Citizens Advice
@citizensadvice.bsky.social
We are Citizens Advice - the people's champion.
If you need advice, visit our website: citizensadvice.org.uk
If you need advice, visit our website: citizensadvice.org.uk
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“I love working behind the scenes to make the magic happen”
We think our people are pretty special.
People like Leanne from Citizens Advice Liverpool.
Leanne is a people’s champion.
Read Leanne’s story ⤵️
https://wearecitizensadvice.org.uk/leanne-champions-giving-everyone-a-voice-b5fdc8d7b27c
We think our people are pretty special.
People like Leanne from Citizens Advice Liverpool.
Leanne is a people’s champion.
Read Leanne’s story ⤵️
https://wearecitizensadvice.org.uk/leanne-champions-giving-everyone-a-voice-b5fdc8d7b27c
📦 If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you.
Our advice can help ⤵️
https://bit.ly/48qfyGX
Our advice can help ⤵️
https://bit.ly/48qfyGX
December 9, 2025 at 4:09 PM
📦 If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you.
Our advice can help ⤵️
https://bit.ly/48qfyGX
Our advice can help ⤵️
https://bit.ly/48qfyGX
The cost of living crisis may have peaked in 2023, but it never really ended.
Living standards are still the biggest issue we're seeing. We need something beyond incremental change.
Read more and join us for our next Data Insights event on Thursday 11 December ⤵️
https://bit.ly/48Y9XHR
Living standards are still the biggest issue we're seeing. We need something beyond incremental change.
Read more and join us for our next Data Insights event on Thursday 11 December ⤵️
https://bit.ly/48Y9XHR
Living standards are still the biggest issue
We did our first Data Insights event in the summer of 2022. We’d been looking at the numbers coming out of our front line service, watching…
wearecitizensadvice.org.uk
December 8, 2025 at 3:49 PM
The cost of living crisis may have peaked in 2023, but it never really ended.
Living standards are still the biggest issue we're seeing. We need something beyond incremental change.
Read more and join us for our next Data Insights event on Thursday 11 December ⤵️
https://bit.ly/48Y9XHR
Living standards are still the biggest issue we're seeing. We need something beyond incremental change.
Read more and join us for our next Data Insights event on Thursday 11 December ⤵️
https://bit.ly/48Y9XHR
Heavy rain and strong winds are forecast across parts of England and Wales 🌧️
Our advice can help you get ready in case of a power cut ⤵️
https://bit.ly/4oB33O0
You can also call 105 to report a power cut and get support from your electricity network.
Our advice can help you get ready in case of a power cut ⤵️
https://bit.ly/4oB33O0
You can also call 105 to report a power cut and get support from your electricity network.
December 8, 2025 at 2:35 PM
Heavy rain and strong winds are forecast across parts of England and Wales 🌧️
Our advice can help you get ready in case of a power cut ⤵️
https://bit.ly/4oB33O0
You can also call 105 to report a power cut and get support from your electricity network.
Our advice can help you get ready in case of a power cut ⤵️
https://bit.ly/4oB33O0
You can also call 105 to report a power cut and get support from your electricity network.
The festivities are in full swing at Citizens Advice Runnymede & Spelthorne!
We love the Citizens Advice tree decorations, and the owl in place of an angel 🦉✨
#ChristmasAtCitizensAdvice
We love the Citizens Advice tree decorations, and the owl in place of an angel 🦉✨
#ChristmasAtCitizensAdvice
December 7, 2025 at 1:48 PM
The festivities are in full swing at Citizens Advice Runnymede & Spelthorne!
We love the Citizens Advice tree decorations, and the owl in place of an angel 🦉✨
#ChristmasAtCitizensAdvice
We love the Citizens Advice tree decorations, and the owl in place of an angel 🦉✨
#ChristmasAtCitizensAdvice
We can help check your eligibility for benefits and financial support and give advice on next steps ⤵️
https://www.citizensadvice.org.uk/debt-and-money/help-with-debt/dealing-with-your-debts/?utm_medium=social&utm_source=twitter&utm_campaign=evergreen
https://www.citizensadvice.org.uk/debt-and-money/help-with-debt/dealing-with-your-debts/?utm_medium=social&utm_source=twitter&utm_campaign=evergreen
December 6, 2025 at 3:55 PM
We can help check your eligibility for benefits and financial support and give advice on next steps ⤵️
https://www.citizensadvice.org.uk/debt-and-money/help-with-debt/dealing-with-your-debts/?utm_medium=social&utm_source=twitter&utm_campaign=evergreen
https://www.citizensadvice.org.uk/debt-and-money/help-with-debt/dealing-with-your-debts/?utm_medium=social&utm_source=twitter&utm_campaign=evergreen
Child poverty blights far too many lives.
Today's strategy is a big step forward.
Now the government must work together to ensure it prevents children from facing the life-long consequences such hardship brings.
Today's strategy is a big step forward.
Now the government must work together to ensure it prevents children from facing the life-long consequences such hardship brings.
December 5, 2025 at 11:55 AM
Child poverty blights far too many lives.
Today's strategy is a big step forward.
Now the government must work together to ensure it prevents children from facing the life-long consequences such hardship brings.
Today's strategy is a big step forward.
Now the government must work together to ensure it prevents children from facing the life-long consequences such hardship brings.
Charity shops often receive lots of toy donations in January.
If you can, consider donating toys your family no longer needs to a local charity shop now.
This is a great way to help make sure there are gift options for families who can't afford new toys 💙
Please share! 🎅
If you can, consider donating toys your family no longer needs to a local charity shop now.
This is a great way to help make sure there are gift options for families who can't afford new toys 💙
Please share! 🎅
December 4, 2025 at 10:42 AM
Charity shops often receive lots of toy donations in January.
If you can, consider donating toys your family no longer needs to a local charity shop now.
This is a great way to help make sure there are gift options for families who can't afford new toys 💙
Please share! 🎅
If you can, consider donating toys your family no longer needs to a local charity shop now.
This is a great way to help make sure there are gift options for families who can't afford new toys 💙
Please share! 🎅
The Autumn Budget has been announced.
What do the Government’s latest decisions really mean for households and families across the UK?
Join us on 11 December, 11.30 - 12.30pm to hear more:
https://shorturl.at/dnLDp #CADataInsights
What do the Government’s latest decisions really mean for households and families across the UK?
Join us on 11 December, 11.30 - 12.30pm to hear more:
https://shorturl.at/dnLDp #CADataInsights
December 3, 2025 at 4:09 PM
The Autumn Budget has been announced.
What do the Government’s latest decisions really mean for households and families across the UK?
Join us on 11 December, 11.30 - 12.30pm to hear more:
https://shorturl.at/dnLDp #CADataInsights
What do the Government’s latest decisions really mean for households and families across the UK?
Join us on 11 December, 11.30 - 12.30pm to hear more:
https://shorturl.at/dnLDp #CADataInsights
The living standards crisis will worsen without urgent action.
Targeted bill support is needed. For energy alone, it could save 5.6 million households an average of £360 a year.
The government and suppliers must act now to stop people spiralling into debt.
Targeted bill support is needed. For energy alone, it could save 5.6 million households an average of £360 a year.
The government and suppliers must act now to stop people spiralling into debt.
December 1, 2025 at 1:59 PM
The living standards crisis will worsen without urgent action.
Targeted bill support is needed. For energy alone, it could save 5.6 million households an average of £360 a year.
The government and suppliers must act now to stop people spiralling into debt.
Targeted bill support is needed. For energy alone, it could save 5.6 million households an average of £360 a year.
The government and suppliers must act now to stop people spiralling into debt.
Julian is inspired every day by his colleagues who work to make a real difference to people’s lives.
Read Julian’s story ⤵️
https://wearecitizensadvice.org.uk/julian-champions-tackling-injustice-01a15d86404c
#WeAreCitizensAdvice
Read Julian’s story ⤵️
https://wearecitizensadvice.org.uk/julian-champions-tackling-injustice-01a15d86404c
#WeAreCitizensAdvice
November 28, 2025 at 3:16 PM
Julian is inspired every day by his colleagues who work to make a real difference to people’s lives.
Read Julian’s story ⤵️
https://wearecitizensadvice.org.uk/julian-champions-tackling-injustice-01a15d86404c
#WeAreCitizensAdvice
Read Julian’s story ⤵️
https://wearecitizensadvice.org.uk/julian-champions-tackling-injustice-01a15d86404c
#WeAreCitizensAdvice
Are you expecting a delivery? If you get a text asking for payment to release or redirect a parcel, it’s likely a scam.
Don’t be rushed – always check directly with the delivery company via their official website.
#BlackFriday
Don’t be rushed – always check directly with the delivery company via their official website.
#BlackFriday
November 27, 2025 at 10:39 AM
Are you expecting a delivery? If you get a text asking for payment to release or redirect a parcel, it’s likely a scam.
Don’t be rushed – always check directly with the delivery company via their official website.
#BlackFriday
Don’t be rushed – always check directly with the delivery company via their official website.
#BlackFriday
⚠️ Scam warning!
If you get a text about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are automatic, you don’t need to do anything.
Find out more ⤵️
https://bit.ly/2X31puV
If you get a text about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are automatic, you don’t need to do anything.
Find out more ⤵️
https://bit.ly/2X31puV
November 26, 2025 at 3:13 PM
⚠️ Scam warning!
If you get a text about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are automatic, you don’t need to do anything.
Find out more ⤵️
https://bit.ly/2X31puV
If you get a text about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are automatic, you don’t need to do anything.
Find out more ⤵️
https://bit.ly/2X31puV
"Scrapping the two-child limit and addressing high energy bills will prevent hundreds of thousands of children from growing up in poverty and help households across the country keep the lights on."
Our CEO responds to today's Autumn Budget ⤵️
https://bit.ly/4pDEOzb
Our CEO responds to today's Autumn Budget ⤵️
https://bit.ly/4pDEOzb
November 26, 2025 at 3:02 PM
"Scrapping the two-child limit and addressing high energy bills will prevent hundreds of thousands of children from growing up in poverty and help households across the country keep the lights on."
Our CEO responds to today's Autumn Budget ⤵️
https://bit.ly/4pDEOzb
Our CEO responds to today's Autumn Budget ⤵️
https://bit.ly/4pDEOzb
Not sure if your home, or a home you’re thinking of moving into, is on a heat network?
Our website can help ⤵️
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/if-your-home-is-on-a-heat-network/
Our website can help ⤵️
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/if-your-home-is-on-a-heat-network/
November 25, 2025 at 2:57 PM
Not sure if your home, or a home you’re thinking of moving into, is on a heat network?
Our website can help ⤵️
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/if-your-home-is-on-a-heat-network/
Our website can help ⤵️
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/if-your-home-is-on-a-heat-network/
If you get contribution-based Employment and Support Allowance (ESA), you may be able to add income-related ESA if you're eligible.
You must ask for this before 1 December by phone or in writing to the DWP.
Find out more ⤵️
bit.ly/4rpxKb6
You must ask for this before 1 December by phone or in writing to the DWP.
Find out more ⤵️
bit.ly/4rpxKb6
Check if you can claim ESA
Check what Employment and Support Allowance (ESA) is and if you can claim it.
bit.ly
November 25, 2025 at 11:32 AM
If you get contribution-based Employment and Support Allowance (ESA), you may be able to add income-related ESA if you're eligible.
You must ask for this before 1 December by phone or in writing to the DWP.
Find out more ⤵️
bit.ly/4rpxKb6
You must ask for this before 1 December by phone or in writing to the DWP.
Find out more ⤵️
bit.ly/4rpxKb6
With Black Friday coming up, be alert to scams when shopping online.
Look for independent reviews of an item before purchasing to be sure of it's true quality 🛍️
Our advice can help if something's gone wrong with a purchase ⤵️
bit.ly/4irFNjC
Look for independent reviews of an item before purchasing to be sure of it's true quality 🛍️
Our advice can help if something's gone wrong with a purchase ⤵️
bit.ly/4irFNjC
November 24, 2025 at 3:47 PM
With Black Friday coming up, be alert to scams when shopping online.
Look for independent reviews of an item before purchasing to be sure of it's true quality 🛍️
Our advice can help if something's gone wrong with a purchase ⤵️
bit.ly/4irFNjC
Look for independent reviews of an item before purchasing to be sure of it's true quality 🛍️
Our advice can help if something's gone wrong with a purchase ⤵️
bit.ly/4irFNjC
Resigning might feel like a good option if you’re struggling at work. However, it’s a big step and it’s important to think about your options first.
➡️ If you or your partner get any benefits, check if stopping work will affect them.
Find out more ⤵️
https://bit.ly/43GTx3L
➡️ If you or your partner get any benefits, check if stopping work will affect them.
Find out more ⤵️
https://bit.ly/43GTx3L
November 23, 2025 at 5:05 PM
Resigning might feel like a good option if you’re struggling at work. However, it’s a big step and it’s important to think about your options first.
➡️ If you or your partner get any benefits, check if stopping work will affect them.
Find out more ⤵️
https://bit.ly/43GTx3L
➡️ If you or your partner get any benefits, check if stopping work will affect them.
Find out more ⤵️
https://bit.ly/43GTx3L
Buy Now Pay Later can be a useful way of spreading the cost of large purchases, but failure to make payments will impact your credit score, and you could be referred to debt collectors 💸
🚨 Always read the T&C's, and make sure you know how much you'll have to repay and when!
🚨 Always read the T&C's, and make sure you know how much you'll have to repay and when!
November 22, 2025 at 3:59 PM
Buy Now Pay Later can be a useful way of spreading the cost of large purchases, but failure to make payments will impact your credit score, and you could be referred to debt collectors 💸
🚨 Always read the T&C's, and make sure you know how much you'll have to repay and when!
🚨 Always read the T&C's, and make sure you know how much you'll have to repay and when!
Are you facing problems with damp in your home?
It’s your landlord’s responsibility to find out what’s causing the damp.
Here’s what you need to know ⤵️
bit.ly/3K7gjeo
It’s your landlord’s responsibility to find out what’s causing the damp.
Here’s what you need to know ⤵️
bit.ly/3K7gjeo
November 21, 2025 at 12:31 PM
Are you facing problems with damp in your home?
It’s your landlord’s responsibility to find out what’s causing the damp.
Here’s what you need to know ⤵️
bit.ly/3K7gjeo
It’s your landlord’s responsibility to find out what’s causing the damp.
Here’s what you need to know ⤵️
bit.ly/3K7gjeo
Our annual #ParcelLeagueTable is here! 📦
We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust.
So, who came out on top? ⤵️
We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust.
So, who came out on top? ⤵️
November 19, 2025 at 8:14 AM
Our annual #ParcelLeagueTable is here! 📦
We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust.
So, who came out on top? ⤵️
We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust.
So, who came out on top? ⤵️
What 3 words would Julian use to describe Citizens Advice?
💙 Modern
💙 Trusted
💙 Supportive
#WeAreCitizensAdvice
💙 Modern
💙 Trusted
💙 Supportive
#WeAreCitizensAdvice
November 18, 2025 at 4:58 PM
What 3 words would Julian use to describe Citizens Advice?
💙 Modern
💙 Trusted
💙 Supportive
#WeAreCitizensAdvice
💙 Modern
💙 Trusted
💙 Supportive
#WeAreCitizensAdvice
💡 Ofgem estimates £240 million is sitting in closed energy accounts.
Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money.
More ➡️ bit.ly/47RMNB8
Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money.
More ➡️ bit.ly/47RMNB8
November 17, 2025 at 8:49 AM
💡 Ofgem estimates £240 million is sitting in closed energy accounts.
Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money.
More ➡️ bit.ly/47RMNB8
Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money.
More ➡️ bit.ly/47RMNB8
⚠️ Watch out for Winter Fuel Payment scams!
If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam.
Report suspicious texts by forwarding them to 7726 for free 🤳
If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam.
Report suspicious texts by forwarding them to 7726 for free 🤳
November 16, 2025 at 5:03 PM
⚠️ Watch out for Winter Fuel Payment scams!
If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam.
Report suspicious texts by forwarding them to 7726 for free 🤳
If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam.
Report suspicious texts by forwarding them to 7726 for free 🤳
It’s our favourite time of the year! It’s Citizens Advice Awards time.
Every year, we celebrate the incredible work that happens every day across our service.
Here are this year’s winners… 🥁
Every year, we celebrate the incredible work that happens every day across our service.
Here are this year’s winners… 🥁
a man playing a drum with a duck on top of it and the words drum roll please below it
ALT: a man playing a drum with a duck on top of it and the words drum roll please below it
media.tenor.com
November 13, 2025 at 8:34 PM
It’s our favourite time of the year! It’s Citizens Advice Awards time.
Every year, we celebrate the incredible work that happens every day across our service.
Here are this year’s winners… 🥁
Every year, we celebrate the incredible work that happens every day across our service.
Here are this year’s winners… 🥁
⚠️ If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher.
The advice on our website can help you find a way forward if you're struggling to pay
➡️ bit.ly/3dRA4lu
The advice on our website can help you find a way forward if you're struggling to pay
➡️ bit.ly/3dRA4lu
November 13, 2025 at 4:14 PM
⚠️ If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher.
The advice on our website can help you find a way forward if you're struggling to pay
➡️ bit.ly/3dRA4lu
The advice on our website can help you find a way forward if you're struggling to pay
➡️ bit.ly/3dRA4lu