If you dont know yet, swing by a store and try a demo game if there is one. If you DO know, swing by ebay. Always people offloading sprues, boxes and entire armies for not bad prices if you are patient.
In the internet age, "bad customer service" is increasingly being replaced by "no customer service". Interacted with 3 companies today which will remain unnamed, where I was unable to actually communicate with a human being.
The same argument came up with NFTs and buttcoins and carnivore diets and every other fad. The hope is that if you watch 12 hours of bullshit, you'll give up and join the cult.
Most of the super toxic people you see online are "lore fans" for whom their hobby is to argue about which youtube video is correct about spaceman powerslam.