Please read my story. This isn't about discount airlines charging a little extra for bags. It's about algorithms destroying free markets.

Facebook, incidentally, makes it impossible for followers to really report that a page has been hijacked. It's like they don't even care that this is going on.

I'm always working on projects to point out Gotchas and help people navigate this incredibly complex world; and I try to point out potential solutions as they arise. Always happy to hear from others interested in this effort.

My focus today is on scams and cybercrime...but I willl tell anyone who listens that poor customer service (or downright customer abuse) is our greatest security vulnerability. There's a reason people trust criminals more than the institutions designed to protect them. ...

Once you start looking for Gotchas in the economy, you spot them everywhere. From the 60-cent fee for ordering a burrito at a brewery kiosk to that annual doc visit not being covered because it's only 364 days since your last one. ...

Because large institutions (corporations, mainly) have perfected the use of surveillance marketing and supercomputing power to confuse and steal on an industrial scale....