“Great customer experience is about maximising task completion and minimising time-on-task.”

— Gerry McGovern

Or as we like to say: “reduce time and effort”.

“If we want users to like our software, we should design it to behave like a likeable person: respectful, generous, and helpful.”

— Alan Cooper

“If you think good design is expensive, you should look at the cost of bad design.”

— Dr. Ralf Speth

“One does not accumulate, but eliminate.

It is not daily increase, but daily decrease. The height of cultivation always runs to simplicity.”

— Bruce Lee

“Thoroughness and precision are expressions of respect for the user.”

— Dieter Rams

@steampowered.com could offer a world-class gaming experience, but the interface lets it down.

Thanks to the paradox of choice and a launcher that stifles exploration, too many games go unplayed.

So we wondered: what if we designed it like Plex?

The final result:
blog.parrot9.com/steam-case-s...