@benfinkels.bsky.social
Reposted
Interesting article about chatbots that know the right time to escalate to a human agent:
"...Summarize the conversation and write it in form of a concise e-mail which will be forwarded to an agent as a ticket..."
cloud.google.com/blog/topics/...
#AI, #chat, #agents, #Webhook
"...Summarize the conversation and write it in form of a concise e-mail which will be forwarded to an agent as a ticket..."
cloud.google.com/blog/topics/...
#AI, #chat, #agents, #Webhook
Create a self-escalating chatbot in Conversational Agents using Webhook and Generators | Google Cloud Blog
Learn how to create a self-escalating chatbot using Google Cloud's generative AI solutions such as Vertex AI and Conversational Agents (Dialogflow CX).
cloud.google.com
November 25, 2024 at 10:30 PM
Interesting article about chatbots that know the right time to escalate to a human agent:
"...Summarize the conversation and write it in form of a concise e-mail which will be forwarded to an agent as a ticket..."
cloud.google.com/blog/topics/...
#AI, #chat, #agents, #Webhook
"...Summarize the conversation and write it in form of a concise e-mail which will be forwarded to an agent as a ticket..."
cloud.google.com/blog/topics/...
#AI, #chat, #agents, #Webhook