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No Jitter
@nojitter.bsky.social
47 followers 1 following 89 posts
No Jitter is the industry’s leading source of objective analysis for the enterprise communications professional.
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No Jitter @nojitter.bsky.social · Aug 6
Natural language processing, real-time emotion detection, and predictive escalation models are enabling faster and more empathetic customer support.

#ContactCenters #WorkflowAutomation #AgenticAI

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Beyond the Ticket: AI-Powered Workflow Automation in Contact Centers
Natural language processing, real-time emotion detection, and predictive escalation models are enabling faster and more empathetic customer support.
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No Jitter @nojitter.bsky.social · Aug 5
IBM's 2025 data breach report shows AI reduced global data breach costs by 9 percent, but unsanctioned AI use and poor access controls create new threats.

#DataManagement #DataGovernance #AICollaboration #AI #IBM #ShadowAI

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AI Cuts Data Breach Costs While Creating New Security Risks
IBM's 2025 data breach report shows AI reduced global data breach costs by 9 percent, but unsanctioned AI use and poor access controls create new threats.
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No Jitter @nojitter.bsky.social · Jul 28
Voice AI technologies provide a human-sounding veneer for enterprises. Here’s an overview of how they work.

#ContactCenters #AIVoice #Gartner

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Ask an Analyst: What is Voice AI?
Voice AI technologies provide a human-sounding veneer for enterprises. Here’s an overview of how they work.
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No Jitter @nojitter.bsky.social · Jul 28
NiCE Accelerates Agentic AI Focus with Cognigy Acquisition

The buy will accelerate NiCE’s strategic plan to provide CCaaS solutions that orchestrate intelligent customer experiences end-to-end.

#ContactCenters #AIVoice #CX #Cognigy #NiCE

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NiCE Accelerates Agentic AI Focus with Cognigy Acquisition
The buy will accelerate NiCE’s strategic plan to provide CCaaS solutions that orchestrate intelligent customer experiences end-to-end.
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No Jitter @nojitter.bsky.social · Jul 18
The underlying challenges in automation and app integration, including data management, have to be addressed before we can effectively streamline workflows.

#DigitalWorkplace #WorkflowAutomation #TeamMessaging #Wrike

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Beyond the Unified Workspace: Why Tech Can't Solve Our App-Switching Problem
The underlying challenges in automation and app integration, including data management, have to be addressed before we can effectively streamline workflows.
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No Jitter @nojitter.bsky.social · Jul 17
Recent research by Indicium and PureSpectrum finds that a majority of organizations looking at adopting AI have data infrastructure concerns.

#DataManagement #DataGovernance #AIAdoption #AIReadiness

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Businesses Say They Want AI, But Their Data Isn’t Ready
Recent research by Indicium and PureSpectrum finds that a majority of organizations looking at AI have data infrastructure concerns.
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No Jitter @nojitter.bsky.social · Jul 17
Slack’s AI translations and Enterprise Search features become generally available.

#DigitalWorkplace #Slack #AICollaboration #AIAssistants

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Slack Debuts New AI Features, Revamps Pricing
Slack’s AI translations and Enterprise Search features become generally available.
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No Jitter @nojitter.bsky.social · Jul 16
Amid the spread of AI in the workplace, a new problem is emerging: many workers will use their preferred tools -- whether or not IT has cleared the tools first.

#AI #EX #ShadowAI

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Workers' Use of Shadow AI Presents Compliance, Reputational Risks
Amid the spread of AI in the workplace, a new problem is emerging: many workers will use their preferred tools -- whether or not IT has cleared the tools first.
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No Jitter @nojitter.bsky.social · Jul 16
Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research.

#ContactCenter #EX #Metrigy #WEM #WFM

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Workforce Engagement Tools Can Boost Agent Experience
Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research.
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No Jitter @nojitter.bsky.social · Jul 16
To realize service/support improvements, AI deployments should leverage existing workflows and human expertise, according to Front.

#Front #AI #CCaaS

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Front’s Topics, Agent Put AI-Powered Automation Front and Center
To realize service/support improvements, AI deployments should leverage existing workflows and human expertise, according to Front.
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No Jitter @nojitter.bsky.social · Jul 15
On-prem solutions have adapted, incorporating the flexible pricing, advanced AI, and hybrid capabilities that once seemed exclusive to SaaS.

#ContactCenter #PBX #PremiseBasedSystems

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The PBX is Back, Baby (It Actually Never Left)
On-prem solutions have adapted, incorporating the flexible pricing, advanced AI, and hybrid capabilities that once seemed exclusive to SaaS.
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No Jitter @nojitter.bsky.social · Jul 14
Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.

#ContactCenter #TeamMessaging #Telecom #MicrosoftTeamsPhone

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How To Integrate Microsoft Teams Phone and the Contact Center
Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.
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No Jitter @nojitter.bsky.social · Jun 23
The news from Cisco Live centered around making everyday work more streamlined, even as working environments become more complex.

#DigitalWorkplace #Cisco #VideoConferencing #CX #CiscoWebex

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Cisco Webex Evolves: Simplifying Work, Empowering IT, Enhancing CX
The news from Cisco Live centered around making everyday work more streamlined, even as working environments become more complex.
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No Jitter @nojitter.bsky.social · May 30
For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation.

#ContactCenters #DataGovernance #AIAssistants #Copilots #CX #Salesforce #Informatica

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Salesforce + Informatica: A Data Power Play That Raises CX Stakes
For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation.
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No Jitter @nojitter.bsky.social · May 7
While we celebrate the current efforts to break down data silos and achieve better, more unified customer views, let's not kid ourselves about where this will take us.

#AI #CX #DataPrivacy #VirtualAgents

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No One Wants Hyper-Personalized CX
While we celebrate the current efforts to break down data silos and achieve better, more unified customer views, let's not kid ourselves about where this will take us.
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No Jitter @nojitter.bsky.social · May 1
Widespread employee exhaustion persists – but the freelance platform’s new research shows ways workers are proactively managing their engagement with work.

#DigitalWork #AIAssistants #Copilots #AICollaboration #AI #Upwork #Burnout

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New Upwork Report Offers a Path Out of Burnout
Widespread employee exhaustion persists – but the freelance platform’s new research shows ways workers are proactively managing their engagement with work.
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No Jitter @nojitter.bsky.social · May 1
The original callbacks concept was that the system would place you on a virtual hold and call you back when it was your turn. Verint believes it can take the callback solution to the next level with AI.

#ContactCenter #CX #VirtualAgents #Verint #Fonolo

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Verint Called – It Wants Its Callbacks
The original callbacks concept was that the system would place you on a virtual hold and call you back when it was your turn. Verint believes it can take the callback solution to the next level with A...
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No Jitter @nojitter.bsky.social · Apr 30
UC&C customer engagement solutions may help vendors stabilize stagnant ARPU and gain share.

#ContactCenters #CCaaS #UCaaS #OnPremises #Microsoft #Zoom #8x8 #RingCentral #Cisco #Webex

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IDC: Customer Engagement Solutions Are a Pathway to High Value UC&C Seats
UC&C customer engagement solutions may help vendors stabilize stagnant ARPU and gain share.
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No Jitter @nojitter.bsky.social · Apr 29
Since the beginning of the year, at least 7 AI Receptionist products debuted; they serve as use cases in the emerging category of “digital labor.”

#AI #AIVoice #VirtualAgents

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AI Receptionists Enter the Digital Workforce
Since the beginning of the year, at least 7 AI Receptionist products debuted; they serve as use cases in the emerging category of “digital labor.”
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No Jitter @nojitter.bsky.social · Apr 24
CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.

#ContactCenters #CX

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The Rise of CX Observability in Service Monitoring
CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.
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No Jitter @nojitter.bsky.social · Apr 23
By launching the Avaya Infinity Platform, the company provides a contact center modernization trajectory for its large enterprise and public sector customers.

#ContactCenters #CX #CloudInfrastructure #Avaya

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Avaya Goes to Infinity and Beyond
By launching the Avaya Infinity Platform, the company provides a contact center modernization trajectory for its large enterprise and public sector customers.
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No Jitter @nojitter.bsky.social · Apr 21
Agentic AI could be the breakthrough everyone wants, but it’s limited by the rigid policies and systems in customer service.

#ContactCenters #CX #VirtualAgents #AIAgents #AgenticAI

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Don’t Blame the Agentic Agent
Agentic AI could be the breakthrough everyone wants, but it’s limited by the rigid policies and systems in customer service.
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No Jitter @nojitter.bsky.social · Apr 17
Google’s Agentic AI Vision for the Workplace Rewrites Both Code and Culture: Here’s what IT and workplace leaders need to know as AI shifts from tool to teammate.

#AI #AIAssistants #Copilots #AICollaboration #WorkflowAutomation #AgenticAI #AIAgent #Google

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Google’s Agentic AI Vision for the Workplace Rewrites Both Code and Culture
Here’s what IT and workplace leaders need to know as AI shifts from tool to teammate.
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No Jitter @nojitter.bsky.social · Apr 17
Universal AI agents, operational management for AI, autonomous AI agent feedback are closer than you might think and may lead us to fully agentic AI-powered customer experiences.

#ContactCenters #VirtualAgents #CX

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Hurtling Toward an Agentic AI-powered CX Future
Universal AI agents, operational management for AI, autonomous AI agent feedback are closer than you might think and may lead us to fully agentic AI-powered customer experiences.
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No Jitter @nojitter.bsky.social · Apr 14
Four customers discuss why they chose 8x8 as they moved from premises to cloud and how they’re looking at AI to drive CX value-adds.

#ContactCenters #CCaaS #EX

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Why Companies Choose Cloud Communications Platforms
Four customers discuss why they chose 8x8 as they moved from premises to cloud and how they’re looking at AI to drive CX value-adds.
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