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I often shop online. Is there anything I can do about dodgy couriers?
I often shop online. Is there anything I can do about dodgy couriers?
When a product isn’t delivered within its timeframe, the retailer must provide a solution, Australian policy expert Kat George writes. But there are steps you can take with the courier too * Read more Australian customer service questions * Get our weekend culture and lifestyle email I often shop online and notice some courier companies create persistent problems for me. These include: couriers claiming to have attempted delivery on days when I have been working from home and know they didn’t bother to buzz my apartment; couriers failing to leave notice of attempted deliveries; lost packages; and in one instance, giving me conflicting information about the need to pay import duties, resulting in a time sensitive delivery being delayed. Trying to resolve these problems often takes multiple phone calls and a lot of waiting on hold. The shipping and courier companies always pass the buck back to the retailer when something goes wrong. This doesn’t seem fair since it’s the courier, not the retailer, who is at fault. Beyond complaining to the retailer, is there any way to hold a shipping company to account for their terrible customer service? Sign up for the fun stuff with our rundown of must-reads, pop culture and tips for the weekend, every Saturday morning Continue reading...
www.theguardian.com
November 10, 2025 at 2:05 PM
Welcome to Barangaroo! We graciously provide affordable housing but you’re not allowed to enjoy it | First Dog on the Moon
Welcome to Barangaroo! We graciously provide affordable housing but you’re not allowed to enjoy it | First Dog on the Moon
No sooking! If you wanted an apartment with a pool(s) you should have been a banking executive or some such * Sign up here to get an email whenever First Dog cartoons are published * Get all your needs met at the First Dog shop if what you need is First Dog merchandise and prints Continue reading...
www.theguardian.com
November 10, 2025 at 6:03 AM