@justinmckelvey.bsky.social
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justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 9h
The best solution isn't always more people.
Sometimes it's better systems for the people you have.
Support went from drowning to thriving. Same headcount. Better experience.
#CustomerSupport
#AI
#BusinessEfficiency
#TeamOptimization
#Automation
#ProblemSolving
#ScalingSmart
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justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 9h
Instead, I built them a simple AI system that:
Answers those 10 questions instantly
Escalates complex issues to humans
Learns from every interaction
Result? Same team. 40% more capacity. Zero new hires.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 9h
A client called me last month: "We need to hire 3 more support reps."
I asked: "What are they spending most of their time on?"
"Answering the same 10 questions over and over."
We didn't hire anyone.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
#Austin
#HillCountry
#MountainBiking
#Persistence
#WorkEthic
#Discipline
#ATX
#Consistency
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
Both days count the same.
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justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
Some days you crush it. Some days you grind.
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justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
It only cares if you show up and do it.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
The work doesn't care about your motivation.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
Building a product. Landing a client. Learning a new skill.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
In business, the hard climbs work the same way.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
That thought gets me to the top every time.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
"The hill doesn't care how you feel. It only cares if you keep pedaling."
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
Then I remember something from managing the Vail bike shop:
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 1d
Tuesday morning. 6am. Austin's Hill Country.
I'm on my mountain bike climbing a steep section. Legs burning. Breathing hard. Can't see the top.
1
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
#TimeManagement
#AI
#Productivity
#WeeklyPlanning
#Efficiency
#Claude
#WorkSmart
#strategy
2
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
AI handles the setup. I handle the play.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
The time I save on organization? I spend on execution.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
The time I save on logistics? I spend on strategy.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
It's about getting TO your thinking faster.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
Here's what I learned: AI isn't about replacing your thinking.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
Takes 30 seconds. Same quality planning. 2 hours back.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
Prompt: "What are my 3 highest-impact activities this week based on my goals?"
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
Now? I feed my calendar and task list into Claude.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 2d
I was spending 2 hours every Sunday planning my week.
Reviewing calendar. Prioritizing tasks. Moving things around.
1
justinmckelvey.bsky.social
@justinmckelvey.bsky.social
· 3d
#ProductThinking
#CustomerExperience
#ValueVsCost
#Retail
#AI
#BusinessLessons
#Vail
#ProductFit
