ACCAN
@accan-aus.bsky.social
Australia's peak body for communications consumers.
ACMA has issued a revised proposal that has seen a steep increase on its previous spectrum proposal.
Read our media release: buff.ly/R5OR2fb
#acma #spectrum
Read our media release: buff.ly/R5OR2fb
#acma #spectrum
December 17, 2025 at 5:25 AM
ACMA has issued a revised proposal that has seen a steep increase on its previous spectrum proposal.
Read our media release: buff.ly/R5OR2fb
#acma #spectrum
Read our media release: buff.ly/R5OR2fb
#acma #spectrum
During the Senate Inquiry into Triple Zero, ACCAN DCEO Dr Gareth Downing highlighted that the long-term solution to outage risks is a complete redesign of the system, supported by significant new investment.
@sarahhansonyoung.bsky.social
@sarahhansonyoung.bsky.social
December 15, 2025 at 1:19 AM
During the Senate Inquiry into Triple Zero, ACCAN DCEO Dr Gareth Downing highlighted that the long-term solution to outage risks is a complete redesign of the system, supported by significant new investment.
@sarahhansonyoung.bsky.social
@sarahhansonyoung.bsky.social
Telecommunications services are essential, but not recognised as such in law. They should be regulated like other essential services, like water and energy, and this means modernising the Telecommunications Act to recognise the role mobile and internet play today.
@sarahhansonyoung.bsky.social
@sarahhansonyoung.bsky.social
December 14, 2025 at 11:35 PM
Telecommunications services are essential, but not recognised as such in law. They should be regulated like other essential services, like water and energy, and this means modernising the Telecommunications Act to recognise the role mobile and internet play today.
@sarahhansonyoung.bsky.social
@sarahhansonyoung.bsky.social
New Roy Morgan data shows Optus was Australia’s most distrusted brand in October 2025, reflecting two years of declining confidence in major telcos.
Roy Morgan’s message is clear: distrust has real business consequences.
Watch the video: youtu.be/wmqUaiyBti4?...
#optus
Roy Morgan’s message is clear: distrust has real business consequences.
Watch the video: youtu.be/wmqUaiyBti4?...
#optus
Australia’s Most Trusted and Distrusted Telcos Deep-Dive Webinar
YouTube video by Roy Morgan Australia
youtu.be
December 12, 2025 at 5:19 AM
New Roy Morgan data shows Optus was Australia’s most distrusted brand in October 2025, reflecting two years of declining confidence in major telcos.
Roy Morgan’s message is clear: distrust has real business consequences.
Watch the video: youtu.be/wmqUaiyBti4?...
#optus
Roy Morgan’s message is clear: distrust has real business consequences.
Watch the video: youtu.be/wmqUaiyBti4?...
#optus
Our CEO Carol Bennett spoke to ABC Radio's Paul Turton about the how self-regulation in the telecommunications industry has failed. Industry cannot be expected to manage the public’s safety when its primary responsibility is to shareholders and profitability.
#triplezero
#triplezero
December 11, 2025 at 12:08 AM
Our CEO Carol Bennett spoke to ABC Radio's Paul Turton about the how self-regulation in the telecommunications industry has failed. Industry cannot be expected to manage the public’s safety when its primary responsibility is to shareholders and profitability.
#triplezero
#triplezero
Telecommunications services are essential to daily life, yet Australia’s laws do not treat them that way, ACCAN told the Senate Environment and Communications Committee yesterday.
Read the full media release: buff.ly/otzYFCD
Read the full media release: buff.ly/otzYFCD
December 10, 2025 at 6:07 AM
Telecommunications services are essential to daily life, yet Australia’s laws do not treat them that way, ACCAN told the Senate Environment and Communications Committee yesterday.
Read the full media release: buff.ly/otzYFCD
Read the full media release: buff.ly/otzYFCD
Providing evidence to the Senate Environment and Communications References Committee, our CEO Carol Bennett said that the ongoing Triple-Zero debacle shows that Australia is failing to properly regulate telecommunications for what it is - an essential service.
#triplezeroinquiry #triplezero
#triplezeroinquiry #triplezero
December 9, 2025 at 10:48 PM
Providing evidence to the Senate Environment and Communications References Committee, our CEO Carol Bennett said that the ongoing Triple-Zero debacle shows that Australia is failing to properly regulate telecommunications for what it is - an essential service.
#triplezeroinquiry #triplezero
#triplezeroinquiry #triplezero
The Fair Call Coalition has today written to the ACMA Chair urging them to reject industry’s re-drafted Telecommunications Consumer Protections (TCP) Code.
Read the Fair Call Coalition’s letter to the ACMA Chair outlining the industry standards that must be strengthened: buff.ly/csaTFzz
Read the Fair Call Coalition’s letter to the ACMA Chair outlining the industry standards that must be strengthened: buff.ly/csaTFzz
December 4, 2025 at 1:04 AM
The Fair Call Coalition has today written to the ACMA Chair urging them to reject industry’s re-drafted Telecommunications Consumer Protections (TCP) Code.
Read the Fair Call Coalition’s letter to the ACMA Chair outlining the industry standards that must be strengthened: buff.ly/csaTFzz
Read the Fair Call Coalition’s letter to the ACMA Chair outlining the industry standards that must be strengthened: buff.ly/csaTFzz
ACCAN recently made a submission to the Senate Environment and Communications References Committee’s Inquiry into Triple-Zero service outages.
Our submission aims to improve the reliability, inclusivity and availability of mobile telecommunications services.
Our recommendations: buff.ly/MjDhC69
Our submission aims to improve the reliability, inclusivity and availability of mobile telecommunications services.
Our recommendations: buff.ly/MjDhC69
December 3, 2025 at 4:07 AM
ACCAN recently made a submission to the Senate Environment and Communications References Committee’s Inquiry into Triple-Zero service outages.
Our submission aims to improve the reliability, inclusivity and availability of mobile telecommunications services.
Our recommendations: buff.ly/MjDhC69
Our submission aims to improve the reliability, inclusivity and availability of mobile telecommunications services.
Our recommendations: buff.ly/MjDhC69
Were you sold an Optus product or service you didn’t want or need, couldn’t afford, or couldn’t use where you live? You may be eligible for compensation.
If you think you were affected:
📞 Call Optus on 1300 082 820 to discuss your situation or make a claim.
For more information: buff.ly/KD5ma8n
If you think you were affected:
📞 Call Optus on 1300 082 820 to discuss your situation or make a claim.
For more information: buff.ly/KD5ma8n
December 2, 2025 at 5:28 AM
Were you sold an Optus product or service you didn’t want or need, couldn’t afford, or couldn’t use where you live? You may be eligible for compensation.
If you think you were affected:
📞 Call Optus on 1300 082 820 to discuss your situation or make a claim.
For more information: buff.ly/KD5ma8n
If you think you were affected:
📞 Call Optus on 1300 082 820 to discuss your situation or make a claim.
For more information: buff.ly/KD5ma8n
ACCAN welcomes the introduction of legislation to establish the Universal Outdoor Mobile Obligation (UOMO) to Parliament - a generational step toward improving connectivity, safety and choice for people across Australia.
Read our media release: buff.ly/ayTMb5g
Read our media release: buff.ly/ayTMb5g
December 1, 2025 at 2:04 AM
ACCAN welcomes the introduction of legislation to establish the Universal Outdoor Mobile Obligation (UOMO) to Parliament - a generational step toward improving connectivity, safety and choice for people across Australia.
Read our media release: buff.ly/ayTMb5g
Read our media release: buff.ly/ayTMb5g
How to prepare for the upcoming under-16s social media ban:
🔍 Check if they'll be affected by the restrictions
💬 Find other ways to follow their favourite online groups & connect with their friends
💾 Download & archive any accounts
🤝 Reach out to family & friends
❤️ Make it a family effort
🔍 Check if they'll be affected by the restrictions
💬 Find other ways to follow their favourite online groups & connect with their friends
💾 Download & archive any accounts
🤝 Reach out to family & friends
❤️ Make it a family effort
November 30, 2025 at 12:00 AM
How to prepare for the upcoming under-16s social media ban:
🔍 Check if they'll be affected by the restrictions
💬 Find other ways to follow their favourite online groups & connect with their friends
💾 Download & archive any accounts
🤝 Reach out to family & friends
❤️ Make it a family effort
🔍 Check if they'll be affected by the restrictions
💬 Find other ways to follow their favourite online groups & connect with their friends
💾 Download & archive any accounts
🤝 Reach out to family & friends
❤️ Make it a family effort
ACCAN features in The Australian, highlighting the important relationship the Custodian will need to have with NEMA to deliver the Triple-Zero Custodian framework.
Read the full article: buff.ly/vndYTE6
#triplezero #auspol #telco #telecommunications #australianews
Read the full article: buff.ly/vndYTE6
#triplezero #auspol #telco #telecommunications #australianews
November 29, 2025 at 12:01 AM
ACCAN features in The Australian, highlighting the important relationship the Custodian will need to have with NEMA to deliver the Triple-Zero Custodian framework.
Read the full article: buff.ly/vndYTE6
#triplezero #auspol #telco #telecommunications #australianews
Read the full article: buff.ly/vndYTE6
#triplezero #auspol #telco #telecommunications #australianews
Many telco consumers continue to face long wait times, unresolved complaints and repeated network failures.
ACCAN is calling on the consumer watchdog ACCC to investigate if consumers being charged and not receiving a service constitute misleading sales practice.
The full article: buff.ly/7R1i5Ux
ACCAN is calling on the consumer watchdog ACCC to investigate if consumers being charged and not receiving a service constitute misleading sales practice.
The full article: buff.ly/7R1i5Ux
November 27, 2025 at 5:01 AM
Many telco consumers continue to face long wait times, unresolved complaints and repeated network failures.
ACCAN is calling on the consumer watchdog ACCC to investigate if consumers being charged and not receiving a service constitute misleading sales practice.
The full article: buff.ly/7R1i5Ux
ACCAN is calling on the consumer watchdog ACCC to investigate if consumers being charged and not receiving a service constitute misleading sales practice.
The full article: buff.ly/7R1i5Ux
With Black Friday fast approaching, consumers are being urged to watch out for scams.
Here are some essential tips to stay safe:
1. Question deals that appear unrealistic
2. Take time to verify a seller’s identity
3. Treat high-pressure sales tactics with suspicion.
More info: buff.ly/f7xKmNm
Here are some essential tips to stay safe:
1. Question deals that appear unrealistic
2. Take time to verify a seller’s identity
3. Treat high-pressure sales tactics with suspicion.
More info: buff.ly/f7xKmNm
November 26, 2025 at 2:40 AM
With Black Friday fast approaching, consumers are being urged to watch out for scams.
Here are some essential tips to stay safe:
1. Question deals that appear unrealistic
2. Take time to verify a seller’s identity
3. Treat high-pressure sales tactics with suspicion.
More info: buff.ly/f7xKmNm
Here are some essential tips to stay safe:
1. Question deals that appear unrealistic
2. Take time to verify a seller’s identity
3. Treat high-pressure sales tactics with suspicion.
More info: buff.ly/f7xKmNm
Since the major Optus outage, reporter Michael Atkin has been digging into what’s being done to prevent another Triple-Zero failure.
Atkin’s latest report unpacks why Triple-Zero calls are still failing and whether our emergency call system remains fit for purpose.
Listen here: buff.ly/nV6tWtM
Atkin’s latest report unpacks why Triple-Zero calls are still failing and whether our emergency call system remains fit for purpose.
Listen here: buff.ly/nV6tWtM
November 25, 2025 at 4:00 AM
Since the major Optus outage, reporter Michael Atkin has been digging into what’s being done to prevent another Triple-Zero failure.
Atkin’s latest report unpacks why Triple-Zero calls are still failing and whether our emergency call system remains fit for purpose.
Listen here: buff.ly/nV6tWtM
Atkin’s latest report unpacks why Triple-Zero calls are still failing and whether our emergency call system remains fit for purpose.
Listen here: buff.ly/nV6tWtM
A strong win for Australian consumers.
Thank you to Minister Leigh for taking action on this vital issue, and to all consumer groups whose sustained advocacy made this possible.
@cprc-research.bsky.social @erinlturner.bsky.social @choiceaustralia.bsky.social
#subscription #auspol
Thank you to Minister Leigh for taking action on this vital issue, and to all consumer groups whose sustained advocacy made this possible.
@cprc-research.bsky.social @erinlturner.bsky.social @choiceaustralia.bsky.social
#subscription #auspol
November 24, 2025 at 6:02 AM
A strong win for Australian consumers.
Thank you to Minister Leigh for taking action on this vital issue, and to all consumer groups whose sustained advocacy made this possible.
@cprc-research.bsky.social @erinlturner.bsky.social @choiceaustralia.bsky.social
#subscription #auspol
Thank you to Minister Leigh for taking action on this vital issue, and to all consumer groups whose sustained advocacy made this possible.
@cprc-research.bsky.social @erinlturner.bsky.social @choiceaustralia.bsky.social
#subscription #auspol
A new report released through our ACCAN Grants Program, with research conducted by @griffith.edu.au, has found that while most Australians share their smartphone with their partner, many are taking steps to protect their privacy.
For more, read the media release: buff.ly/FznzbyI
#cybersecurity
For more, read the media release: buff.ly/FznzbyI
#cybersecurity
November 24, 2025 at 12:46 AM
A new report released through our ACCAN Grants Program, with research conducted by @griffith.edu.au, has found that while most Australians share their smartphone with their partner, many are taking steps to protect their privacy.
For more, read the media release: buff.ly/FznzbyI
#cybersecurity
For more, read the media release: buff.ly/FznzbyI
#cybersecurity
ACCAN recently met with Craig Young, CEO of Telecommunications Users Association of New Zealand (TUANZ), which represents telco consumers in New Zealand.
It was a valuable opportunity to exchange insights & share our experiences ahead of the planned 3G network shutdown in New Zealand in late 2025.
It was a valuable opportunity to exchange insights & share our experiences ahead of the planned 3G network shutdown in New Zealand in late 2025.
November 23, 2025 at 10:20 PM
ACCAN recently met with Craig Young, CEO of Telecommunications Users Association of New Zealand (TUANZ), which represents telco consumers in New Zealand.
It was a valuable opportunity to exchange insights & share our experiences ahead of the planned 3G network shutdown in New Zealand in late 2025.
It was a valuable opportunity to exchange insights & share our experiences ahead of the planned 3G network shutdown in New Zealand in late 2025.
ACCAN attended the Global Summit on Economic Abuse in Sydney this week.
We were happy to receive an EARGie - an annual tradition within the network that recognises members contributions to economic abuse advocacy.
We were happy to receive an EARGie - an annual tradition within the network that recognises members contributions to economic abuse advocacy.
November 22, 2025 at 4:13 AM
ACCAN attended the Global Summit on Economic Abuse in Sydney this week.
We were happy to receive an EARGie - an annual tradition within the network that recognises members contributions to economic abuse advocacy.
We were happy to receive an EARGie - an annual tradition within the network that recognises members contributions to economic abuse advocacy.
The Government is consulting on a proposed Digital Duty of Care, which would require online services to take reasonable steps to prevent foreseeable harms.
ACCAN has consistently called for stronger platform responsibility, and this consultation is an opportunity for consumers to have their say.
ACCAN has consistently called for stronger platform responsibility, and this consultation is an opportunity for consumers to have their say.
November 21, 2025 at 7:40 AM
The Government is consulting on a proposed Digital Duty of Care, which would require online services to take reasonable steps to prevent foreseeable harms.
ACCAN has consistently called for stronger platform responsibility, and this consultation is an opportunity for consumers to have their say.
ACCAN has consistently called for stronger platform responsibility, and this consultation is an opportunity for consumers to have their say.
Following the tragic death linked to the failed Samsung TPG Triple-Zero call, Carol Bennett spoke to 9 News about the serious safety concerns this raises, stressing that the issue is a matter of life and death for users.
Ensure your device is fully updated to prevent similar risks.
#tpg #samsung
Ensure your device is fully updated to prevent similar risks.
#tpg #samsung
November 21, 2025 at 1:29 AM
We welcome ACMA’s decisive action in holding Optus accountable, issuing the maximum $826,320 penalty following a security flaw that exposed customers to phone scams.
It’s encouraging to see the regulator taking meaningful steps to protect consumers and enforce compliance in the telco sector.
It’s encouraging to see the regulator taking meaningful steps to protect consumers and enforce compliance in the telco sector.
November 19, 2025 at 7:50 AM
We welcome ACMA’s decisive action in holding Optus accountable, issuing the maximum $826,320 penalty following a security flaw that exposed customers to phone scams.
It’s encouraging to see the regulator taking meaningful steps to protect consumers and enforce compliance in the telco sector.
It’s encouraging to see the regulator taking meaningful steps to protect consumers and enforce compliance in the telco sector.
Speaking to ABC News, our CEO questioned why older generation Samsung phones were not identified and blocked earlier when the Emergency Call Service Determination was first introduced in 2024.
“These devices slipped through the cracks and now we have a tragic outcome."
🔗 buff.ly/0Ubftii
“These devices slipped through the cracks and now we have a tragic outcome."
🔗 buff.ly/0Ubftii
November 19, 2025 at 6:34 AM
Speaking to ABC News, our CEO questioned why older generation Samsung phones were not identified and blocked earlier when the Emergency Call Service Determination was first introduced in 2024.
“These devices slipped through the cracks and now we have a tragic outcome."
🔗 buff.ly/0Ubftii
“These devices slipped through the cracks and now we have a tragic outcome."
🔗 buff.ly/0Ubftii
ACCAN is deeply saddened by reports that a person has died following failed attempts to reach Triple Zero while using a Lebara (TPG) service on an older Samsung device.
Read our full statement: buff.ly/U3Anwx9
Read our full statement: buff.ly/U3Anwx9
November 18, 2025 at 5:04 AM
ACCAN is deeply saddened by reports that a person has died following failed attempts to reach Triple Zero while using a Lebara (TPG) service on an older Samsung device.
Read our full statement: buff.ly/U3Anwx9
Read our full statement: buff.ly/U3Anwx9