Ben #ActNow 🔥🌳🌊
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benaldo.bsky.social
Ben #ActNow 🔥🌳🌊
@benaldo.bsky.social
People+planet-centred Service Designer / Product Manager

Service Manual & Service Standard, GDS, DSIT

Woke
he/him
That's looking up out of a wide open old chimney, now exposed cos we've removed the ceiling around it. We spent a couple of hours filling the hole in the stack on the right there.

By 'we' I mean the bloke I paid, with me handing up lumps of brick and shining the torch.
November 17, 2025 at 6:44 PM
November 17, 2025 at 6:40 PM
I just looked out the window to see if it'd snowed!
November 16, 2025 at 10:07 AM
CONGRATULATIONS!!
November 15, 2025 at 2:37 PM
You could argue efficiency in services helping people counter loneliness has increased...?
November 15, 2025 at 2:04 PM
Yes, that sounds about right. Unified, consistent and joined up might be better than 'singular'...
November 14, 2025 at 4:50 PM
🧐 Researching with GOV.UK Content team on problems with services going from successful assessment to up and running on GOV.UK

🤸 1-day Agile services training organised for 14 of our directorate

6/6 #govdesign
November 14, 2025 at 3:04 PM
🤖 Reviewing our user research and testing of guidance on 'Using AI in services' www.gov.uk/service-manu...

🔍 ... which is informing design of our 'Ongoing user research model' alpha

5/6 #govdesign
November 14, 2025 at 3:04 PM
🧰 Working up statement of works for developing the Service Toolkit as a more joined up experience for users of GDS's various products and services www.gov.uk/service-toolkit

💾 Pausing review of Service Manual publishing software, for reasons of time and contracts

4/6 #govdesign
November 14, 2025 at 3:04 PM
🌳 Aligning with GDS's Head Of Sustainability on work around Service Standard requirements around environmental sustainability of services

🫂 Updated / created 3 communities pages in www.gov.uk/service-manu...

3/6 #govdesign
November 14, 2025 at 3:04 PM
🔭 Planned team sesh on GDS's proposition for the Service Manual and Service Standard in 2025 and beyond

📋 Planned workshop with Service Assessments team on how to better align / join up / co-exist / co-design...

2/6 #govdesign
November 14, 2025 at 3:04 PM
yeah right
November 12, 2025 at 7:24 AM