jasminebibb.bsky.social
@jasminebibb.bsky.social
3 followers 1 following 110 posts
Posts Media Videos Starter Packs
Supporting the whole person drives retention and loyalty. With smart plan design, actionable data, and the right partners, employers can build benefits that fit real lives, not just budgets.

The future of benefits is personal. Build for people, and the business results follow.
The best teams don’t point fingers; they adapt, own the outcome, and deliver anyway.

That mindset shift, from reaction to ownership, is what builds trust. Customers feel it when you stop making excuses and start making progress.
Blame is easy. Accountability isn’t, and that’s what defines great teams.

In customer success, product issues and shifting expectations come with the territory. What separates the good from the great is how they respond.
Why Great Leaders Reject the Victim Mindset
Leaders can’t control every challenge, but they can control how they respond. Learn how shifting from victim to leader mindset drives success and impact.
www.forbes.com
One thing I’ve tried to teach my daughter, and it applies to leadership too, is that trust isn’t built in big moments. It’s built in the small ones.

Consistency, presence, and calm under pressure matter more than any speech. Trust isn’t declared. It’s practiced.
How To Build Trust In Leadership And Reduce Burnout
Discover how to build trust in leadership, strengthen workplace culture, and reduce burnout with proven strategies for authentic, people-first leadership.
www.forbes.com
Would your #CustomerSuccess team still matter if renewals were automatic?

If the answer’s no, it’s time to rethink the role.

CS isn’t just about retention; it’s about driving growth, influencing products, and delivering real business value. It’s not a function anymore. It’s a force.
Customer loyalty isn’t a campaign; it’s consistency.

We had a client who’d switched TPAs three times in five years. We didn’t win them with promises; we earned trust with data, transparency, and follow-through. Two years later, they’re still with us. That’s what lasting loyalty looks like.
The PEAK of Loyalty: Why Alignment, Not Campaigns, Builds Customer Trust
The brands that win aren’t the fastest or cheapest—they’re the most aligned, consistent and human.
www.cmswire.com
Churn isn’t just a CS problem.

We rebuilt our pod structure so sales + account managers share ownership. This way, when open enrollment hits, our AMs show up onsite, face-to-face.

Because when members feel seen, they stay.
Customer Churn Is a Company-Wide Problem. Here's How to Address It
Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.
www.inc.com
The wrong TPA drains your plan. The right one transforms it.

One employer left a big-box TPA after years of slow claims + zero transparency. Switching to Bywater turned this confusion into clarity: smoother onboarding, better service, real savings.

A TPA should always be your partner first.
Choosing a TPA
Tips for Choosing a TPA At its most basic, self-funding is a mechanism an employer uses to pay for its employees’ health care. It’s also an investment in controlling a major cost of doing business. The employer relies on three consultants to deliver a return on that investment: their insurance advisor, the stop loss carrier, […]
roundstoneinsurance.com
It’s #InternationalPodcastDay, the perfect reminder of why conversations matter.

In healthcare, traditional insurance keeps employers in the dark. Self-funded plans do the opposite: they open the books, spark clarity, and put leaders back in control.

Transparency should be more than a buzzword.
Do employers really have to choose between quality or cost in #healthcare?

With the right approach, transparent data, efficient claims, and responsive service, you can have both. That’s exactly what we strive for at Bywater, Roundstone’s #TPA.

Quality and cost don’t have to be enemies.
By the Numbers: Are Quality & Cost Mutually Exclusive?
Are you getting the most bang for your healthcare buck? Book Chrobak illustrates the perfect example that you don’t necessarily “get what you pay for” when it comes to medical care.
roundstoneinsurance.com
Talent has no gender, so pay shouldn’t either. On #EqualPayDay, we celebrate progress and recognize the work that still lies ahead. Equal work deserves equal pay, after all. Fairness builds trust, and transparency builds stronger workplaces. #Inclusion #Leadership
“This too shall pass.”

It’s not just comfort; it’s training. How I respond to today’s pressures builds the #resilience I’ll need for tomorrow. Growth doesn’t come in the calm after all; it comes in the stretch. #Leadership #GrowthMindset
#CustomerSuccess isn’t about avoiding pressure; it’s built in it.

The best teams don’t just de-escalate; they deepen trust, even when things go sideways. That’s #resilience. And it’s a secret weapon in CS.

How’s your team turning stress into loyalty?
Resilient Leadership: How Women And Workplaces Adapt Under Pressure
Economic stress and declining trust are reshaping leadership. Discover how women and workplaces build resilience through innovation, empathy, and well-being.
www.forbes.com
What makes a customer lean in: polish or presence?

In #CS, slides & metrics matter, but what customers remember are real stories that make them feel seen. Presence builds #trust, loyalty, and partnerships.

So next time: will you lead with polish, or presence? #Storytelling
From Polish To Presence: What Storytelling Demands Of Leaders
An inside look at how leaders can move from polished delivery to authentic storytelling that builds trust, clarity, and lasting connection.
www.forbes.com
60% of young pros say their confidence comes from how parents #advocated for them. I see it with my daughter, despite how young she is: ordering her own food, choosing a game. Every small moment builds her belief that her voice matters.

Who first encouraged you?

#Leadership #Mentorship
How Parental Advocacy Shapes The Next Generation Of Leaders
Parents who advocate for their children model the confidence, resilience and communication skills that help shape them into capable, values-driven leaders.
www.forbes.com
By age 6, many kids already believe being “smart” looks more like a man than a woman.

As a mom raising a daughter, I’m intentional with language: small shifts like “turn your listening ears on” instead of “you’re being bad.”

On #WomensEqualityDay, I’m reminded: equity starts at home.
How do great teams stay focused without being micromanaged?

Clarity.

When everyone knows the one thing that matters most, momentum builds on its own. No babysitting required. Just shared purpose and real trust. #Leadership
The power of “one thing”: Why great teams don’t need a babysitter
Great leadership isn’t about doing everything. Real leaders know that if you're still the central brain of the operation, you’re not leading—you’re bottlenecking.
www.fastcompany.com
Service shouldn’t drop just because you chose #SelfFunding.

A great #TPA isn’t a downgrade; it’s an upgrade in strategy, insight, and control. If it doesn’t feel that way, it’s time to expect more.