Lightnews — Scholar-powered news

William Murray

@williamcmurray.bsky.social

41 followers 61 following 6 posts

Professor of Management in Hospitality & Tourism. I teach things. I study people. I write stuff down.

Videos

History 38%

Chemistry 12%

Posts Media Videos Starter Packs

William Murray @williamcmurray.bsky.social · Apr 26

Hospitality, and by extension the hospitality industry, is about people. It is about warm welcomes, caring, and connections— all intrinsically human qualities.

Sustainable Hospitality www.williamcmurray.ca/2024/08/11/s...

Sustainable Hospitality

In the evolving world of hospitality, it’s incredibly easy to lose sight of what truly matters. More and more, I’m seeing operators filtering the business of hospitality through financial framework…

www.williamcmurray.ca

William Murray @williamcmurray.bsky.social · Apr 24

A Process of Small Steps.

Showing up regularly and putting in each day’s work produces incremental gains and growth. That’s how progress works. Especially when the work feels unremarkable.

www.williamcmurray.ca/2025/04/24/a...

A Process of Small Steps

Process is the thing. There are no shortcuts. You come back to the same idea, the same task, the same challenge — again and again. And slowly, you get better. The repetition is what builds your cap…

www.williamcmurray.ca

William Murray @williamcmurray.bsky.social · Apr 14

"As professionals, we are entrusted w/ people’s problems, their uncertainties & their hopes for better outcomes. That trust deserves more than a list of options. It deserves perspective, leadership, clarity & care."

Enough Options. Be the Expert People Came For www.williamcmurray.ca/2025/04/08/e...

Enough Options. Be the Expert People Came For

Professionals must stop overwhelming clients with options and start offering clear, expert guidance. Here's how to lead with confidence and care.

www.williamcmurray.ca

William Murray @williamcmurray.bsky.social · Mar 23

Businesses get so obsessed with chasing metrics and engaging with processes that they've removed the idea that people are actually involved in and for their operations. So I wrote a few thoughts about it.

What do you think?

Have You Forgotten About the People? www.williamcmurray.ca/2025/03/20/h...

Why Human Connection Matters More Than Data

When businesses prioritize efficiency over human connection, service suffers. Streamlined processes and data-driven decisions can’t replace real experiences. True customer loyalty comes from meaningfu...

www.williamcmurray.ca

William Murray @williamcmurray.bsky.social · Mar 8

I see peers claiming 10-25+ pubs a year. To quote Trudeau, "Make that make sense."

Utter BS.

Reposted by William M. Murray

Aaron Rupar @atrupar.com · Mar 4

Trudeau: "They're talking about working positively with Russia, appeasing Vladimir Putin- a lying, murderous, dictator. Make that make sense. Canadians are reasonable and we are polite. But we will not back down from a fight...Canada will be implementing 25% tariffs against $155b of American goods."

360 4K 15K

Reposted by William M. Murray

Brittlestar @brittlestar.com · Feb 3

Are Thoughts and Prayers Exempt from Tariffs?
pod.link/1780356693
#ViveLeCanada ✌️❤️🇨🇦

2 35 190

Reposted by William M. Murray

Michael de Adder @deadder.bsky.social · Feb 3

Give me what I want
by @deAdder
Substack
open.substack.com/pub/deadder/...

22 580 1.4K

William Murray @williamcmurray.bsky.social · Nov 15

Checking into Bluesky - reservation for 1.