️🚆 I’m here with the Customer Experience team sharing details about the upcoming Portal Bridge Cutover outage—and listening to your feedback.
January 28, 2026 at 11:30 AM
Morning rush at New Brunswick Station ☀️🚆 I’m here with the Customer Experience team sharing details about the upcoming Portal Bridge Cutover outage—and listening to your feedback.
🔔NJ TRANSIT Service Update
✔️Bus, Rail, Light Rail, & Access Link services will operate on a regular weekday schedule tomorrow Wed, Jan 28.
‼️Today, Bus, Light Rail, Access Link & the AC Rail Line are operating on a weekday schedule. Other rail lines operate on a storm schedule.
ℹ️ bit.ly/3ZvpqK1
✔️Bus, Rail, Light Rail, & Access Link services will operate on a regular weekday schedule tomorrow Wed, Jan 28.
‼️Today, Bus, Light Rail, Access Link & the AC Rail Line are operating on a weekday schedule. Other rail lines operate on a storm schedule.
ℹ️ bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 27, 2026 at 5:55 PM
🔔NJ TRANSIT Service Update
✔️Bus, Rail, Light Rail, & Access Link services will operate on a regular weekday schedule tomorrow Wed, Jan 28.
‼️Today, Bus, Light Rail, Access Link & the AC Rail Line are operating on a weekday schedule. Other rail lines operate on a storm schedule.
ℹ️ bit.ly/3ZvpqK1
✔️Bus, Rail, Light Rail, & Access Link services will operate on a regular weekday schedule tomorrow Wed, Jan 28.
‼️Today, Bus, Light Rail, Access Link & the AC Rail Line are operating on a weekday schedule. Other rail lines operate on a storm schedule.
ℹ️ bit.ly/3ZvpqK1
🔔NJ TRANSIT service update
Tomorrow, Tuesday 1/27:
🚍🚋🚐 Bus, Light Rail & Access Link services will operate on a regular weekday schedule.
🚆Train services will operate on a Severe Weather Schedule Level 2 (close to a weekend schedule)
ℹ️ More info & schedule: bit.ly/3ZvpqK1
Tomorrow, Tuesday 1/27:
🚍🚋🚐 Bus, Light Rail & Access Link services will operate on a regular weekday schedule.
🚆Train services will operate on a Severe Weather Schedule Level 2 (close to a weekend schedule)
ℹ️ More info & schedule: bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 27, 2026 at 12:40 AM
🔔NJ TRANSIT service update
Tomorrow, Tuesday 1/27:
🚍🚋🚐 Bus, Light Rail & Access Link services will operate on a regular weekday schedule.
🚆Train services will operate on a Severe Weather Schedule Level 2 (close to a weekend schedule)
ℹ️ More info & schedule: bit.ly/3ZvpqK1
Tomorrow, Tuesday 1/27:
🚍🚋🚐 Bus, Light Rail & Access Link services will operate on a regular weekday schedule.
🚆Train services will operate on a Severe Weather Schedule Level 2 (close to a weekend schedule)
ℹ️ More info & schedule: bit.ly/3ZvpqK1
🔔 NJ TRANSIT service status
🚋🚐🚍 Light Rail, Access Link & 106 bus routes are on a weekday schedule.
🚆 Most train lines are on Severe Weather Schedule Level 2 (similar to a weekend schedule) until further notice.
❌ Gladstone Branch, Pascack Valley Line & Princeton Dinky suspended.
ℹ️ bit.ly/3ZvpqK1
🚋🚐🚍 Light Rail, Access Link & 106 bus routes are on a weekday schedule.
🚆 Most train lines are on Severe Weather Schedule Level 2 (similar to a weekend schedule) until further notice.
❌ Gladstone Branch, Pascack Valley Line & Princeton Dinky suspended.
ℹ️ bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 26, 2026 at 9:52 PM
🔔 NJ TRANSIT service status
🚋🚐🚍 Light Rail, Access Link & 106 bus routes are on a weekday schedule.
🚆 Most train lines are on Severe Weather Schedule Level 2 (similar to a weekend schedule) until further notice.
❌ Gladstone Branch, Pascack Valley Line & Princeton Dinky suspended.
ℹ️ bit.ly/3ZvpqK1
🚋🚐🚍 Light Rail, Access Link & 106 bus routes are on a weekday schedule.
🚆 Most train lines are on Severe Weather Schedule Level 2 (similar to a weekend schedule) until further notice.
❌ Gladstone Branch, Pascack Valley Line & Princeton Dinky suspended.
ℹ️ bit.ly/3ZvpqK1
🔔 NJ TRANSIT update
🚋🚐🚌 Light Rail, Access Link & 107 bus routes have resumed weekday service.
🚆 Most train lines are back in service, running on Severe Weather Schedule Level 2.
❌ Gladstone, Pascack Valley & Dinky remain suspended.
📅 Tomorrow (1/27): weekend schedule.
ℹ️ bit.ly/3ZvpqK1
🚋🚐🚌 Light Rail, Access Link & 107 bus routes have resumed weekday service.
🚆 Most train lines are back in service, running on Severe Weather Schedule Level 2.
❌ Gladstone, Pascack Valley & Dinky remain suspended.
📅 Tomorrow (1/27): weekend schedule.
ℹ️ bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 26, 2026 at 5:53 PM
🔔 NJ TRANSIT update
🚋🚐🚌 Light Rail, Access Link & 107 bus routes have resumed weekday service.
🚆 Most train lines are back in service, running on Severe Weather Schedule Level 2.
❌ Gladstone, Pascack Valley & Dinky remain suspended.
📅 Tomorrow (1/27): weekend schedule.
ℹ️ bit.ly/3ZvpqK1
🚋🚐🚌 Light Rail, Access Link & 107 bus routes have resumed weekday service.
🚆 Most train lines are back in service, running on Severe Weather Schedule Level 2.
❌ Gladstone, Pascack Valley & Dinky remain suspended.
📅 Tomorrow (1/27): weekend schedule.
ℹ️ bit.ly/3ZvpqK1
🔔NJ TRANSIT service update
🚋 Light Rail services are operating on a weekday schedule
🚍 45 bus routes are now operating on a weekday schedule
🚆 Train services will resume around noon & operate on a Severe Weather Schedule Level 2
Expect delays on all modes.
More info & schedule ℹ️: bit.ly/3ZvpqK1
🚋 Light Rail services are operating on a weekday schedule
🚍 45 bus routes are now operating on a weekday schedule
🚆 Train services will resume around noon & operate on a Severe Weather Schedule Level 2
Expect delays on all modes.
More info & schedule ℹ️: bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 26, 2026 at 4:19 PM
🔔NJ TRANSIT service update
🚋 Light Rail services are operating on a weekday schedule
🚍 45 bus routes are now operating on a weekday schedule
🚆 Train services will resume around noon & operate on a Severe Weather Schedule Level 2
Expect delays on all modes.
More info & schedule ℹ️: bit.ly/3ZvpqK1
🚋 Light Rail services are operating on a weekday schedule
🚍 45 bus routes are now operating on a weekday schedule
🚆 Train services will resume around noon & operate on a Severe Weather Schedule Level 2
Expect delays on all modes.
More info & schedule ℹ️: bit.ly/3ZvpqK1
🔔 NJ TRANSIT update
🚍 21 bus routes in North, Central & South Jersey will resume service at 10am today. These routes will operate on a weekday schedule as roadway conditions permit.
🚋 Light Rail services are operating.
🚆 Train services remain suspended until further notice.
ℹ️ bit.ly/3ZvpqK1
🚍 21 bus routes in North, Central & South Jersey will resume service at 10am today. These routes will operate on a weekday schedule as roadway conditions permit.
🚋 Light Rail services are operating.
🚆 Train services remain suspended until further notice.
ℹ️ bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 26, 2026 at 1:19 PM
🔔 NJ TRANSIT update
🚍 21 bus routes in North, Central & South Jersey will resume service at 10am today. These routes will operate on a weekday schedule as roadway conditions permit.
🚋 Light Rail services are operating.
🚆 Train services remain suspended until further notice.
ℹ️ bit.ly/3ZvpqK1
🚍 21 bus routes in North, Central & South Jersey will resume service at 10am today. These routes will operate on a weekday schedule as roadway conditions permit.
🚋 Light Rail services are operating.
🚆 Train services remain suspended until further notice.
ℹ️ bit.ly/3ZvpqK1
🔔NJ TRANSIT service update!
Light Rail services will resume on a weekday schedule tomorrow, Monday, Jan 26.
Bus, Access Link & train service will resume progressively when conditions allow so stay informed.
Updates will be posted as soon as available.
ℹ️bit.ly/3ZvpqK1
Light Rail services will resume on a weekday schedule tomorrow, Monday, Jan 26.
Bus, Access Link & train service will resume progressively when conditions allow so stay informed.
Updates will be posted as soon as available.
ℹ️bit.ly/3ZvpqK1
January 26, 2026 at 2:35 AM
🔔NJ TRANSIT service update!
Light Rail services will resume on a weekday schedule tomorrow, Monday, Jan 26.
Bus, Access Link & train service will resume progressively when conditions allow so stay informed.
Updates will be posted as soon as available.
ℹ️bit.ly/3ZvpqK1
Light Rail services will resume on a weekday schedule tomorrow, Monday, Jan 26.
Bus, Access Link & train service will resume progressively when conditions allow so stay informed.
Updates will be posted as soon as available.
ℹ️bit.ly/3ZvpqK1
⚠️ #NJTRANSIT service remains suspended until further notice due to severe weather.
Expect a slow, gradual resumption across all modes, with bus service likely resuming first—but not at the start of the service day due to overnight conditions.
More info tomorrow!
ℹ️ Stay informed: bit.ly/3ZvpqK1
Expect a slow, gradual resumption across all modes, with bus service likely resuming first—but not at the start of the service day due to overnight conditions.
More info tomorrow!
ℹ️ Stay informed: bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 25, 2026 at 11:54 PM
⚠️ #NJTRANSIT service remains suspended until further notice due to severe weather.
Expect a slow, gradual resumption across all modes, with bus service likely resuming first—but not at the start of the service day due to overnight conditions.
More info tomorrow!
ℹ️ Stay informed: bit.ly/3ZvpqK1
Expect a slow, gradual resumption across all modes, with bus service likely resuming first—but not at the start of the service day due to overnight conditions.
More info tomorrow!
ℹ️ Stay informed: bit.ly/3ZvpqK1
⚠️❄️ As of 2 PM today, NJ TRANSIT train service—like all other modes since last night—is suspended for the remainder of Sunday, January 25.
Stay up to date with the latest service information: bit.ly/3ZvpqK1
Stay up to date with the latest service information: bit.ly/3ZvpqK1
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
bit.ly
January 25, 2026 at 7:08 PM
⚠️❄️ As of 2 PM today, NJ TRANSIT train service—like all other modes since last night—is suspended for the remainder of Sunday, January 25.
Stay up to date with the latest service information: bit.ly/3ZvpqK1
Stay up to date with the latest service information: bit.ly/3ZvpqK1
⚠️Attention #NJTRANSIT riders!
🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25.
🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.
🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25.
🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.
January 24, 2026 at 9:02 PM
⚠️Attention #NJTRANSIT riders!
🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25.
🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.
🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25.
🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.
🔔❄️ Attention #NJTRANSIT riders!
A severe winter storm is coming—check service alerts throughout the weekend.
Sign up for live alerts if you haven’t yet: njtransit.com/myinfo
Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.
A severe winter storm is coming—check service alerts throughout the weekend.
Sign up for live alerts if you haven’t yet: njtransit.com/myinfo
Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.
January 23, 2026 at 7:26 PM
🔔❄️ Attention #NJTRANSIT riders!
A severe winter storm is coming—check service alerts throughout the weekend.
Sign up for live alerts if you haven’t yet: njtransit.com/myinfo
Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.
A severe winter storm is coming—check service alerts throughout the weekend.
Sign up for live alerts if you haven’t yet: njtransit.com/myinfo
Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.
🛎️The NJ TRANSIT FY2025 Annual Report is out!
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
January 23, 2026 at 2:57 PM
🛎️The NJ TRANSIT FY2025 Annual Report is out!
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn
🚍 Hey bus riders!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
January 22, 2026 at 5:45 PM
🚍 Hey bus riders!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage.
Just type in your route number to get real-time status updates—no page change needed!
At Bloomfield Station for the morning rush!
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
January 22, 2026 at 11:27 AM
At Bloomfield Station for the morning rush!
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡
Good morning from Maplewood Station! 👋
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
January 21, 2026 at 11:27 AM
Good morning from Maplewood Station! 👋
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign.
I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.
🔔 NJ TRANSIT wants to hear from you — especially from riders who may not read or speak English comfortably.
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
January 16, 2026 at 4:29 PM
🔔 NJ TRANSIT wants to hear from you — especially from riders who may not read or speak English comfortably.
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language
⚠️Attention train riders!
The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks.
Check temporary schedules & plan ahead (WFH if you can).
I’ll be at stations before & during the outage - DMs open.
ℹ️ njtransit.com/portalcutover
The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks.
Check temporary schedules & plan ahead (WFH if you can).
I’ll be at stations before & during the outage - DMs open.
ℹ️ njtransit.com/portalcutover
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
njtransit.com
January 15, 2026 at 10:31 PM
⚠️Attention train riders!
The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks.
Check temporary schedules & plan ahead (WFH if you can).
I’ll be at stations before & during the outage - DMs open.
ℹ️ njtransit.com/portalcutover
The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks.
Check temporary schedules & plan ahead (WFH if you can).
I’ll be at stations before & during the outage - DMs open.
ℹ️ njtransit.com/portalcutover