Rachel @ Trustable
LightNews LightNews
banner
trustable.bsky.social
Rachel @ Trustable
@trustable.bsky.social
25 followers 130 following 23 posts
Rachel Maron is The Trustable Team's strategist, speaker, and co-founder. She helps organizations build trust at scale through transformational consulting, enterprise training, and thought leadership -- because trust isn’t a feeling; it’s an asset.
Posts Replies Media Videos
trustable.bsky.social
The Capitulation Tax: Corporate Cowardice in the Age of Fire
substack.com/@twvme/note/...
The Capitulation Tax: Corporate Cowardice in the Age of Fire
Capitulation is contagious: once one giant folds, the playbook becomes standard operating procedure.
substack.com
September 23, 2025 at 8:13 PM
trustable.bsky.social
substack.com/@twvme/note/...
This Woman Votes (@twvme)
What has changed since March? The mask slipped, then the paperwork arrived. • States are finally prying open the enclosure. California and Oregon right-to-repair laws are live, which weakens the “buy...
substack.com
September 23, 2025 at 8:13 PM
trustable.bsky.social
Power must be wielded. Macron showed the move: redefine the metric, reassign legitimacy, then watch institutions follow. If we do not fight on the home, institution, and capital fronts

substack.com/@twvme/note/...
This Woman Votes (@twvme)
When you understand why this essay is true, you will understand why Project 2026 fails unless we seize the MEANS of MEANING. Liberalism is a dirty word in the U.S. because we let auditors, ratings, an...
substack.com
September 23, 2025 at 8:12 PM
trustable.bsky.social
The Same Old Scam: How "Autism Breakthroughs" Resurrect Mother-Blame
substack.com/@twvme/note/...
The Same Old Scam: How "Autism Breakthroughs" Resurrect Mother-Blame
Leucovorin helps a rare folate disorder. Tylenol panic fails real science. This “autism plan” is eugenics-adjacent blame politics, not help for autistic people.
substack.com
September 23, 2025 at 8:11 PM
trustable.bsky.social
From Republic to Relic: The Prophecy of America’s Slow Death
Igor Kryan’s “time traveler prophecy” isn’t fantasy – it’s a mirror. America won’t die in war but in apathy, paperwork, and shrugs. Collapse will feel normal until it’s already done.

substack.com/@twvme/note/...
From Republic to Relic: The Prophecy of America’s Slow Death
America won’t collapse in war but dissolve by paperwork, prayer, and shrugs. The 2051 “prophecy” doesn't feel like fiction so much as our trajectory, already unfolding.
substack.com
September 3, 2025 at 9:22 PM
trustable.bsky.social
ALL Canadians should read this one... Companies that grasp this early will convert sovereignty into market advantage. Those who delay will watch competitors redefine the baseline of trust.
#canadiandata #savecanada #datasovereignty
www.trustable.blog/p/data-sover...
Data Sovereignty Crisis: Why Foreign Control of Digital Infrastructure Threatens Democratic Trust
Democratic governments promise data protection while operating on foreign platforms subject to U.S. law, creating massive trust debt that undermines sovereignty.
www.trustable.blog
August 25, 2025 at 7:51 PM
trustable.bsky.social
The verdict is already in: customers don’t just want services that work. They want services they can trust. And sovereignty is no longer incidental to trust—it is trust.

www.trustable.blog/p/corporate-...
Corporate Data Sovereignty: Trust as a Market Asset
Why enterprises must treat sovereignty as brand equity, not just compliance
www.trustable.blog
August 25, 2025 at 7:49 PM
trustable.bsky.social
In the coming decade, data sovereignty will function like ESG—moving from a niche concern to a mainstream market signal. The difference: sovereignty is not about virtue signaling but about operational survival.

www.trustable.blog/p/who-owns-t...
Who Owns the Cloud, Owns the Future
“Cloud infrastructure isn’t just technology—it’s empire. Whoever owns the cloud controls sovereignty, economics, and the future of democracy itself.”
www.trustable.blog
August 25, 2025 at 7:48 PM
trustable.bsky.social
Leadership Focus on Trust as a Business Asset: The Missing Metric in BPO & Contact Centers

#TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #ToxicLeadership #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
Leadership Focus on Trust as a Business Asset: The Missing Metric in BPO & Contact Centers
Trust is a revenue engine, not a compliance checkbox. BPOs must measure & manage trust like capital—accelerating sales, retention, and enterprise value.
open.substack.com
March 21, 2025 at 11:31 PM
trustable.bsky.social
Slashing Through Data Chaos: The Reporting Apocalypse

#ToxicLeadership #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
Slashing Through Data Chaos: The Reporting Apocalypse
Give a corporate reporting system enough time, and it’ll grow into an unchecked labyrinth of Byzantine processes, manual interventions, and procedural cargo cults that no one dares question.
open.substack.com
March 21, 2025 at 11:30 PM
trustable.bsky.social
Trust vs. Compliance in Customer Experience Management: The BPO Industry’s Great Illusion

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
Trust vs. Compliance in Customer Experience Management: The BPO Industry’s Great Illusion
Compliance isn’t trust. BPOs must ditch checklists, empower agents, and build real credibility or risk being just another low-value provider.
open.substack.com
March 21, 2025 at 11:14 PM
trustable.bsky.social
The Fragility Paradox: Why Discomfort Drives Growth (or Stagnation)

#ToxicLeadership #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #DEI #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
The Fragility Paradox: Why Discomfort Drives Growth (or Stagnation)
Discomfort fuels growth, not destruction. To rebuild trust in AI, DEI, and each other, we must challenge bias, reject fragility, and embrace hard truths.
open.substack.com
March 21, 2025 at 11:12 PM
trustable.bsky.social
The Erosion of Trust Amid the DEI Backlash: A Crisis Overshadowed by Chaos

#toxicleadership #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #DEI #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
The Erosion of Trust Amid the DEI Backlash: A Crisis Overshadowed by Chaos
As companies abandon DEI to appease reactionary forces, they erode trust, weaken institutions, and surrender to fear. Capitulation isn't strategy—it's self-sabotage.
open.substack.com
March 21, 2025 at 11:11 PM
trustable.bsky.social
Reducing Trust Friction in the Customer Journey:

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
Reducing Trust Friction in the Customer Journey:
Stop hemorrhaging trust in contact centers: Automate smartly, empower agents, fix omnichannel chaos, and make transparency your default.
open.substack.com
March 21, 2025 at 11:10 PM
trustable.bsky.social
Trust Artifacts in Customer Interactions: How Contact Centers Can Manufacture and Sustain Credibility

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
Trust Artifacts in Customer Interactions: How Contact Centers Can Manufacture and Sustain Credibility
Trust artifacts transform contact centers by making credibility visible. Real-time SLAs, agent scores, and proactive updates turn trust into a competitive advantage.
open.substack.com
March 21, 2025 at 11:09 PM
trustable.bsky.social
Trust as a Strategic Differentiator in an Uncertain Political and Economic Climate

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
Trust as a Strategic Differentiator in an Uncertain Political and Economic Climate
Trust is the new currency in uncertain times. BPOs that proactively build and measure trust will outlast competitors stuck in compliance theater.
open.substack.com
March 21, 2025 at 11:08 PM
trustable.bsky.social
Building a Trustworthy AI Future: Transparency, Responsibilities, and the Road Ahead

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
Building a Trustworthy AI Future: Transparency, Responsibilities, and the Road Ahead
Building trustworthy AI means prioritizing transparency, responsibility, and human oversight—because no one wants an overconfident robot running their life.
open.substack.com
March 21, 2025 at 11:07 PM
trustable.bsky.social
The Evolution of AI Trust Frameworks: Open vs. Closed Ecosystems

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...
The Evolution of AI Trust Frameworks: Open vs. Closed Ecosystems
Open or closed AI ecosystems; where does trust thrive? Balancing security, transparency, and innovation is key to AI’s future. Trust isn’t given; it’s engineered.
open.substack.com
March 21, 2025 at 11:07 PM
trustable.bsky.social
Appropriate and Pragmatic Controls for AI in a High-Trust Environment

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation

open.substack.com/pub/rpmconsu...
Appropriate and Pragmatic Controls for AI in a High-Trust Environment
Building trust in AI requires transparency, accountability, and human oversight. AI Nutrition Labels, Trust Scores, and Overrides ensure responsible AI.
open.substack.com
March 21, 2025 at 11:06 PM
trustable.bsky.social
The Evolution of AI Trust Frameworks: Open vs. Closed Ecosystems

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation

open.substack.com/pub/rpmconsu...
The Evolution of AI Trust Frameworks: Open vs. Closed Ecosystems
Open or closed AI ecosystems; where does trust thrive? Balancing security, transparency, and innovation is key to AI’s future. Trust isn’t given; it’s engineered.
open.substack.com
March 21, 2025 at 11:05 PM
trustable.bsky.social
Critical Thinking: Humanity’s Advantage Over AI and the Foundation of Trust
#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation

open.substack.com/pub/rpmconsu...
Critical Thinking: Humanity’s Advantage Over AI and the Foundation of Trust
Critical thinking is essential for trust, ensuring responsible judgment, risk assessment, and accountability. Unlike AI, humans validate trustworthiness through reasoning and analysis.
open.substack.com
March 21, 2025 at 11:05 PM
trustable.bsky.social
Cybersecurity Collapse: How Government Failures Fuel Chaos
#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation

open.substack.com/pub/rpmconsu...
Cybersecurity Collapse: How Government Failures Fuel Chaos
Government cybersecurity is crumbling, exposing sensitive data to hackers. Trust in digital security erodes as systemic risks grow.
open.substack.com
March 21, 2025 at 11:04 PM
trustable.bsky.social
Trust & Responsible AI in CCaaS: Smart Selection Strategies
open.substack.com/pub/rpmconsu...
Trust & Responsible AI in CCaaS: Smart Selection Strategies
Discover how trust and responsible AI shape CCaaS selection, uncover hidden risks, and navigate procurement for secure, ethical, and scalable solutions.
open.substack.com
March 21, 2025 at 11:00 PM