Author | Lightnews

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25 #TIS5

What’s coming up?

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25 #TIS5

Where is innovation really happening in the Digital Learning Team?

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #TIS5

Resources are tight and demands are high…L&D Teams are thinking about how they reduce costs and do more with less

AI to support content creation 68% against 1% saying no.

Upskilling SME 69% against 2% saying they won’t use them

Redeploying existing L&D members 37% against 7%

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #TIS5

What innovations are you attracted to most? Fosway analysis is stronger in process evaluation with what is coming through in their data and research.

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#TIS5

Myles Where might the market go?
Businesses get the learning and development they deserve’…
Are they going to innovate efficiency and process or in product or fresh value

Impact AI is having on the economics of the industry - efficiency argument strong, more bouyant would be different?

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25 #TIS5

Myles - with new LLMs smaller providers can do what larger providers could only do.

Some of the most interesting companies have been really smart about how they are using Ai to differentiate their offer, personalisation and design.

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #TIS5

Myles is sharing latest 9-box grid, is the LMS role is changing - will it be an infrastructure piece or will other tools become the touch points?

Personalisation and adaptive is that the best route or intelligent chat and dialogue better, how do you set that up, buy that?

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #TIS5

Where are you innovating learning? Innovation isn’t just about new shiny toys it’s about embracing new thinking about learning and flexing existing solutions

Innovations that will enable us to innovate in new areas, coaching and performance support

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25 #TIS5

It’s hard to be in L&D. fun. Exciting and amazing at the same time.

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25 #TIS5

Where are learning teams now:

Upskilling and Reskilling replaces compliance as the top strategic priority for L&D for the first time.

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #TIS5

What does it take for learning teams to be fit for the future?

Fosway Model

Model shared -What makes L&D Fit for the Future

Delivers value, intelligent and Data Driven, Radical Cost efficiency, Energises your Workforce, An uber customer experience, real relationship focus, intelligent and data driven, agile thinking

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #TIS5

The Learning Landscape

David Chief Inisights Officer and Myles Runham, Lead Analyst. World of Digital Learning has been his focus.

First half is where are learning teams now

What innovations are valuable or why

What innovations are coming

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #T1S5

Innovations in learning what’s hot, what’s going to be hot. What your team should do next.

Lavinia Mehedintu - Offbeat @mylesrun.bsky.social Fosway and David Perring Fosway

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #T3S4

Question: How do you drive communities where there isn’t a natural coming together and culture for connection (football is natural for that)

FA drives top down content to encourage more dialogue in groups as well as bottom up.

FA trying encouraging more two-way interaction as AA

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#T3S4 #LT25uk

Question on Trust to Nick

We have introduced a code of conduct, moderation automatically and manually. But we haven’t had that much negative content and appropriateness of content. It’s important to build trust through timely responses.

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#T3S4 #LT25uk

Lessons learnt

Clarity, Moderation (security and safeguarding) core part of someone’s role.

Consistent cadence and comms and answers.

Trusted - psychological safety.

Users - belongs to the users to allow and own the community - users most important don’t forget them!

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#T3S4 #LT25uk

Have created a digital ecosystem - TikTok, YouTube and Instagram - giving them the tools wherever you can. Engaging them at their point of need.

We want more new features, system links, marketing and 2023 Insight - wanted more organic way of creating their own community

Data shared on FA social community use - 2.8 million views, 273, 167 total users, 272.9k active users. 33,718 pieces of content and 100,123 members.

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#T3S4 #LT24uk

Before Covid we had lots of face to face. Now an asynchronous learning.

What does good coaching look like? Moved to also focus on What does the learner actually want?

How do we support people with their tasks and concerns for the role? Worked hard on this. New website CoachCast

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#T3S4 #LT25uk

We want more better coaches at grassroots so that younger people can have better experiences through coaching.

Our data and insight is telling us we need to do better. We have aimed to drive better long-term learning.

‘Personalised and connected experiences’ - 20-24 Edu Strategy

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#T3S4 #LT25uk

Nick now talking about the FA’s approach

Today we will explore why the FA believes in community learning.

170,000 affiliated coaches. Many thousands working in voluntary roles.

Courses supporting coaching, medics. Safeguarding, referees.

Volunteers have jobs and time poor

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Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#T3S4 #LT25uk

Tom - the community continues to be moderated.

Question asked around competition in the peer to peer networks? The competition is healthy since Covid, as there is long demand for driving tests.

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #T3S4

Tom shares lesson:

Community Manager role was not needed

Locked Content - difficult for them to navigate

What we are focusing on next:

Part 3 pass rate

Video content to bring out internal team to life

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #T3S4

Supporting Challenges at AA Driving Academy

Regular Touch points at Learning Milestones
Community Manager role
Training Mentors
Online Classrooms & Workshops
Classroom based events
2:1 Training
Online Community

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#LT25uk #T3S4

Tom - small team supporting a large number of trainees. Limited budgets.

So we implemented our 5 goals for success

Onboarding, Theory, Hazard Perception, Driving ability, Skills Development and Lesson Delivery

Nahdia Khan @nahdiakhan.bsky.social · Apr 24

#T3S4 #LT25uk

Tom explaining that getting pipeline of instructors from public sectors, police, armed forces, but now shifting to retail and IT.

Challenges around instructors can be employed elsewhere, so time for training is difficult.

Dispersed across UK and minimal interaction with peers