Complaint PDF ppc.land/content/file... . Counsel is Susman Godfrey.

Disappointing that AppLovin representatives were not willing to answer your questions

Disappointing that AppLovin representatives were not willing to answer Mike's questions

Filings includes never-before-publicly-accessible transcript of Judge Brinkema's criticism of Google misconduct in his August 27, 2024 hearing. Highlighting by me. "Smoking guns" and "a whole bunch of problems" when Google decided "to try to hide relevant information."

Gary Leff's perspective: viewfromthewing.com/dot-to-rule-... . He points out that Granet was prudent to delay using Systemwides given low availability for good redemptions. (With patience + luck, maybe something better would come along.) Plus, other vendors state time zones for expiration.

One, AA misreads the DOT policies. Two, Systemwide upgrades are so limited -- no wonder Granet struggled to use them. Three, an ambiguous contract must be interpreted in favor of the party that didn't write it. AA created ambiguity when it omitted time zone on expiration. I'd rule for Granet. (5/5)

Instead AA tries to argue this is no big deal -- citing unrelated DOT policies that don't mention that a time zone must be stated, and arguing that Granet had a full year to use his upgrades and shouldn't have left this to the last minute. (4/5)

AA should just admit that this was a *mistake* -- that they inadvertently failed to state the time zone when indicating expiration. It was a mistake, and everyone reading the docket knows it. So AA should make the passenger whole, and most of all, timely fix the problem so it doesn't recur. (3/5)

Granet points out that AA elsewhere describes the time zone of expiration (e.g. of credits), and that for holds AA automatically applies the time zone of the user's location (or at least claims to do so). (2/5)

I did my best. Told at least a dozen Microsoft CVP's. Discussed with Microsoft's lead travel buyer who, to his credit, knew already.

I'm sure the losses were terrible, though. I saw Mint SEA-BOS as low as $399 a few years back, and recently still about $500. Such a steal for transcon lie-flat.

Thanks for sharing, Al. I had no idea Pat was sick. Despite not working with him closely, nor ever overlapping with him at any university or company, I feel I learned a lot from the way he ran economics at Amazon.

My public comment www.regulations.gov/comment/DOT-... based on other passengers reporting substantially the same problem onemileatatime.com/news/virgin-...

I can remember the great things that prior AA management did to win my business -- amazingly, even if other carriers had a nonstop. AA had the best premium seats, best service of a US carrier, best elite benefits, best award availability. I trusted them. Is AA management up to re-earn that trust?

JEM offers a copy of the abstract and all the (tantalizing!) footnotes free of charge, but wants $56 for the body text.